Programmatic Solutions Consultant, PSC - US

Amazon; New York (NY); On-site; USD 61,000 - 132,000; Full time

Job summary

An established industry player is seeking a Programmatic Solutions Consultant to enhance customer engagement with its programmatic advertising platform. In this dynamic role, you will manage relationships with enterprise customers, drive product adoption, and provide strategic insights to optimize their advertising efforts. Your expertise in e-commerce and online advertising will enable you to guide clients through onboarding, training, and ongoing support, ensuring they maximize their use of the platform. Join a team that values innovation and customer success, and help shape the future of programmatic advertising with cutting-edge solutions.

Benefits

Medical Benefits

Financial Benefits

Equity Options

Sign-On Payments

Qualifications

• Experience in e-commerce or online advertising is essential.
• Proficient communication skills to engage with various stakeholders.

Responsibilities

• Manage relationships with programmatic trading desk managers.
• Provide onboarding and continuous product consultation for customers.
• Analyze data to identify improvement areas and recommend solutions.

Skills

E-Commerce Experience

Online Advertising

Omni-Channel Marketing

Search Engine Marketing

Search Engine Optimization

Digital Analytics

Communication Skills

Organizational Skills

Job description

Programmatic Solutions Consultant, Amazon Ads

Job ID: 2889825 | Amazon Advertising LLC

Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP.

As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.

Key job responsibilities

1. Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
2. Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
3. Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
4. Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
5. Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers

A day in the life

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.

You will advocate for customer in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, and ensure customers gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.

You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.

About the team

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.

Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.

BASIC QUALIFICATIONS

- Experience in e-commerce or online advertising
- Experience in omni-channel marketing, search engine marketing or search engine optimization
- Experience in digital analytics and/or DMP, CDP
- Vertical specialization (e.g. in entertainment, automotive, etc.) within programmatic advertising
- Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines

PREFERRED QUALIFICATIONS

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,500/year in our lowest geographic market up to $131,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.