Program Technician I

Behavioral Health Services; Long Beach (CA); On-site; USD 28,000 - 33,000; Part time

Job summary

BHS in Long Beach, CA is seeking an Experienced Program Technician for a seasonal, on-site role. The position offers a day shift with a salary range of $20.00 - $24.00 per hour, with responsibilities spanning patient monitoring, intake/discharge support, and maintaining facility operations.

The role emphasizes adherence to program rules, documentation accuracy, safety protocols, and coordination with clinical and administrative staff to ensure smooth service delivery.

Qualifications

• High school diploma or equivalent; up to one year of relevant work experience may be substituted.
• Bilingual abilities may be required within certain BHS programs.
• Well-organized with basic clerical and alphanumeric filing skills.
• Ability to operate computer programs including Microsoft Office Suite, electronic timekeeping system, and electronic learning management system, within 90 days of employment.

Responsibilities

• Monitor patient activities and complete rounds to ensure safety and program compliance.
• Assist with intake, treatment, and discharge processes, including gathering client signatures and filing documentation.
• Maintain cleanliness and daily living activities in living quarters and ensure adherence to routines.
• Perform toxicology testing, take and record vitals, and document relevant information.
• Provide administrative support to counseling, administrative, and clerical staff; maintain shift reports.
• Report emergencies, facility or vehicle issues, and participate in safety and crisis response as needed.

Skills

Clerical skills

Filing skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details

Level: Experienced, Job Location: Long Beach, CA 90802, Position Type: Seasonal, Salary Range: $20.00 - $24.00 Hourly, Job Shift: Day, Seasonal Position

Statement of Purpose

Under the direct supervision of the Program Director/Supervisor, the Program Technician supports program activities in running smoothly by providing direct monitoring and assistance to patients, assisting clinical and administrative staff, and maintaining the integrity of facility operations. The Program Technician helps uphold a structured, recovery oriented setting by monitoring patient activities, facilitating adherence to program rules, conducting drug testing procedures, and maintaining accurate documentation.

Major Tasks, Duties, and Responsibilities

• Monitor patient activities and complete scheduled rounds, patient checks, etc. to ensure safety, support program compliance, and support treatment progress.
• Complete patient belonging and living area searches within program policy and protocol to support safety.
• Aids patients in becoming accustomed to program routine, including but not limited to orientation of new patients.
• Participate as a support in the intake, treatment, and discharge process including gathering client signatures, filing client documentation, and supporting with data entry as needed.
• Assures facility and patient living quarters meet cleanliness and repair standards, including assurance of patient completion of activities of daily living.
• Perform toxicology testing, take and record vitals as needed, chart relevant information
• Signs patients in and out of facility for passes, etc. as approved by treatment team and/or program management.
• Enforce rules and regulations to ensure the smooth and orderly operation of the program.
• Inventories and orders supplies as needed, with approval of program management, for carrying out job duties.
• Prepares written reports, shift documentation, etc. as needed and assigned.
• May accompany patients to activities inside the program or in the community, including but limited to serving as support when a patient has an appointment off premises.
• Observes patient behavior and report any issues, concerns, or changes to treatment team and/or program management.
• Provides administrative support to counseling, administrative, clerical, or other program staff as needed.
• Reports the need for facility and vehicle maintenance and repair to appropriate staff
• Ensure compliance with regulatory and accreditation standards, including but not limited to DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, CARF, etc.
• Respond to behavioral crises, medical emergencies, suicidal ideation, overdose including administration of anti-overdose medications as needed, or acute intoxication safely, within scope of practice
• Report and record any changes observed in client condition or behavior, including unusual incidents. Identify, report, and assist with the management of emergencies.
• Participate in safety programming to promote client and staff safety. Maintain health and safety standards of facility.
• Participate in treatment team meetings, case conferences, and program planning.
• Contribute to agency quality assurance and improvement initiatives.
• Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times.
• Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.
• Courteously answer phones, appropriately directing calls and taking messages. Facilitate client external communication as approved by supervisor.
• Attend meetings and trainings, and participate in committees as assigned.
• Other duties as assigned.

Program Technician Competencies and Performance Expectations

• Ability to complete the above major tasks,dutiesand responsibilities
• Ability todemonstrateprofessional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation whenrequired
• Ability to recognize and report the symptoms associated withsubstance use and co-occurring disorders (i.e., mental health, medical health, etc.)
• Ability toidentifyand respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.
• Ability to meet productivity standards as assigned
• Ability to recognize personal biases within diverse populations.Maintain cultural sensitivity at all times.
• Ability to adhere to professional standards

Qualifications: Prerequisite Qualifications

The following are the qualifications required to perform the essential functions of this position.

Qualifications may be subject to modification based on the Americans with Disabilities Act.

Bilingual abilities may be required within certain BHS programs.

High school diploma or equivalency, or education may be substituted for up to one year of relevant work experience, training, or lived experience complying with BHS policies & procedures.

Well-organized person with basic clerical and alphanumeric filing skills. Preferred background includes human service, and communication skills.

Ability to operate required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire or demonstrated competency developed within 90 days of employment.