Program Support Specialist

THOR Solutions; Escondido (CA); Hybrid; USD 51,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) with match

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Benefits

Life Insurance

Disability Insurance

Tuition Reimbursement

Employee Referral Program

Job summary

THOR Solutions, LLC in San Diego, CA, is seeking a Program Support Specialist to provide administrative and operational support for NIWC Pacific. The role emphasizes IT systems administration, asset management, licensing, access control, and cyber compliance, with focus on Microsoft 365, Power Platform, SharePoint, and data reporting.

You will collaborate with cybersecurity and engineering teams, develop executive dashboards, support end-user training, and help modernize processes through

Qualifications

• Bachelor's degree in Business, IT, Data Analytics, Engineering, or related field (or equivalent experience).
• 10+ years of relevant experience with Microsoft Suite/Power Platform and dashboards.
• Strong written/verbal communication and ability to manage multiple tasks.

Responsibilities

• Lead IT modernization, digital transformation, and process-improvement initiatives.
• Develop and implement Power Apps, Power Automate workflows, SharePoint solutions, and Power BI dashboards.
• Coordinate software management, licenses, training, and end-user support.
• Develop executive dashboards and reports for performance metrics.

Skills

Power BI

Power Apps

Power Automate

SharePoint

Microsoft Excel

Communication

Cybersecurity

Education

Bachelor's degree in Business, IT, Data Analytics, Engineering, or related field

Tools

Microsoft 365

Teams

Power Platform

Job description

THOR Solutions is seeking a Program Support Specialist to provide administrative and operational support to programs supporting Naval Information Warfare Center Pacific, located in San Diego, CA. This role focuses on providing IT systems administration and program support for NIWC Pacific, including management of NMCI and RDT&E assets, user accounts, software licenses, and access permissions. Coordinate equipment deployment, troubleshooting, inventory accountability, and cybersecurity compliance while supporting Microsoft 365, process automation, data reporting, and other digital modernization initiatives.

Typical responsibilities include:

• Lead IT modernization, digital transformation, and process-improvement initiatives.
• Manage the development and implementation of Microsoft Power Apps, Power Automate workflows, SharePoint solutions, and Power BI dashboards.
• Coordinate software management and license needs along with system implementation, and end-user training.
• Support knowledge-management systems, document repositories, and command-level reporting tools.
• Develop executive dashboards and reports for workforce, financial, operational, and program performance.
• Support Microsoft 365, Teams, OneDrive, mobile-device, and Flank Speed adoption efforts.
• Collaborate with cybersecurity, engineering, and system-administration personnel to ensure solutions meet Department of Defense requirements.
• Provide systems administration support for NMCI and Research, Development, Test and Evaluation (RDT&E) environments.
• Coordinate NMCI seat services, computer deployments, hardware refreshes, device replacements, and troubleshooting.
• Maintain accountability for NMCI and RDT&E computers, mobile devices, peripherals, and other IT assets.
• Conduct asset inventories, reconcile discrepancies, update custody records, and support equipment transfers and disposal.

Work Location

Hybrid/local remote. A minimum of one full onsite day every week is required, as well as periodic in-person meeting attendance (e.g., all hands meetings, special events, etc.). Onsite days are based at NIWC PAC Point Loma in San Diego, CA. Additional onsite days, up to and including fully onsite, may be required at the request of the government customer.

Work Schedule

This position follows the California Alternate Work Week Schedule: Monday - Thursday are 9-hour days, Fridays are alternating 8- or 0-hour days, for a total of 80-hours for every two weeks. Workday starts at 7:15am PST Mon-Thu and on working Fridays.

Typical Physical Activity:

Primarily desk/computer work in an office environment. May involve: repetitive motion.

Typical Pay Range:

The anticipated pay for this position in the identified location(s) is $37/hour-$43.14/hour. Actual compensation offered will be based upon individual factors including education, qualifications, and experience.

Existing SECRET Security Clearance Required:

This position requires an existing active or interim Secret security clearance prior to hire. Only U.S. citizens are eligible for a security clearance; therefore, only current U.S. citizens will be considered for this position. An otherwise strongly qualified candidate with highly relevant experience but no current security clearance may be considered.

RequiredKnowledge,Skills,and Abilities:

• Bachelor's degree in Business, IT, Data Analytics, Engineering, or related field (or equivalent experience).
• In lieu of an appropriate bachelor's degree, other combinations of sufficiently relevant qualifications may be considered, including additional years of highly applicable experience, other degrees/professional training, military training, and/or professional certifications.
• At least ten (10) years of recent, relevant professional experience with a focus in:
  • Experience with Microsoft Suite / Power Platform (Power BI, Power Apps, Power Automate) - Familiarity with data analytics, dashboards, and visualization tools.
  • Strong proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
  • Working knowledge of Microsoft automation tools.
  • Experience with SharePoint and collaboration tools.
• Ability to manage multiple tasks and support fast-paced operational environments.
• Excellent written and verbal communication skills.

Additional Preferred Knowledge, Skills, and Abilities:

• Experience supporting DoD, Navy, or NAVWAR environments.
• Exposure to Agile, project management, or systems engineering processes.
• Exposure to IT Asset Management

Benefit Offerings:

Along with competitive pay, THOR offers a comprehensive benefits package including:

• Paid Time Off (accrued)
• Paid Holidays
• 401(k) with employer match and traditional/Roth options
• Medical Insurance (3 plan options) + TRICARE Supplemental Coverage
• Dental Insurance (2 plan options)
• Vision Insurance Plan
• Healthcare and Dependent Care Flexible Spending Accounts
• Commuter/Transit Benefits
• Basic Life/AD&D, Short-Term and Long-Term Disability Insurance
• Supplemental Life Insurance
• Pet Benefits
• Legal Resources
• ID Theft Benefits
• Employee Assistant Plan and Work-Life Program
• Voluntary Leave Transfer Program
• Tuition Reimbursement Program
• Employee Referral Program

Please be aware that many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens.

Founded in 2009, THOR Solutions, LLC (THOR) is a rapidly growing Center for Veteran's Excellence (CVE) verified Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security, federal civilian agencies and commercial maritime industry, worldwide. THOR provides innovative and tailored expertise in multidisciplinary engineering, project and program management, business and financial management, technical support, integrated logistics support, training support, fleet support, corporate operations support, assessments and studies. THOR is privileged to deliver service solutions to the nation's most complex military, public sector and industry challenges.

THOR is proud to be an Equal Opportunity Employer, including veterans and individuals with disabilities. THOR considers all qualified applicants for employment without regard to legally protected characteristics. This policy applies to all terms and conditions of employment.

If you are an individual with a disability and would like to request a reasonable accommodation as part the employment selection process, please contact us at [e-mail] or [phone].