Project & Account Manager

AMA Richmond; Richmond (VA); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Flexible remote work environment

SIMPLE IRA employer match

Coworking space access

Continued education opportunities

Pet-friendly culture

Job summary

Owen Design Co. is seeking a Project & Account Manager to lead projects from planning through delivery, ensuring schedules, budgets, and client communications stay aligned with goals. You will collaborate with a small, passionate team and report to the Director of Project Management.

You will balance client needs with creative execution, maintaining strong relationships and clear expectations while guiding projects to successful outcomes in a supportive, flexible environment.

Qualifications

• 5 years of relevant experience in project management for design/branding environments.
• Familiarity with branding and graphic design processes across print and digital deliverables.
• Proficiency with everyday office tools and video meetings.
• Experience with Monday.com, Google Suite, and Adobe Acrobat for project coordination.

Responsibilities

• Define project scopes, objectives, deliverables, schedules, and budgets with clients and team.
• Maintain accurate schedules and project information in Monday.com, clearly identifying responsibilities and deadlines.
• Monitor scope, hours, budgets, and progress; identify risks and coordinate adjustments.
• Serve as primary day‑to‑day contact for assigned clients, building dependable relationships.
• Ensure the creative brief is clear and the team has what it needs to begin work.

Skills

Communication

Organizational skills

Client relations

Team collaboration

Tools

Adobe Acrobat

Microsoft Office

Monday.com

Google Suite

Apple OS

Job description

About Owen Design

Owen Design Co. is a woman-owned, boutique visual design and branding agency founded in 2007. Our work is a fusion of thoughtfulness, creativity, and experience, backed by technical mastery and a culture of advocacy for our clients, partners, and team. We work side‑by‑side with marketing and industry experts to create award‑winning brands, design, and experiences for businesses, associations, non‑profits, and institutions.

Owen Design fosters a people‑centric environment, with our clients and our team. We believe that a positive, supportive atmosphere clears the path to the best creative outcomes. We work hard for nice people, and we take our work much more seriously than we take ourselves. Our team is composed of passionate and talented individuals who bring diverse perspectives and expertise to every project while still skillfully emulating the vocal inflections of Beavis and Butt‑Head and expressing themselves through iconic Simpsons’ one liners.

Keep Projects Moving and Clients Connected

We’re looking for a Project & Account Manager who makes clients feel well cared for and keeps creative work moving smoothly.

You’ll manage projects from initial planning through completion, taking ownership of schedules, budgets, coordination, and client communication — at times with all the glory of a Fast and Furious franchise installment. You’ll build friendly, trusted relationships, anticipate questions, and help clients understand what’s happening, what we need from them, and how their decisions affect the work.

You’ll report to the Director of Project Management and collaborate closely with our owner/creative director, and creative team. You’ll keep everyone connected to the creative brief and the problem we’re solving. You’ll bring organization, curiosity, and sound judgment to a small team where each person’s contribution matters.

Success in this role looks like: clients feel informed and supported. The team knows what is needed and why. Projects stay aligned with their goals, and budget or schedule concerns are addressed early.

Why Owen Design?

• Salary Range $60,000 - $65,000 a year, full‑time
• Generous paid time off and paid holidays.
• A family‑friendly, flexible remote work environment.
• A casual, supportive team atmosphere.
• An employer‑matched SIMPLE IRA.[O3]
• Access to a coworking space for a change of scenery or when your home workspace is unavailable.
• Continued education opportunities.
• Plenty of appreciation for pets, bird sightings, and vacation photos.

Essential Duties Highlights

Project Planning and Delivery

• Collaborate with clients and team members to define project scopes, objectives, deliverables, schedules, and budget estimates.
• Maintain accurate schedules and project information in Monday.com, clearly identifying responsibilities, deadlines, and next steps.
• Monitor scope, estimated hours, budgets, and progress; identify risks early and coordinate adjustments with appropriate team members.
• Client Relationships and Communication
• Serve as the primary day‑to‑day contact for assigned clients, building dependable relationships that position Owen Design Co. as a valued creative partner.
• Creative Alignment and Quality
• Ensure the creative team has a clear project brief and the information needed to begin work.

Critical Knowledge, Skills, And Abilities

• Clear written and verbal communication, including confidence discussing budgets, scope changes, deadlines, and project decisions.
• Exceptional interpersonal and communication skills, verbal and written, with an ability to actively listen, relate to, and pave a smooth path in order to maintain the long‑term trust and partnership of clients.
• Commitment to quality, thoughtful attention to both project details and overall outcomes, and care for the work delivered to clients and teammates.
• Self‑motivated, with a dedication to keeping up to date professionally and technically, applying new knowledge to the job and sharing with team members.

Must Haves

• 5 years of relevant experience managing projects and communicating directly with clients in design, branding, marketing, advertising, or a related creative services environment.
• Familiarity with branding and graphic design processes across print and digital deliverables.
• Proficiency with everyday office tools: email, calendars, word processing, spreadsheets, and video meetings.
• Experience with Adobe Acrobat, Microsoft Office, Monday.com, Google Suite, Apple OS.
• Ability to review and annotate PDFs, consolidate feedback, and communicate revisions clearly.

Nice to Have

• Experience with CRM software, such as HubSpot, for documenting client relationships.
• Basic print and promotional product management knowledge.

This Role Will Be Frustrating If You

• Need rigid hierarchy or titles to feel successful
• Are territorial or distrustful
• Avoid accountability or tough conversations
• Prefer highly standardized, cookie‑cutter environments
• Struggle with ambiguity or customization
• Expect a road map to guide you every step of the way

A Note On How We Work

Owen Design Co. values thoughtful work, clear communication, and genuine relationships. We care about work/life balance, continued learning, and building a safe, proud place to work. We take responsibility seriously, appreciate one another, and try not to overcomplicate things that don’t need it. If you enjoy doing good work with good people—and helping a small business run better every day—you’ll feel at home here.

We look forward to talking soon!