Project Analyst, Customer Experience / Implementation

Euclid Power; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work forever

Health and retirement benefits

Flexible time off

Regular company off-sites

Job summary

Euclid Power is seeking a Project Analyst to support customer experience, implementation, and services delivery. You will own issue tracking, reporting trends, and collaborate with Customer Experience Project Managers to drive project success.

The role emphasizes platform support, data structuring, and cross-functional coordination, with a focus on renewable energy projects and scalable processes. Remote-friendly with ongoing learning opportunities.

Qualifications

• 3+ years experience in a software support or data structuring role.
• Understanding of the renewable energy project lifecycle or demonstrated interest in learning.
• Experience with Smartsheet, HubSpot, and cloud-based project documentation platforms.

Responsibilities

• Project and Platform Support: manage platform operations, track bugs/features/outages, and respond within SLA definitions.
• Cross-functional Enablement: own Smartsheet administration and provide Smartsheet support to internal and external stakeholders.
• Program Support: assist in creating and maintaining SOPs, training materials, and customer-facing documentation.

Education

Bachelor’s degree in business management, product management, or related technical field

Tools

Smartsheet

HubSpot

Cloud-based project docs

Job description

Euclid: Where Projects Take Shape

At Euclid, we’re on a mission to accelerate the world’s transition to renewable energy so that we can decarbonize the planet as fast as possible. We empower renewable energy teams to accomplish in days what typically takes weeks.

We care about doing meaningful work, delivering real value and results to our customers. We’re passionate about solving real problems by focusing on what truly matters. We’re passionate about our work, and we’re building products and services that our customers genuinely love and trust. We’re not afraid to think big and be bold, as we’re building not only a future we believe in but a workplace culture that we’re proud to be a part of.

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Euclid is hiring a Project Analyst to support customer experience, implementation and general services delivery functions for all customers. This role will be the primary owner of customer and internal stakeholder support issue tracking and execution, as well as reporting trends and areas of concern to Customer Experience Team Lead. You will directly contribute to program initiatives and support customer projects and work-streams through collaborating with Customer Experience Project Managers.

What You’ll Do

Project and Platform Support

• Manage platform operations and own reporting and tracking for all customers related to bugs, feature requests, outages, and issue resolution.

• Respond to all customer and internal stakeholder platform issues in a timely manner, as defined in customer SLA’s and internal process documentation.

• Support implementation processes by structuring data in the Euclid Platform.

Cross-functional Enablement

• Own Smartsheet administration and provide Smartsheet support for internal team members and external stakeholders.

• Support overall services delivery initiatives.

Program Support

• Support creation and maintenance of SOP’s, training materials, and customer facing documentation.

Who You Are

• 3+ years experience in a software support or data structuring role

• You have an understanding of the renewable energy project lifecycle or a demonstrated interest in learning

• You have experience with tools like Smartsheet, HubSpot, and cloud-based project documentation platforms

• You are detail-oriented with strong communication skills and a collaborative, problem-solving mindset

Nice to Have - Bonus Points? Limit to no more than three bullet points

• Bachelor’s degree in business management, product management, or a related technical field preferred.

Why You’ll Love Working With Us

• Remote work, forever!

• Competitive benchmarked compensation

• Health and retirement benefits

• Flexible time off

• Exciting, mission-driven work that has impact

• Regular company off-sites

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We are committed to building an inclusive working environment and doing our part to create a more equitable world. We strongly encourage applicants from underrepresented and/or historically marginalized communities to apply.