Programmer Analyst III (IT Services - Fire Services Support)

City of Dallas; Dallas (TX); Presencial; USD 81 000 - 101 000; Tempo integral

Resumo da oferta

The City of Dallas is seeking a Programmer Analyst III to lead a team working on large projects and applications for city departments. You will plan, administer, operate, program, and evaluate new and existing systems to support city services and initiatives.

Responsibilities include overseeing incident and request management, coordinating with IT service delivery teams, and ensuring performance and compliance across enterprise systems.

Qualificações

• Bachelor's degree or higher in engineering, math, computer science, Business Technology, or Information Technology related fields.
• Four years of experience in Object‑Oriented Programming and/or relational databases.
• Proficiency in Java, SQL, Python, and C/C++ within applications.
• Knowledge of ITSM/ITIL methodologies and related tools.
• Ability to work in 24x7 support as needed.

Responsabilidades

• Provide expert application-layer support and monitoring for assigned applications and related integrations.
• Coordinate incident management, service requests, and problem/change/release activities with IT teams and vendors.
• Monitor ITSM queues and ensure proper triage, routing, and customer service.
• Write, modify, and document software applications and runbooks; assist users and project teams in using new or updated software.
• Collaborate with business department experts to map processes, data conversion, and reporting requirements.
• Evaluate and enhance systems to maximize processing efficiency and troubleshoot incidents.
• Perform testing (functional, regression, end-to-end) and prepare testing scripts for change control.
• Assist in evaluating software/hardware purchases and develop workflow solutions.
• Review coding and mentor junior analysts; participate in training and knowledge sharing.
• Compile complex ad-hoc reports and support various City projects.

Conhecimentos

Object-Oriented Programming

SQL

Java

Python

C/C++

UML

Windows/Linux

Formação académica

Bachelor's degree or higher in relevant fields

Ferramentas

NetScout

APP-D

Extra Hop

Descrição da oferta de emprego

Dallas is Growing. Grow With Us.Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,

Dallas is Growing. Grow With Us.Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job SummaryLead a team of programmer/analysts working on large projects/applications for client departments. Responsible for the planning, administration, operation, programming and evaluation of new systems, existing systems and modifications to existing systems.

Overview
Job DescriptionThe Programmer Analyst III provides application layer and related integrations readiness through active monitoring of assigned systems, support to related incident and request management processes, and in delivery of experienced programming or technical support in enterprise scale and lesser complex information systems and projects within the City. Works closely with other IT Service Delivery Managers, teams, and vendors (Server, Active Directory, Security, Database, Service Desk, Network, etc.) in optimizing overall and specific performance, compliance, response to issues that emerge and overall readiness in supporting business processes. Works closely with above teams in the successful planning, execution and completion of various projects and initiatives.

The Programmer Analyst III leads and oversees a team of programmer analysts working on large projects, applications, or software development for client departments. Plans, administers, operates, programs, and evaluates new systems, existing systems, and modifications to existing systems for the benefit of the City and its departments.

