Program Supervisor - HFW - Lynwood

Counseling and Research Associates, Inc.; Lynwood (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Counseling and Research Associates, Inc. is seeking a Program Supervisor to lead the Full Service Partnership (FSP) program.

This non-clinical supervisory role focuses on administration, operations, and staff development to deliver intensive, community-based services for children, youth, and families. The role emphasizes fidelity to High Fidelity Wraparound and family-driven practices, ensuring program performance, engagement, and compliance with regulations.

Qualifications

• Supervisory leadership and staff development experience preferred.
• Strong program management and operational oversight skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Provides day-to-day administrative, operational, and programmatic leadership for FSP staff.
• Monitors census, staffing, caseload distribution, service utilization, and engagement.
• Ensures staff training, fidelity to High Fidelity Wraparound (HFW) principles, and family-driven practices.
• Oversees enrollment, transfer, and transition processes with clinical staff as needed.
• Coordinates with clinical and community partners to ensure timely service delivery.

Education

Bachelor's or master's degree in Human Services, Social Work, Psychology, Child Development, Public Administration, or related field

Job description

The Program Supervisor - Full Service Partnership provides day-to-day administrative, operational, and programmatic supervision of assigned Full Service Partnership (FSP) staff and supports the delivery of intensive, community-based services to children, youth, and families. Under the direction of the Program Manager, the Program Supervisor oversees staff performance and development, program operations, census and caseloads, service delivery, outreach and engagement, documentation and data, quality improvement, and contractual compliance. High Fidelity Wraparound (HFW) is the evidence-based practice utilized within the FSP program, and the Program Supervisor supports staff implementation of HFW principles, phases, fidelity expectations, and family-driven practices.

This is a non-clinical supervisory position. The Program Supervisor does not provide clinical supervision or independently perform functions requiring clinical licensure.

Essential Duties and Responsibilities:

