Programmer Analyst - Application Support

Fresh Express Salads; Windermere (CT); On-site; USD 75,000 - 110,000; Full time

Job summary

Fresh Express is seeking a Programmer Analyst - Application Support to maintain and enhance our ERP and EDI systems on the IBM i (AS/400) platform. You will support manufacturing, distribution, and financial modules, working closely with developers and IT teams to implement fixes and upgrades.

The role requires RPG/RPGLE experience, strong ERP understanding, and the ability to handle afterhours support and regional travel. A Bachelor's in CS/IT is preferred.

Qualifications

• 3+ years of experience with PRMS ERP system in a functional or technical capacity.
• Strong understanding of ERP concepts including Manufacturing, Supply Chain, or Finance.
• Proficiency in EDI standards (ANSI X12, EDIFACT) and hands-on experience with EDI setup and mapping.
• Rotating 24/7 Support: participate in afterhours support roughly every 2-3 months for a 2-week period.
• Travel 15-20% to provide regional support in training or system implementation.
• Familiarity with PRMS data structures, tables, and relational databases.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• For Developers: Experience with RPG/RPGLE, CL, DB2, and Change Management tools.

Responsibilities

• Administer, configure, and maintain the ERP system to ensure smooth operation and optimal performance.
• Monitor system health, identify issues, and proactively apply fixes.
• Collaborate with cross-functional teams to translate business needs into system configurations.
• Provide user support and timely resolution to ERP-related inquiries.
• Conduct root cause analysis and work with development to implement fixes.
• Work with IT teams to deploy enhancements and updates.
• Oversee EDI interfaces with external partners and map transaction requirements.
• Document ERP configurations and processes; train end-users.

Skills

RPG/RPGLE development

EDI mapping

PRMS ERP

IBM i / AS/400

Cross-functional collaboration

Education

Bachelor's degree in Computer Science / IT

Tools

DB2 on IBM i

Job description

The Programmer Analyst - Application Support is experienced with RPG/RPGLE development and or ERP Support Analyst with expertise in PRMS, BPIC, MAPICS or similar AS/400 based solutions to join our team.

As a developer you will play a critical role in the ongoing support of our ERP and EDI system. The Programmer Analyst - Application Support will also play a crucial role in the design, development, and support of our IBM I (AS/400) platform applications.

The Programmer Analyst - Application Support at Fresh Express has knowledge in the areas of Manufacturing, Distribution, Financials, or Supply Chain Methodologies we be a plus.

Responsibilities:

• Administer, configure, and maintain the ERP system to ensure smooth operation and optimal performance.
• Monitor system health, identify issues, and proactively implement corrective actions.
• Collaborate with cross-functional teams to understand business needs and translate them into system requirements and configurations.
• Provide user support and timely resolution to ERP related issues and inquiries.
• Conduct root cause analysis for system problems, develop solutions, and work with the development team to implement necessary fixes.
• Work closely with developers and IT teams to deploy enhancements and updates.
• Proven experience as an RPGLE Developer, including expertise in RPGLE, RPG, GL, and DB2 on the IBM I platform (AS/400).
• Assist in the planning and execution of ERP system enhancements, customizations, and upgrades.
• Conduct thorough testing of system changes to ensure functionality and minimize disruptions.
• Oversee the setup, configuration, and maintenance of EDI interfaces with external partners and customers.
• Collaborate with business stakeholders and trading partners to establish EDI transaction requirements and mapping specifications.
• Troubleshoot EDI-related issues and participate in the resolution of data exchange challenges.
• Maintain comprehensive documentation of ERP system configurations, processes, and modifications.
• Conduct training sessions for end-users and stakeholders to enhance system understanding and efficiency.
• Identify opportunities for process improvement and automation within the ERP system and EDI processes.

Requirements:

• 3+ years of experience working with PRMS ERP system in a functional or technical capacity.
• Strong understanding of ERP concepts and methodologies such as Manufacturing, Supply Chain, and/or Finance a plus.
• Proficiency in EDI standards (ANSI X12, EDIFACT, etc.) and hands-on experience with EDI setup and mapping.
• Rotating 24/7 Support: expected to participate in afterhours support, typically every 2-3 months for a 2-week period.
• Travel 15-20% to provide regional support in the form of training or system implementation
• Familiarity with PRMS data structures, tables, and relational databases a plus.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, capable of working collaboratively with cross-functional teams and external partners.
• Detail-oriented, organized, and able to prioritize tasks in a fast-paced environment.
• For Developers: Experience as an RPG/RPGLE, CL, AND DB2, TURNOVER Change Management or other similar change management software preferred.

Education:

Bachelor's in Computer Science, Information Technology, or a related field preferred.

Other Information:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.