Program Support Specialist II

Town of Rolesville; Rolesville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Town of Rolesville in North Carolina is seeking a Program Support Specialist II to assist in planning, coordination, and delivery of recreational programs and events, including athletics, special events, cultural programs, summer camps, and facility rentals. The role requires a High School diploma or GED, 1–2 years in recreation or customer service, and the ability to work evenings, weekends, and holidays.

Strong organizational and communication skills and the ability to work independently are

Qualifications

• High School diploma or GED is required; some college coursework in recreation or related field preferred.
• Minimum 1–2 years of experience in recreation, event support, customer service, or similar field.
• Ability to work evenings, weekends, and holidays based on program needs.
• Strong communication and interpersonal skills; ability to work independently.
• Basic computer skills including Microsoft Office; experience with recreation software is a plus.

Responsibilities

• Assist Program Coordinators with organizing and operating athletic leagues, special events, cultural programs, and camps.
• Serve as a lead on-site staff for smaller events or programs.
• Perform participant check-ins, assist with registration, and maintain accurate records.
• Provide excellent customer service, answer questions, and resolve minor issues from participants and the public.
• Set up and break down equipment, materials, and facilities for programs and events.
• Ensure safety protocols are followed during activities.
• Provide guidance and support to Program Support Specialist I staff and volunteers as needed.
• Assist in the preparation and distribution of promotional materials (flyers, social media content, etc.).
• Complete reports, attendance logs, and incident documentation as required.

Skills

Customer service

Organizational skills

Communication skills

Independent worker

Teamwork

Basic computer skills

Education

High School diploma or GED

Some college coursework in Recreation/Sports Management

Tools

Microsoft Office

Recreation software

Job description

The Program Support Specialist II assists in the planning, coordination, and delivery of recreational programs and events. This position provides moderate-level support for athletics, special events, cultural programs, summer camps, and facility rentals. The Specialist II role requires prior experience in recreation or customer service, strong organizational skills, and the ability to work independently with minimal supervision.

• Assist Program Coordinators with organizing and operating athletic leagues, special events, cultural programs, and camps.
• Serve as a lead on-site staff for smaller events or programs.
• Perform participant check-ins, assist with registration, and maintain accurate records.
• Provide excellent customer service, answer questions, and resolve minor issues from participants and the public.
• Set up and break down equipment, materials, and facilities for programs and events.
• Ensure safety protocols are followed during activities.
• Provide guidance and support to Program Support Specialist I staff and volunteers as needed.
• Assist in the preparation and distribution of promotional materials (flyers, social media content, etc.).
• Complete reports, attendance logs, and incident documentation as required.

• High School diploma or GED required; some college coursework in Recreation, Sports Management, or related field preferred.
• Minimum 1-2 years of experience in recreation, event support, customer service, or similar field.
• Ability to work evenings, weekends, and holidays based on program needs.
• Strong communication and interpersonal skills.
• Ability to work independently and exercise good judgment.
• Basic computer skills, including experience with recreation software or Microsoft Office preferred.

Physical Requirements:

• Must be able to lift up to 25 lbs.
• Ability to stand for extended periods and work in various indoor and outdoor conditions.