Project Administrator (Customer Relations)

Midwest Roofing; Eldon (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

Midwest Roofing is seeking a Project Administrator for Customer Success in Eldon, MO. This full-time, in-person role focuses on managing projects, ensuring customer satisfaction, supplemental invoicing to insurance carriers, and invoicing customers.

Strong organizational and communication skills are required, with proficiency in Microsoft Office and project management tools. You’ll work Monday–Friday, 8:00 AM–4:00 PM, with pay starting at $18.00 per hour.

Qualifications

• Previous experience in project administration, project management, or a similar role, preferably in the construction or roofing industry.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.

Responsibilities

• Customer Communication: Keep clients updated on the process and progress of their roofing projects, ensuring their needs and expectations are met throughout the project lifecycle.
• Customer Satisfaction: Maintain effective communication with clients to ensure a high level of satisfaction.
• Supplemental Invoicing: Prepare and send supplemental invoices to insurance carriers for additional project costs.
• Follow-Up: Contact insurance carriers to follow up on new estimates and ensure timely processing.
• Customer Invoicing: Prepare and send invoices to customers, track payments, and follow up on outstanding balances.
• Job Profit Margins: Monitor and manage job costs to ensure projects meet targeted profit margins.

Skills

Organizational skills

Customer service

Microsoft Office

Project management software

Attention to detail

Independent worker

Tools

Microsoft Word

Microsoft Excel

Outlook

Project management software

Job description

Department: Customer Success
Job Type: Full Time
Job Location: Eldon / LOZ
Hours: Monday – Friday, 8:00 AM – 4:00 PM
Work Location: In person
Pay: From $18.00 per hour

About Us

• Professionalism: We value expertise, preparedness, acting with urgency, and attention to detail.
• Team Player: We believe in positive attitudes, good communications, dependability, and a commitment to helping others first.
• Relentless Self-Improvement: Our team members have a passion for learning, growing, adapting, and evolving.
• Drive: We understand the “why” behind what we do, demonstrating determination, motivation, and self-starting behavior to surpass goals.
  

We believe in recognizing and rewarding hard work with competitive compensation. We are seeking candidates who are looking for a fulfilling career with opportunities for professional development & growth, collaboration within a supportive team environment, and a culture that values goal-driven success. Are you that person?

Job Description

The Project Administrator for Customer Success will be responsible for managing projects, ensuring customer satisfaction, handling supplemental invoicing to insurance carriers, following up on new estimates, and managing customer invoicing.

Key Responsibilities

• Customer Communication: Keep clients updated on the process and progress of their roofing projects, ensuring their needs and expectations are met throughout the project lifecycle.
• Customer Satisfaction: Maintain effective communication with clients to ensure a high level of satisfaction.
• Supplemental Invoicing: Prepare and send supplemental invoices to insurance carriers for additional project costs.
• Follow-Up: Contact insurance carriers to follow up on new estimates and ensure timely processing.
• Customer Invoicing: Prepare and send invoices to customers, track payments, and follow up on outstanding balances.
• Job Profit Margins: Monitor and manage job costs to ensure projects meet targeted profit margins.
  

Qualifications

• Previous experience in project administration, project management, or a similar role, preferably in the construction or roofing industry.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with project management software.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong focus on accuracy.
  

Why Join Us?

• Great Company Culture: Be part of a supportive and friendly team that values collaboration, innovation, and continuous improvement.
• Room for Advancement: We are committed to the growth and development of our employees. This role offers opportunities for career advancement within the company.
  

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities
  

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance