PROGRAM TECHNICIAN II JC-479820

California Department of Public Health; Sacramento (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The California Department of Public Health is looking for a Program Technician II to join their Customer Service Team in Sacramento. This entry-level role entails handling inquiries related to vital records, ensuring effective communication with public and stakeholders, and may lead to permanent employment. The position offers a hybrid work environment.

Qualifications

• Ability to handle high volume inquiries.
• Experience in customer service roles is advantageous.

Responsibilities

• Respond to a high volume of calls regarding vital records.
• Assist in resolving customer inquiries and escalated cases.

Skills

Customer Service

Communication

Job description

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Join to apply for the PROGRAM TECHNICIAN II JC-479820 role at California Department of Public Health

California Department of Public Health provided pay range

This range is provided by California Department of Public Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Center for Health Statistics and Informatics (CHSI) is responsible for department-wide initiatives to improve the effectiveness of our work through better health information systems, increased application of epidemiologic methods of analysis, strong liaisons with public health organizations and schools of public health, and effective partnerships with local health agencies and professionals. CHSI houses the Office of Vital Records, responsible for registering all California vital events and providing birth, death, and marriage records to the public. In addition, CHSI is involved in many cross-cutting and innovative data projects including the statewide Open Data Portal and Health Information Exchange.

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New to State candidates will be hired at the minimum salary of the classification or alternate range, as applicable.

• The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.
• The CDPH is not currently an E-Verify employer.
  
  
  

Department Website: https://www.cdph.ca.gov

Job Description And Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by performing the more difficult program specialist work at the journey level in the Center for Health Statistics and Informatics (CHSI), Vital Records Registration Branch, within the Customer Service Unit (CSU).

The Program Technician II (PT II) works in a Customer Service Team and responds to a high volume of incoming telephone calls regarding registering, amending, or obtaining copies of vital records. The incumbent responds to inquiries from the public and other stakeholders regarding requirements for registering, obtaining copies of, and amending California birth, death, and marriage records. The PT II also utilizes established procedures to respond to customer voicemails and email inquiries, and to help resolve escalated cases.

The incumbent works under the general supervision of the Supervising Program Technician II, Chief of Customer Service Team.

This is a Limited Term position that may be extended or become Permanent.

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/CDPHRecruitment

Final Filing Date: 6/13/2025

Position Details

Job Code #: JC-479820

Position #(s): 580-220-9928-901

Working Title: Customer Service Specialist

Classification: PROGRAM TECHNICIAN II $3,721.00 - $4,664.00

# of Positions: 3

Work Location: Sacramento County

Telework:

Hybrid

Job Type: 12 Month Limited Term - Full Time

Should you have any questions regarding the application process, our Recruitment Team is ready to help you at [e-mail] or [phone].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Public Health

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