Program Support Representative

Direct Staffing Inc; Orange (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay rate

Online continuing education

Employee discounts

And more!

Job summary

A leading staffing agency is seeking a Program Support Representative in Orange, CA. This role involves supporting network operations and managed care services. Responsibilities include data entry, customer follow-ups, and database management. Candidates must have a High School Diploma or equivalent and familiarity with Microsoft Word, Excel, and Access. The position offers competitive hourly pay, online education opportunities, and employee discounts.

Qualifications

• High School Diploma or G.E.D. equivalent with documentation required.
• Knowledge of Microsoft Word, Excel, and Access; or similar database programs.

Responsibilities

• Support daily operations of the Network and managed care/pharmacy services.
• Perform data entry and review materials from external customers.
• Timely follow-up with customers regarding inquiries via phone, email, or fax.
• Has awareness and understanding of program Help Desk roles, responses, and procedures.
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.

Skills

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Knowledge of Access or similar database programs

Education

High School Diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Job Description

Job Title: Program Support Representative
Location: Orange, CA
Duration: Possible Contract to Hire
Hours: 1st shift M-F

Must Have:

• High School Diploma or G.E.D. equivalent with documentation
• Knowledge of Microsoft Word, Excel and Access; or similar database programs and structures

Job Responsibilities Include:

• Performs duties and tasks related to the daily operations of the Network and provides support to the managed care/pharmacy services department, including primary telephone coverage, management of network database, and creation and distribution of network materials and communications.
• Performs basic computation, data entry, and review of materials submitted to program department by external customers.
• Performs routine follow up with customers regarding incoming questions from phone, email, or fax.
• Has awareness and understanding of program Help Desk roles, responses, and procedures.
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.

Qualifications

• High School Diploma or G.E.D. equivalent with documentation
• Knowledge of Microsoft Word, Excel and Access; or similar database programs and structures

Additional Information

By working with Kelly in this role, you would be eligible for:

• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• Several employee discounts
• And more!