1. PROGRAM LEADERSHIP AND PERFORMANCE: Provides day-to-day administrative, operational, and programmatic leadership for assigned FSP staff. Monitors census, staffing, caseload distribution, service utilization, access, engagement, productivity, workflow, and overall program performance. Identifies barriers and works with the Program Manager to implement staffing, workflow, and corrective-action strategies while maintaining high-quality, family-centered services.
2. SUPERVISION AND ACCOUNTABILITY: Provides individual and group administrative supervision, coaching, consultation, and performance feedback to assigned staff. Monitors attendance, workload, timeliness, productivity, engagement, documentation, outcome requirements, teamwork, and adherence to program expectations. Supports staff in resolving workflow barriers, team conflict, system barriers, and stalled progress.
3. STAFF DEVELOPMENT AND RETENTION: Participates in recruitment, interviewing, hiring recommendations, onboarding, orientation, and ongoing staff development. Ensures assigned staff complete required agency, FSP, and HFW training within established timeframes. Coordinates with the Fidelity Coach and licensed clinical staff to reinforce skills in facilitation, family engagement, natural supports, conflict resolution, culturally responsive practice, post-crisis follow-through, and team planning. Promotes a positive work environment that supports accountability, professional growth, morale, and retention.
4. TIMELY ENGAGEMENT AND OUTREACH: Monitors compliance with FSP-HFW outreach and engagement requirements, including timely response to referrals, persistent engagement, face-to-face outreach expectations, warm handoffs, and required tracking. Ensures barriers are identified early and that staff use alternate and culturally responsive engagement strategies when families are difficult to reach.
5. TEAM MEETINGS AND CFT OVERSIGHT: Facilitates or ensures weekly FSP-HFW team meetings to review service coordination, engagement, barriers, transitions, action items, and team responsibilities. Participates in formal Child and Family Team (CFT) meetings as appropriate to observe staff practice, reinforce HFW fidelity, support collaboration, and provide programmatic guidance. Ensures meetings reflect shared ownership, follow-through, and family/youth voice and choice.
6. SERVICE COORDINATION AND SYSTEM PARTNERSHIPS: Ensures staff coordinate timely, individualized, community-based services and supports with youth, families/caregivers, natural supports, schools, child welfare, Probation, courts, healthcare providers, Tribes when applicable, and community organizations. Monitors follow-through on Plan of Care strategies, referrals, resource connections, and transition activities while ensuring staff function within their scope of practice.
7. ENROLLMENT, TRANSFER, TRANSITION, AND DISENROLLMENT: Oversees the administrative and programmatic aspects of referral, enrollment, transfer, transition, and disenrollment. Ensures required documentation, approvals, warm handoffs, continued services during transfer, and timely follow-up and outcome entries. Clinical eligibility and level-of-care determinations remain the responsibility of appropriately qualified clinical staff.
8. CLINICAL COLLABORATION: Works with the FSP-HFW Licensed Clinician and other clinical staff to ensure timely consultation when assessment, diagnosis, medical necessity, risk evaluation, crisis intervention, LPS-related decision-making, or other clinical judgment is required. Ensures staff promptly communicate clinical concerns and follow recommendations from appropriately qualified clinicians.
9. HFW FIDELITY, FAMILY VOICE, AND CULTURAL RESPONSIVENESS: Supports implementation of High Fidelity Wraparound as the evidence-based practice within FSP. Ensures staff apply HFW principles, the Four Phases, family voice and choice, strengths- and needs-based planning, natural and community supports, cultural and linguistic responsiveness, persistence, team-based planning, outcomes-based practice, and transition planning. Supports meaningful inclusion of Tribal partners and applicable ICWA requirements.
10. QUALITY ASSURANCE AND QUALITY IMPROVEMENT: Supports CQI, fidelity monitoring, audits, corrective actions, technical assistance, and required learning communities. Monitors the completeness, accuracy, and timeliness of program documentation and data, including service utilization, outreach and engagement tracking, outcome measures, staffing information, critical incident follow-up, and performance metrics. Uses data and feedback with the Program Manager, Quality Improvement, Fidelity Coach, and other departments to strengthen staff performance and program implementation.
11. COMPLIANCE: Ensures assigned staff follow agency policies and procedures, FSP-HFW requirements, LACDMH standards, Medi-Cal requirements, contractual obligations, documentation timelines, training requirements, and applicable federal, state, and county regulations. Ensures staff function within their professional scope and promptly escalates compliance concerns.
12. PERFORMANCE MANAGEMENT AND EMPLOYEE RELATIONS: Completes employee evaluations, provides routine coaching and performance feedback, and supports performance improvement and corrective-action processes in collaboration with the Program Manager and Human Resources. Addresses performance concerns fairly, respectfully, and timely, while promoting teamwork, accountability, conflict resolution, and employee development.
13. COMMUNICATION AND REPRESENTATION: Promotes clear and timely communication among FSP-HFW staff, program leadership, clinical staff, Quality Improvement, Centralized Intake, Medical Services, and external partners. Communicates program expectations, operational changes, and policy updates and represents the program professionally in internal and external meetings as assigned.
14. CRISIS, AFTER-HOURS, AND SAFETY COORDINATION: Ensures staff understand and follow program crisis-response, high-risk, and after-hours procedures and know how to access licensed clinical consultation and emergency support. Supports operational coordination during urgent situations and promptly escalates clinical and safety concerns. If the individual holds an active registration with the California Board of Behavioral Sciences (BBS), they will participate in the FSP after-hours on-call schedule as assigned, consistent with their professional scope, registration status, required clinical supervision, agency policy, and LACDMH requirements.
15. SAFETY RESPONSIBILITIES: Ensures a hazard-free workplace, enforces Company safety requirements and OSHA regulations, supports employee workers' compensation investigations, and fosters a proactive safety culture. Ensures employees follow established safety protocols and promptly report injuries, illnesses, hazards, or unsafe conditions. All employee-related injuries or illnesses must be reported immediately to HR, and Nurse First Response (NFR) should be notified for assessment at [phone], available 24/7/365.
16. PROGRAM DEVELOPMENT AND OTHER DUTIES: Participates in program development, operational improvements, implementation of HFW practices, and agency initiatives. Recommends improvements to service delivery, family engagement, fidelity, staff effectiveness, program sustainability, and operational efficiency. Performs other duties as assigned by the Program Manager, Director, or executive leadership.

Position Requirements

• Bachelor's or master's degree in Human Services, Social Work, Psychology, Child Development, Public Administration, or a related field, or an equivalent combination of education and relevant experience consistent with FSP-HFW requirements.
• Valid California Driver's License, proof of automobile insurance, good driving record, and ability to travel to fulfill the duties of the position.
• If the incumbent holds an active California Board of Behavioral Sciences (BBS) registration as an ASW, AMFT, or APCC, participation in the FSP after-hours on-call schedule is required as assigned and limited to activities permitted within the individual's scope and required clinical supervision. BBS registration does not independently confer LPS authority.
• Minimum of four (4) years of behavioral health, child welfare, Wraparound, intensive community-based, or related human services experience preferred, including demonstrated supervisory, lead, or leadership experience.
• Prior experience in Wraparound or High Fidelity Wraparound strongly preferred.
• Working knowledge of California High Fidelity Wraparound Standards, the Four Phases, Ten Principles, Child and Family Team practice, family voice and choice, natural supports, and fidelity expectations.
• Familiarity with LACDMH, Medi-Cal, Specialty Mental Health Services, FSP-HFW requirements, documentation standards, quality improvement, and outcome reporting preferred.

Work Environment

The work environment is primarily an office, clinical, and remote or hybrid setting and may include community-based locations when required by operational needs. Work schedules and in-office attendance are based on agency policy, department requirements, and operational needs. This is a hybrid position requiring in-office attendance a minimum of three (3) days per week, with the ability to work remotely up to two (2) days per week based on operational needs and approval from executive leadership.