Program Support Manager

CMC Energy Services; Pennsylvania; Hybrid; USD 71,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with company match

Professional development opportunities

Job summary

CMC Energy Services, Inc. seeks a Program Support Manager to oversee the operations of the Program Support function across multiple energy efficiency programs in Pennsylvania.

You will supervise invoicing, financial processing, and subcontractor data, mentor staff, ensure timely processing and contract compliance, and provide escalation support on building science questions. Join a team committed to delivering accurate program delivery, strong vendor management, and continuous process

Qualifications

• 7–10 years of strong managerial experience in residential energy efficiency programs or related field.
• Associate or bachelor’s degree in a related field.
• Experience with CRM tools, preferably Salesforce.
• Proficient with Microsoft Office Suite.
• Ability to obtain industry certifications (BPI, BSP) as needed.

Responsibilities

• Lead the Program Support function's administrative processes across all programs, ensuring teams execute strategies to meet client goals.
• Oversee processing of expenses, invoices, and data; ensure timeliness and accuracy.
• Coach and mentor direct reports; manage performance evaluations and development.
• Oversee subcontractor/technician data; ensure work is completed timely and per program requirements.
• Provide escalation support for building-science and program-eligibility questions.
• Maintain and update SOPs and transition plans when programs or requirements change.
• Identify opportunities to standardize processes and lead automation projects for efficiency.
• Collaborate with Program Delivery and Management to align workload and priorities.

Skills

Strong managerial experience

Salesforce

Microsoft Office Suite

Education

Associate or Bachelor’s degree

Tools

Salesforce

Microsoft Office Suite

Job description

Job Description: JOB SUMMARY

The Program Support Manager oversees and directs the operations of the Program Support function across multiple energy efficiency programs, ensuring efficient, accurate, and contractually compliant program delivery. This role provides functional oversight across both invoicing/financial processing and subcontractor management workstreams, either directly or through Program Support Supervisors and Leads, and requires a high level of technical knowledge in residential energy savings measures and energy-saving techniques. The Program Support Manager also serves as an escalation point for technical, building-science, and program-eligibility questions that exceed the expertise of Program Support staff.

ESSENTIAL DUTIES & RESPONSIBLITIES

In collaboration with Program Management, lead the Program Support function's administrative processes and procedures across all assigned programs, ensuring Supervisors, Leads, and Specialists execute strategies that meet or exceed client goals. Ensure that the program support teams are providing the appropriate level of assistance to process, verify, generate and reconcile expenses, work orders, invoices, and technician and contractor data. Responsible for the timeliness of processing, accuracy and completeness of all data support tasks. Manage, coach and mentor direct reports to ensure staff is performing effectively and at their highest potential to achieve program and company organizational goals. This includes interviewing, planning, assigning, completing performance evaluations, coaching, and directing work. Oversee the program support team(s) to ensure that the review, tracking and completion of assigned work — including reporting and invoicing — is executed in alignment with program and contractual requirements, with particular attention to timeliness. Oversee the management of in-house and subcontracted technicians to ensure implementation of assigned work is being executed within the specified timeframe as defined by program management. As needed, provide technical review and escalation support for building-science and program-eligibility questions that exceed the expertise of Program Support Supervisors, Leads, and Specialists. Maintain and continually update Program Support process documentation (SOPs, workflow guides) and ensure a documented transition plan is created whenever a program, system of record, or utility requirement changes. Identify opportunities to standardize Program Support processes across programs and utilities, while preserving the utility-specific requirements that cannot be centralized. Identify opportunities and lead projects to automate and prioritize technology projects to gain efficiencies and increase effectiveness. Where Program Support staff also contribute to program delivery activities, partner with Program Delivery leadership to clarify role boundaries and ensure workload and priorities are clearly assigned. Collaborate with program management, Field Operations Supervisors and program support supervisory team(s) to foster continual development of processes and procedures to ensure successful operations. Assist program management with the tracking and reporting of program performance against CMC and client goals as it relates to financial performance, energy savings, quality assurance, and customer service targets. Compile and oversee the scheduling and production KPIs for assessment, quality assurance, and/or in-house field operations in accordance with program and contractual requirements. Collaborate with internal business units and/or external clients to assist program management in the successful implementation of program deliverables. Assist program management with customer service issues to ensure escalations are handled properly, resolved promptly, and are documented in accordance with company and client guidelines. Perform other duties as assigned.

REQUIREMENTS & QUALIFICATIONS

7-10 years of strong managerial experience required, ideally in residential energy efficiency programs or a related field with comparable operational demands (e.g., construction, pest control, home services, field operations), or equivalent experience. Associate or bachelor’s degree in a related field, or equivalent experience, required. Ability to obtain industry related certification (BPI, BSP) depending on programmatic needs. Proven experience working in CRM tool, preferably Salesforce. Proficient with Microsoft Office Suite. Demonstrated ability to supervise, analyze, manage time, set priorities, make decisions, manage conflict, resolve disputes, and work constructively as part of a team. Strong management skills to lead, direct, coach and mentor a team. Strong communication, both verbal and written, and relationship-building skills. Ability to handle confidential information with the highest level of integrity and ethics. Strong attention to detail while maintaining accurate documentation. Ability to manage multiple priorities in a fast-paced environment and adapt to change when needed while still meeting program objectives. Ability to travel to company offices as required. Perform the essential functions and physical demands of the position with or without accommodation. Proficient with Microsoft Office Suite.

Pay Range: $71,300.00 - $106,880.00

Benefits: A full suite of medical, dental, and vision benefits, company-paid and supplemental insurance options, 401k with a company-match, professional development and opportunities for internal advancement is available to all full-time employees.

CMC Energy Services, Inc. provides equal employment opportunities to all qualified individuals without regard to race, color, religion, national origin, age, sex, marital status, sexual orientation or non-disqualifying physical or mental handicap or disability, or any other protected status under applicable law.

CMC Energy Services, Inc. provides equal employment opportunities to all qualified individuals without regard to race, color, religion, national origin, age, sex, marital status, sexual orientation or non-disqualifying physical or mental handicap or disability, or any other protected status under applicable law.

Welcome to CMC Careers! CMC Energy is a woman-owned business founded on the belief that empowering communities through energy efficiency and clean energy will create a more comfortable, affordable and equitable future for all.