Program Support Specialist, MFIP

Clues; Minneapolis (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

CLUES is seeking a Program Support Specialist for MFIP to provide administrative and participant support. You will assist with intake and orientation, supply required forms, coordinate transportation assistance, and maintain accurate WF1 records.

You will work closely with Employment Coaches to facilitate orientation, workshops, and job readiness activities, document participant progress, protect confidentiality, and help connect participants with services across CLUES programs.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required, with strong communication, interpersonal, and organizational skills.
• At least 1 year of case management experience required.
• Bilingual in English and Spanish, Somali, Russian, or Dari preferred.
• GCDF certification a plus.
• Experience working with culturally and linguistically diverse individuals.

Responsibilities

• Provide administrative support to Employment Coaches who work with MFIP, including data entry, printing, mailing, emailing, filing, and note taking.
• Assist MFIP walk-in days by helping participants fill forms, manage traffic, and support Employment Coaches.
• Provide OV orientation to participants in all languages, using translation/interpretation when needed.
• Coordinate transportation assistance (gas cards, bus passes) to reduce barriers to participation.
• Enter and maintain required service data and documentation in WF1.
• Move participants through intake and orientation with Employment Coaches.
• Facilitate program orientation and workshops with Job Developer.
• Support job opportunities, internships, and employer relations for participants.
• Deliver workshops on job search tools and readiness in clients’ languages.
• Maintain confidentiality and HIPAA compliance in all records.

Skills

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Workforce One

MAXIS

Job description

POSITION SUMMARYThe Program Support Specialist, MFIP (specialist) provides program and administrative support to participants enrolled in the Minnesota Family Investment Program (MFIP). The Specialist assists with participant intake and orientation, provides required forms and program information, coordinates approved support services such as gas cards and bus passes, and maintains accurate documentation and data in WF1. The Specialist works closely with Employment Coaches and MFIP staff to support participant needs and ensure services are provided in accordance with Hennepin County requirements, MFIP regulations, and CLUES policies and procedures.ESSENTIAL DUTIES AND RESPONSIBILITIESEffective Participant Support & Program AssistanceProvide administrative support to Employment Coaches who work with the MFIP program such as data entry, printing and copying, mailing and emailing, filing, note taking, and record keeping utilizing Workforce One (and other data platforms).Support MFIP walk-in days by assisting participants with filling out forms, manage traffic flow, and providing support to Employment Coaches.Provide OV orientation to participants using our PowerPoint presentation platform in all languages, utilizing translation or interpretation services when the participant’s preferred language differs from the staff member’s language.Collaborate with Employment Coaches to provide participants with transportation assistance, such as gas cards and bus passes, to help address transportation barriers and support their participation in employment and program activities.Maintain accurate records and track all required forms and documentation associated with these support services. Enter and maintain all required service data and documentation in WF1 in a timely and accurate manner.Provide participants with all required intake forms and ensure that they understand which forms they need to complete and sign to enroll in the MFIP program.Work closely with Employment Coaches to facilitate program orientation and workshops.Assist walk-in MFIP participants, when needed and appropriate.Work with Job Developer to develop employment opportunities, job internships, job shadowing opportunities, and other job experiences for program participants as well as develop and maintain relationships with employers.Facilitate workshops designed to equip participants with job search tools that lead to successful job placement (including facilitating in client’s language for bilingual Employment Coaches).Assess and implement changes that directly affect a participant's ability to obtain and maintain stable employment.Documentation, Data Entry, and ReportingDocument participant’s activities and progress achieved by using Workforce One and case notes. (duplicate)Case note any participant contact within 24 hours of event.Collect and maintain all necessary participant data and documentation in accordance with program requirements.Maintain participant confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations, and ethical standards.Provide accurate and timely reports as required; follow-up to ensure the achievement of assigned program outcomes.Promote integration of services within CLUES. Services may include, but are not limited to: Education, Income Supports, Financial Empowerment, Mental Health, Chemical Health, Community Health, and Family Services.Regularly update supervisor and management on program statistics, as directed.Other Job DutiesPromote the mission, operating values, and services of CLUES within the community.Provide organization-wide support and carry out other responsibilities as assigned by supervisor.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change, or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SUPERVISORY RELATIONSHIPSThis position has no direct supervisory responsibilities.Education, Experience, and Key AbilitiesHigh school diploma or equivalent required. Customer service experience required, with strong communication, interpersonal, and organizational skills. Experience working with diverse populationsAt least 1 year of case management experience required.Bilingual in English and Spanish, Somali, Russian, or Dari preferred.Global Career Development Facilitator (GCDF) certified a plus.Experience working with culturally and linguistically diverse individuals in a service-oriented environment required.Demonstrated success in independently taking on tasks and working as a self-starter.Excellent analytical, organizational and time management skills.Demonstrated accuracy with details.Demonstrated commitment to high standards of quality.Demonstrated ability to work collaboratively with peers.Excellent written, verbal and interpersonal communication skills.Ability to exercise a high level of tact and discretion in both internal and external interactions.Ability to work effectively in a complex organization and fast-paced environment.Ability to apply strategic and creative thinking, while being persistent, motivated, and energetic.Genuine commitment to the mission, values, and work of CLUES with ability to articulate the mission persuasively to diverse audiences.Language SkillsEffective communication in English, both verbally and in writing, required.Bilingual in English and Spanish, Somali, Russian, or Dari preferred.Ability to read, analyze, and interpret written materials, maintain accurate documentation, and respond appropriately to questions and requests.Transportation – Preferred/OptionalAccess to reliable transportation is preferred but not required. For employee to complete driving or transportation duties on behalf of CLUES, the employee must have a reliable motor vehicle, a valid driver’s license, proof of automobile insurance, and a satisfactory driving record. Employees who drive on behalf of CLUES must comply with the CLUES Automobile and Transportation Policy and complete any required annual driving record and compliance checks.Reasoning AbilityAbility to solve practical problems and interpret instructions in various forms.Computer SkillsProficient in Microsoft Office (Word, Excel, PowerPoint) and other common software (e.g., database, reporting, client management systems, etc.).Experience working with Workforce One, MAXIS, ECF, and MEC2 computer systems preferred.Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.WORKING CONDITIONSBackground checkMust pass a criminal background check and driving record check (if completing driving/transportation duties). As a condition of continued employment, staff person may be required to submit to periodic re-verification of these, and additional background checks.