Programmer Analyst II

City of Atlanta, GA; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

City of Atlanta seeks an information systems analyst to support digital delivery, governance, and enterprise IT services. You will develop and implement IT solutions, manage backlogs, and coordinate with vendors to ensure alignment with internal processes.

The role involves DNS/SSL/IIS tasks, process improvement, and creating documentation while training users. A hybrid work schedule applies with in-person work at city facilities several days per week.

Qualifications

• Bachelor's degree in information systems, computer science, or related area; equivalent professional experience may be considered.
• Five years of professional experience in information systems analysis with some project leadership.
• Hands-on experience with Agile methodologies (Scrum, Kanban).
• Technical experience with DNS, SSL certificate management, and IIS.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication; ability to coordinate with cross-functional teams and external vendors.

Responsibilities

• Analyze existing programs or systems; devise logic, test and debug.
• Develop conversion and system implementation plans.
• Prepare system and programming documentation for approval.
• Recommends changes in development and standards; may train users.
• Create monthly and ad hoc reports; ensure reporting data accuracy.
• Lead teams on large projects and provide guidance to staff.
• Manage security/access control and reset passwords; train users.

Skills

Professional discipline knowledge

Agile methodologies

Technical troubleshooting

Analytical and problem-solving

Verbal and written communication

Cross-functional collaboration

Education

Bachelor's degree in information systems or computer science

Master's degree preferred

Tools

DNS

SSL certificate management

IIS

Job description

General Description and Classification Standards:

Supervision Received:

Works under very general supervision. Depending on organization structure, may work independently with responsibility for an assigned function or program.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Analyzes existing programs or formulaic logic for new systems, devises logic procedures, prepares flow-charting, performs coding, and tests/debugs programs.
• Develops conversion and system implementation plans.
• Prepares and obtains approval of system and programming documentation.
• Recommends changes in development, maintenance, and system standards.
• May train users in conversion and implementation of system.
• Selects from multiple procedures and methods to accomplish tasks.
• Applies organizational policies; may interpret organizational policies and recommend exceptions.
• Establishes work methods, timetables, performance standards, etc.
• Routinely provides work group leadership, guidance, and/or training to less experienced staff.
• May act as team lead on large projects.
• Ensures the availability of Application/Server.
• Creates and runs Monthly Reports.
• Creates and runs Adhoc Reports as requested by department needs.
• Works with vendors to upgrade applications and resolves application issues.
• Is available for urgent requests after hours.
• Runs monthly processes to ensure reporting data is accurate.
• Works with departments to develop and create reports per request.
• Creates SOP documents.
• Performs performance evaluations for employees.
• Creates new application accounts for users.
• Assigns security to users.
• Resets application user passwords.
• Trains users on applications.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of concepts, processes, and tools of the profession.
• Knowledge of relationship of professional discipline among related organizations and functions.
• Well-developed technical skills within the profession.
• Skills in organizing and presenting proposals.
• Ability to plan and carry out virtually any typical assignment within professional area.
• Ability to train others.
• Ability to build effective relationships within the organization.

Key Responsibilities

1. Digital Delivery & Governance

• Support and execute IT governance and digital delivery strategies.
• Deliver digital products including custom applications, SaaS solutions, and system integrations.
• Enforce adherence to delivery commitments, timelines, and quality standards.
• Manage task boards and workflows to ensure transparent tracking of work.
• Monitor and support sprint resource allocation activities.

2. Agile Delivery Operations

• Facilitate Agile ceremonies including daily standups, sprint planning, retrospectives, and backlog grooming.
• Collaborate with project managers to ensure alignment between delivery teams and project plans.
• Coordinate with business stakeholders to clarify requirements and manage priorities.
• Engage with vendors to support digital delivery activities and ensure alignment with internal processes.

3. Web & Internet Service Support

DNS

• Perform DNS configuration activities, including the creation and maintenance of DNS records (A, TXT, MX, etc.).
• Design DNS schemas in accordance with organizational standards.
• Communicate DNS changes to Operations and ensure proper documentation.

SSL

• Generate Certificate Signing Requests (CSRs).
• Install, update, and validate SSL certificates.
• Communicate SSL-related changes or expirations to Operations teams.

IIS (Internet Information Services)

• Configure, maintain, and troubleshoot IIS services to support application hosting.
• Ensure proper site bindings, security settings, and availability.

4. Process Improvement & Operational Excellence

• Recommend, implement, and adjust operational processes to enhance efficiency and quality.
• Advocate for process improvements using data, experiments, and industry best practices.
• Track and visualize delivery metrics such as cycle time, throughput, and SLA compliance.
• Maintain process documentation and ensure teams follow established workflows.

5. Work Intake & Prioritization

• Manage unplanned tasks requiring urgent attention and coordinate quick resolutions.
• Support fast-track items subject to short Service Level Agreements.
• Maintain a healthy backlog and contribute to backlog grooming and prioritization.
• Participate in standard project work following approved project management processes.

Qualifications

Minimum Qualifications:

Education and Experience - Bachelor's degree in information systems, computer science, or a related area . Equivalent professional experience may be considered in lieu of a degree. Five (5) years of professional experience in information systems analysis with some project leadership.

• Detail-oriented and highly organized
• Ability to manage competing priorities
• Technical troubleshooting ability
• Hands-on experience with Agile methodologies (Scrum, Kanban).
• Technical experience with DNS, SSL certificate management, and IIS.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to coordinate with cross-functional teams and external vendors.

Licensures and Certifications - None required.

Preferred Requirements - Master's degree in above disciplines (equivalent professional experience may be considered for substitution for the master's degree on an exception basis) and five (5) to eight (8) years of highly relevant experience.

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with the job.

Lifting Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Work Schedule:

This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in-person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week, based on eligibility, departmental needs, and supervisor approval. The hybrid work schedule is subject to change at any time to five (5) days in-person work.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Job Info

• Job Identification 34246
• Job Category Information Technology
• Posting Date 09/28/2026, 08:31 PM
• Apply Before 10/06/2026, 04:00 AM
• Job Schedule Full time
• Locations 6000 North Terminal Parkway, Atlanta, GA, 30320, US