Essential Functions 1 Provides application-layer technical subject matter expertise in support of assigned/aligned applications through close monitoring of system (application, web, and database) processing and other dependencies to ensure that current operational business processes and application information processing requirements are met, supported, triaged, restored, and enhanced.
2 Proactively coordinates with supporting IT Service Delivery Teams (Server, Network, Security, Service Desk, etc.) and functions to ensure responsive incident, service request/task, problem, change and release management functions in support of assigned/aligned applications; coordinate assembly and orientation of these teams as required to combine and resolve problems.
3 Monitors, influences and responds to IT Service Management queues (incident, support, or service request, change request, etc.) related to assigned/aligned applications to ensure appropriate support, triage, assignment routing and customer service.
4 Writes, modifies, and administers assigned/aligned software applications, programs, and documentation in Admin-Runbooks; tests, debugs, and assists in teaching users/Project Teams in how to use newly developed or refined software; tailors but avoids ‘custom coding’ in supporting reporting/dash-boarding initiatives to make application systems more user friendly.
5 Collaborates closely with supported operational business department subject matter experts to ensure that operational business processes, data processing, data conversion, data dictionary, data mapping and conversion, integrations, reporting, standards, and dashboard requests are clearly documented and mapped so that any as-is application requests or enhancement requests are clearly understood and actionable by teams.
6 Evaluates and enhances systems and programs to ensure support of documented department business practices, standards, and expectations to maximize processing efficiency of aligned applications; provides troubleshooting support, resolves incidents and supports/addresses service and incident requests within benchmark standards.
7 Performs application-oriented performance, smoke, regression, end-to-end and other testing on assigned aligned applications in as-is to will-be enhancements; creates and runs accompanying testing scripts and scenarios as required; captures this content sufficiently to support Application Change Control/Release Control preparations and processes. Runs and tests software of client departments to detect program problems and improve efficiency; schedules and monitors periodic processing and provides documentation and reporting on functionality, programming, and issues addressed.
8 Assists in evaluations and planning of software and hardware purchases to maintain and enhance the system; prepares cost analysis of maintenance or enhancement of existing programs; develops, creates, and implements workflow solutions to improve end user's daily workflow activity.
9 Reviews the coding and development of vendor provided, peer and lower-level programmer analysts and others as-required for accuracy, efficiency, and skill development; assists in training lower-level programmer analysts in coding, testing, and debugging according to City standards; participates in training webinars and seminars to remain abreast of technology enhancements and changes.
10 Compiles complex ad-hoc reports for client departments, participates in various special projects, and provides analysis and programing support for various business needs within the City.
11 Performs any and all other work as needed or assigned.

Knowledge And Skills

• Thorough and broad knowledge of multiple programming languages, database methodologies/platforms that support application layer processing, service/support and enhancements.
• Thorough and broad knowledge of current Client, Server, Web, Database, Security/Compliance and IT Service Management technologies, systems, software, and integration standards/techniques.
• Demonstrated familiarity with physical platforms, virtual platforms, Software as a Service hosted platforms, and common industrial platform services such as Amazon Cloud, Microsoft Azure, etc.
• Demonstrated familiarity with waterfall, agile and other project methodologies.
• Demonstrated ability to communicating effectively verbally, in writing and in collaborative presentation settings.
• Demonstrated ability to establish and maintain effective working relationships with customer departments, other IT Service Delivery Manager groups and supporting vendors.
• Knowledge of multiple programming languages- .NET, Object-Oriented Programming, SQL, etc.
• Ability to write advanced SQL Queries, Stored Procedures.
• Knowledge and understand of Scripting Languages such as VBScript.
• Working knowledge of ITSM/ITIL methodologies for knowledge base build, Application Runbook framing, CMDB, change, release, problem, incident, asset and event management processes.
• Working knowledge of automated network, server, database, security, CMDB tools and system monitoring tools (NetScout, APP-D, Extra Hop, etc.).
• Strong analytical skills
• Ability to write and evaluate new software programs.
• Ability to solve problems with developing/deploying software technology solutions.
• Ability to communicate effectively and diplomatically orally and in writing.
• Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the public
• Ability to participate in 24x7 support coverage as needed

Education

Minimum Qualifications

• Bachelor's degree or higher in engineering, math, computer science, Business Technology, or Information Technology related fields.

Experience

• Four (4) years’ experience in Object‑Oriented Programming and/or relational database (JAVA, MS SQL, SQL Server, Oracle PC SQL, Python, UML Framework solutions and C+ or C++ within Applications), to maintain and improve application performance.

Equivalencies

• High school diploma or GED plus eight (8) years of the required experience at commercial or enterprise scale levels will meet the education and experience requirements.
• An associate degree in any field plus six (6) years of the required experience will meet the education and experience requirements.
• A bachelor's degree or higher in a non‑specified field plus six (6) years of the required experience will meet the education and experience requirements.
• A master's degree or higher in a stated field plus two (2) years of the hands‑on technical support experience will meet the education and experience requirements.

Other Requirements

• No felony or class A misdemeanor convictions
• No class B misdemeanor convictions within the last ten (10) years
• No family violence convictions
• Cannot currently be on any active deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.

Preferences

• Experience with online analytical processing and data mining as a lead programmer, project leader or supervisor is highly desirable.

Salary Range$81,120.00 - $101,400.00
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.