Programs Manager - Enterprise AI

Epson America Inc.; Los Alamitos (CA); On-site; USD 201,000 - 277,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

401K plan with company matching

Educational reimbursement and EAP

Job summary

Epson America, Inc. seeks a Senior Program Manager – Enterprise AI to lead planning, execution, governance and adoption of enterprise AI initiatives.

You will coordinate cross-functional teams across business, technology, data, security, privacy, architecture, and external partners to drive AI opportunities to production with measurable business value. The ideal candidate brings 10+ years of tech program management, experience with enterprise AI and GAI, and a strong track record in delivering

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, Business Administration, or related field, or equivalent relevant professional experience.
• 10+ years of technology program/project management experience, including complex enterprise transformation programs.
• Experience leading or significantly contributing to an enterprise AI, Generative AI, AI/ML, or advanced technology program.
• Experience delivering programs involving enterprise applications, cloud platforms, data, APIs, integrations, or digital transformation.
• Working knowledge of LLMs, RAG, AI agents/agentic workflows, prompt engineering, AI/ML lifecycle concepts, and AI governance.
• Experience coordinating Responsible AI, security, privacy, legal, compliance, and technology risk requirements.
• Strong experience developing roadmaps, business cases, KPIs, executive dashboards, and value-realization measures.
• Strong understanding of Agile and iterative product-delivery methodologies.
• Excellent stakeholder management, executive communication, facilitation, and vendor-management skills.
• Ability to translate technical AI concepts into clear business decisions and outcomes.

Responsibilities

• Own the Enterprise AI roadmap, priorities, milestones, dependencies, risks, budgets, and business outcomes.
• Establish and manage a structured process for AI use-case intake, evaluation, prioritization, and portfolio management.
• Lead AI initiatives from discovery and proof-of-concept through pilot, production deployment, adoption, and continuous improvement.
• Coordinate programs across business functions including Sales, Customer Service, Finance, Operations, HR, Marketing, and IT.
• Partner with architecture, engineering, data, application, and infrastructure teams to develop realistic delivery plans.
• Establish AI governance, stage gates, documentation standards, and delivery processes.
• Coordinate Security, Privacy, Legal, Compliance, Responsible AI, and Architecture reviews.
• Manage dependencies across enterprise applications, data platforms, APIs, cloud services, AI platforms, and integrations.
• Define and track KPIs including adoption, productivity, quality, cycle-time improvement, cost savings, customer impact, and ROI.
• Lead executive steering committees, program reviews, prioritization, risk management, and status reporting.

Skills

Enterprise AI

Program management

AI governance

LLMs

RAG

Agile

Stakeholder management

Vendor management

Cross-functional leadership

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, Business Administration, or related field

Master's degree (preferred)

Tools

Salesforce

SAP

Oracle

Snowflake

Microsoft Azure

AWS

Google Cloud

Job description

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The Senior Program Manager – Enterprise AI will lead the planning, execution, governance, and adoption of enterprise AI initiatives. This role will coordinate cross-functional teams across business, technology, data, security, privacy, architecture, and external partners to move high-value AI opportunities from concept through production and measurable business outcomes.

The ideal candidate is an experienced enterprise program leader with practical knowledge of Generative AI, LLMs, RAG, AI agents, enterprise applications, data platforms, and Responsible AI.

Key Responsibilities

• Own the Enterprise AI roadmap, priorities, milestones, dependencies, risks, budgets, and business outcomes.
• Establish and manage a structured process for AI use-case intake, evaluation, prioritization, and portfolio management.
• Lead AI initiatives from discovery and proof-of-concept through pilot, production deployment, adoption, and continuous improvement.
• Coordinate programs across business functions including Sales, Customer Service, Finance, Operations, HR, Marketing, and IT.
• Partner with architecture, engineering, data, application, and infrastructure teams to develop realistic delivery plans.
• Establish AI governance, stage gates, documentation standards, and delivery processes.
• Coordinate Security, Privacy, Legal, Compliance, Responsible AI, and Architecture reviews.
• Manage dependencies across enterprise applications, data platforms, APIs, cloud services, AI platforms, and integrations.
• Define and track KPIs including adoption, productivity, quality, cycle-time improvement, cost savings, customer impact, and ROI.
• Lead executive steering committees, program reviews, prioritization, risk management, and status reporting.
• Manage technology vendors, implementation partners, and external resources.
• Drive organizational readiness, communications, training, and adoption of enterprise AI capabilities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, Business Administration, or related field, or equivalent relevant professional experience.
• 10+ years of technology program/project management experience, including complex enterprise transformation programs.
• Experience leading or significantly contributing to an enterprise AI, Generative AI, AI/ML, or advanced technology program.
• Experience delivering programs involving enterprise applications, cloud platforms, data, APIs, integrations, or digital transformation.
• Working knowledge of LLMs, RAG, AI agents/agentic workflows, prompt engineering, AI/ML lifecycle concepts, and AI governance.
• Experience coordinating Responsible AI, security, privacy, legal, compliance, and technology risk requirements.
• Strong experience developing roadmaps, business cases, KPIs, executive dashboards, and value-realization measures.
• Strong understanding of Agile and iterative product-delivery methodologies.
• Excellent stakeholder management, executive communication, facilitation, and vendor-management skills.
• Ability to translate technical AI concepts into clear business decisions and outcomes.

Preferred Qualifications

• Master's degree in Business, Technology, Engineering, Data Science, or related discipline.
• PMP, PgMP, SAFe, Agile/Scrum, Prosci, or equivalent certification.
• Experience with platforms such as Salesforce, SAP, Oracle, Snowflake, Microsoft Azure, AWS, Google Cloud, or comparable enterprise platforms.
• Experience with an Enterprise AI Center of Excellence (CoE) or AI enablement program.
• Experience developing AI use-case prioritization and value-realization frameworks.
• Familiarity with Responsible AI frameworks such as NIST AI RMF.

Location

• Hybrid; Must reside in proximity to Epson America's headquarters in Los Alamitos, CA

Success Measures

Success will be measured by the ability to move high-value AI opportunities into production, deliver programs predictably, increase enterprise AI adoption, manage risk effectively, and demonstrate measurable business value from AI investments.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• 401K plan with company matching
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $201,183 and $276,628. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

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