Program Supervisor- Project-Based

Brilliant Corners; Wilmington (DE); On-site; USD 70,000; Full time

Job summary

A leading organization in Wilmington seeks a Program Supervisor for their Permanent Supportive Housing program. This role involves supervising case managers, providing clinical support, and ensuring high-quality client services. Ideal candidates will have experience in mental health or intensive case management, with a focus on supporting vulnerable populations. Join a passionate team dedicated to making a meaningful impact in the community.

Benefits

Health Care Plan (Medical, Dental, & Vision)

Retirement Plan (With 5% Match)

Life Insurance (Basic, Voluntary and AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long-Term Disability

Training & Development

Qualifications

• At least 3 years of experience in mental health or case management.
• Supervisory experience preferred in social services.

Responsibilities

• Supervise and support Case Managers and Resident Services Coordinators.
• Conduct assessments and develop individualized care plans.
• Provide crisis intervention and participate in case conferences.

Skills

Interpersonal Skills

Communication

Flexibility

Critical Thinking

Education

Master's degree in Social Work

Tools

Microsoft Office

Job description

Onsite Location: Wilmington and Harbor City

Salary: $70,000

ORGANIZATION OVERVIEW

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we’re seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

PROGRAM SUMMARY

The Permanent Supportive Housing (PSH) - Project Based program is funded by the Los Angeles County Department of Health Services (DHS), Housing For Health program and serves individuals experiencing homelessness who have a chronic medical/mental impairment, illness or physical disability. The goal is to transition individuals out of homelessness and into permanent housing to obtain stability in all areas of their lives. Services take place within residential communities for individuals who are experiencing homelessness and eligible for on-site PSH services at a Project Based Voucher community.

POSITION SUMMARY

The Program Supervisor will directly supervise and provide clinical support for (5) PSH Case Managers and offer monitoring support to (2) Resident Services Coordinators. The Program Supervisor will cultivate the talent of the team to provide high quality support to clients and partners and employ a “whatever it takes” approach to services. The Program Supervisor may also carry a caseload of 1-10 clients dependent on program need.

POSITION RESPONSIBILITIES

• Supervise (5) Case Managers, which includes weekly or bi-weekly supervision meetings as well as ongoing clinical support and guidance.
• Provide support to site based Resident Services Coordinator.
• Provide crisis intervention as needed and participate in an on-call rotation with other supervisors.
• Periodically travel between site-based projects in region.
• Process and accept referrals from DHS and other HFH partners.
• Conduct assessments to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement, in collaboration with clients, individualized case management care plans that identify short and long-term goals.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention efforts.
• Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
• Meet with clients frequently and regularly, both in the home, community, and office.
• Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, to strategically address clients’ needs.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with all HFH partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities (such as local Housing Authority, Los Angeles Homeless Services Authority) and onsite property management to ensure that clients have access to comprehensive services.
• Maintain updated and accurate client files and documentation.
• Offer feedback to supervisees on documentation quality to meet service delivery requirements.
• Participate in staff meetings, supervisor meetings, and other agency events as requested.

Core Competencies

• Motivating Others:Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of
• Planning:Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Managing Diversity:Manages all kinds and classes of people equitably; deals with effectively with all races, nationalities, cultures, disabilities, ages and sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

Organizational Values

• Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community:Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity:Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

PROFESSIONAL EXPERIENCE

• At least 3 years of experience providing either direct services in a mental health setting or intensive case management services to vulnerable populations, required.
• Experience working with individuals who have experienced homelessness, preferred.
• Some supervisory or leadership experience strongly preferred, ideally in the social services field.
• Master’s degree in Social Work, Marriage and Family Therapy or related clinical field preferred, but not required.
• Experience providing crisis intervention, suicide assessment and prevention.
• Knowledge of relevant evidence-based practices, including Cognitive Behavioral Therapy, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

KNOWLEDGE, SKILLS, AND ABILITY

• Strong interpersonal and client engagement skills.
• Excellent verbal and written communication skills.
• Flexibility regarding scheduling and prioritizing of tasks.
• Willingness to travel and spend significant time in the field.
• Basic computer knowledge; proficiency in Microsoft Office (Word, Outlook and Excel)
• Ability to work independently and utilize critical thinking skills in decision-making situations.
• Good organizational and record-keeping skills.
• Possession of a valid, clean California driver’s license and a personal insured vehicle are required.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

This position is being offered at $70,000 per year

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.

Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms / employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms / employment agencies / third-party recruiters to any employee at Brilliant Corners via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event a candidate is hired by Brilliant Corners as a result of the unsolicited referral or through other means.

• Health Care Plan (Medical, Dental, & Vision)

• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development