Program Support Specialist

Lynker; College Park (MD); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare and dental benefits

401(k) with company matching

ESOP - employee ownership

Paid holidays and PTO

Learning and development reimbursement

Job summary

Lynker seeks a Program Support Specialist to assist EMC operations in College Park, MD, coordinating projects, resources, and documentation. The role supports interactions with NOAA NCO and manages IT transitions, outages, and staff communications in a hybrid schedule.

You should bring strong organizational skills, attention to detail, initiative, and the ability to work with diverse scientific teams; a bachelor’s degree and 5+ years of relevant experience are preferred.

Qualifications

• Strong organizational, communication, and coordination skills.
• Detail-oriented and able to provide excellent customer service.
• Bachelor's degree from an accredited institution; 5+ years of relevant experience.
• Familiarity with research environments, HPC systems, and scientific documentation processes is preferred.

Responsibilities

• Assist management with coordination of projects, resources, tools, and communications across EMC.
• Provide support for interactions with NOAA NCO to resolve issues, communicate resource needs and constraints, and submit and monitor tickets related to resource management.
• Monitor and document system outages and maintenance activities, and communicate relevant information to management and stakeholders across EMC.
• Coordinate and track allocation of equipment and support property management activities.
• Support transitions of IT software and tools by coordinating with NCO.
• Review and proofread publications such as journal articles, office notes, and presentations; manage associated internal review processes.
• Provide logistical support for seminars, meetings, and related events.
• Support documentation of developed algorithms, tools, and codes in office notes, peer-reviewed publications, user guides.
• Other Duties as Assigned.

Skills

Organizational skills

Communication

Coordination

Detail-oriented

Initiative

Team collaboration

Customer service

HPC familiarity

Education

Bachelor's degree

Tools

HPC systems

Job description

Overview

Lynker is seeking a motivated and talented Program Support Specialist, to support our long-term contract at the Environmental Modeling Center (EMC), in coordinating and supporting a broad range of operational and research activities. This position requires strong organizational, communication, and coordination skills to ensure effective management of projects, resources, and documentation across EMC. The Program Support Specialist selected will work in a hybrid capacity, generally working 2 days per week in the office, in College Park, MD, and working the remaining days in the week from home.

Responsibilities

Duties of the Program Support Specialist will include the following:

• Assist management with coordination of projects, resources, tools, and communications across EMC.
• Provide support for interactions with the NOAA National Centers for Environmental Prediction Central Operations (NCO) to resolve issues, communicate resource needs and constraints, and submit and monitor tickets related to resource management.
• Monitor and document system outages and maintenance activities, and communicate relevant information to management and stakeholders across EMC.
• Coordinate and track allocation of equipment and support property management activities.
• Support transitions of IT software and tools by coordinating with NCO.
• Review and proofread publications such as journal articles, office notes, and presentations; manage associated internal review processes.
• Provide logistical support for seminars, meetings, and related events.
• Support documentation of developed algorithms, tools, and codes in office notes, peer-reviewed publications, user guides.
• Other Duties as Assigned.

Qualifications

The Ideal Program Support Specialist will meet the following Qualifications"

• Strong organizational, communication, and coordination skills.
• Detail-oriented, well-organized, and able to provide excellent customer service.
• Knowledge of computer systems, operating environments, and basic programming concepts to effectively interact with NCO staff, guide users to appropriate resources, and support troubleshooting.
• Must be someone who can take initiative.
• Ability to work effectively with diverse scientific and technical teams.
• Familiarity with research environments, high-performance computing systems, and scientific documentation processes is preferred.
• Bachelor's degree (B.S. or B.A.) from an accredited institution.
• 5+ years of relevant experience.

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities - creatively and effectively.

Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled professionals who embrace sound science and creative solutions. Lynker's benefits include the following:

• Comprehensive healthcare for the employee at no monthly cost
• Healthcare benefit covers medical, prescription drug, dental, and vision
• Personal Time Off (PTO) Policy plus paid holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) - we're all company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System to learn at your own pace
• Personalized career growth plans for every employee

Lynker is an E-Verify employer.

Lynker is an equal opportunity employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws.