Program Support Assistant (OA)

Veterans Health Administration; Shreveport (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Veterans Health Administration in Shreveport, LA, seeks a liaison to support the Chief of Medical Service and Medical Service management on clinic access and utilization. You will monitor scheduling trends and prepare reports and correspondence for SAIL data analyses and access metrics.

The role requires time-in-grade eligibility and specialized experience in clerical or customer support, plus typing at least 40 words per minute. Sedentary work with occasional lifting may be required.

Qualifications

• One year of specialized experience equivalent to at least GS-06 in the Federal service.
• Time-In-Grade requirements apply to current Federal employees.
• Typing speed 40 words per minute.
• Physical requirements: primarily sedentary work with periods of standing, walking, and lifting small items as needed.

Responsibilities

• Act as a liaison between the Chief of Medical Service, Medical Service management staff, Group Practice Manager (GPM) and Business Office Management regarding clinical access and clinic utilization.
• Monitor trends in scheduling and assist with clinic access, capacity planning, and preparation of reports and correspondence for SAIL data analyses and access metrics.

Skills

Typing 40 wpm

Job description

The position will act as a liaison between the Chief of Medical Service, Medical Service management staff, Group Practice Manager (GPM) and Business Office Management as it relates to clinical access and clinic utilization. This position will monitor trends in scheduling and will assist with clinic access, capacity, preparation of reports and correspondence for deep dives into Strategic Analytics for Improvement and Learning (SAIL) data and access data.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing clerical, technical or customer support; communicating information consistent with established policies and procedures to customers; receiving and referring phone calls; using computer programs to prepare documents and; understanding and utilizing medical terminology to complete various documents, letters and forms used to create presentations, reports, spreadsheets and other documentation.

Typing: Applicants for this position must show possession of the following skill: 40 words per minute typing speed. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Physical Requirements: The work is primarily sedentary but includes periods of standing, walking, and sitting. Prolonged periods at work processing and computers are necessary. Bending, lifting, small office and audio-visual equipment and carrying it to adjacent locations are necessary.