Clinical Supervisor - Rancho Cucamonga

Counseling and Research Associates, Inc.; Rancho Cucamonga (CA); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Counseling and Research Associates, Inc. seeks a Clinical Supervisor to provide day-to-day clinical oversight and supervision for behavioral health teams in California.

The role focuses on leadership, staff development, documentation quality, and compliance with Medi-Cal and county standards. The ideal candidate will have a Master's in a related field, CA licensure, and at least four years of clinical experience with two years in supervision.

Qualifications

• Master's degree in social work, marriage and family therapy, psychology, or related field.
• Valid California license (LCSW/LMFT/Clinical Psychologist or equivalent).
• Valid California Driver's License and ability to travel as needed.
• Minimum four years of full-time clinical experience in behavioral health.
• Two years of supervisory or clinical leadership experience preferred.
• Knowledge of LACDMH/Medi-Cal requirements and quality improvement processes.

Responsibilities

• Provide clinical leadership and oversight for assigned programs and staff.
• Supervise staff and monitor performance, caseloads, and documentation quality.
• Ensure timely, required services and appropriate level of care based on medical necessity.
• Collaborate with Centralized Intake to review referrals and placement.
• Lead weekly multidisciplinary team meetings and coordinate care planning.
• Promote QA/QI initiatives and ensure regulatory compliance across programs.

Skills

Supervisory experience

Clinical leadership

Regulatory knowledge

Documentation quality

Education

Master’s Degree in Social Work or related field

Tools

IP-CANS

EHR systems

Job description

The Clinical Supervisor provides day-to-day clinical oversight and administrative and clinical
supervision to assigned program staff, ensuring the delivery of high-quality, client-centered behavioral
health services.
The Clinical Supervisor is the primary clinical leader for assigned teams and is accountable for staff
development, documentation quality, service delivery, outcome measures, multidisciplinary coordination,
and regulatory compliance.

Essential Duties and Responsibilities:

• 1. CLINICAL LEADERSHIP: Provides clinical leadership and oversight for assigned programs and staff.
  Provides clinical leadership and consultation to staff to promote sound clinical judgement, accurate
  assessment and diagnosis, effective treatment planning, and the delivery of high-quality behavioral
  health services. Guides staff in risk assessment, crisis intervention, complex case consultation, and
  appropriate service delivery.
• 2. SUPERVISION AND ACCOUNTABILITY: Provides individual and group clinical and administrative
  supervision, coaching, and consultation to assigned staff. Monitors staff performance, caseloads,
  productivity, client engagement, documentation, outcome measures, and adherence to program
  expectations. Reviews and approves clinical documentation and provides timely feedback to strengthen
  clinical practice and compliance. Ensures staff receive timely supervision, required licensure
  support, performance feedback, and professional development.
• 3. CLIENT CARE, SERVICE DELIVERY, AND LEVEL OF CARE: Ensures clients receive timely services
  at the appropriate type, intensity, frequency, and duration based on medical necessity, clinical need,
  and program requirements. Tracks service delivery, engagement, treatment progress, and movement
  across levels of care. Provides clinical direction regarding level-of-care determinations, treatment
  planning, discharge readiness, and transitions between programs or services. Provides direct clinical
  intervention, crisis support, or consultation when operationally necessary.
• 4. CENTRALIZED INTAKE FOLLOW-THROUGH: Collaborates with Centralized Intake to ensure clinical
  recommendations and program referrals are reviewed and implemented promptly. Ensures staff follow
  through with intake reaccommodation's, engage referred clients, and communicate barriers or changes
  in clinical need or level of care. Works with the Clinical Program Manager and Centralized Intake to
  resolve access-to-care barriers and support appropriate placement and continuity of services.
• 5. TEAM MEETINGS AND CLINICAL COORDINATION: Facilities weekly multidisciplinary team
  meetings to review clinical cases, engagement, service delivery, documentation, outcomes,
  discharges, step-downs, and program priorities. Ensures meetings include clear clinical
  recommendations, assigned follow-up responsibilities, and timely resolution of identified barriers.
  Coordinates case consultation, case review, and care planning activities as needed.
• 6. CLINICAL COLLABORATION: Collaborates with Clinical Supervisors across programs to promote
  consistent practice, coordinated service delivery, and continuity of care. Works collaboratively with
  psychiatry, nursing, occupational therapy, whole-person care teams. Quality Improvement, Centralized
  Intake, and other departments to support integrated care. Maintains collaborative relationships with
  LACDMH, schools, healthcare providers, child welfare agencies, probation managed care plans, and
  community partners.
• 7. QUALITY ASSURANCE AND QUALITY IMPROVEMENT: Serves as the program champion for
  Quality Assurance/Quality Improvement (QA/QI)), and agency clinical technology initiatives. Ensures
  required clinical outcome measures are completed, reviewed, tracked, and used to guide treatment
  and program improvement. Monitors documentation quality, medical necessity, timelines, service
  utilization, client engagement, and other quality indicators. Conducts documentation and utilization
  reviews and ensures corrective actions are implemented and sustained. Collaborates with QI and QA
  staff on audits, site visits, corrective actions, and improvements initiatives. Champions agency
  platforms, including Greenspace, Eleos, iDashboards, and other designated systems, and provide
  employees with direct coaching and support in their accurate and timely use.
• 8. COMPLIANCE: Ensures compliance with agency policies and procedures, LACDMH requirements,
  Medi-Cal standards, Specialty Mental Health Services regulations, contractual obligations, and
  applicable federal, state, county and licensing requirements. Monitors medical necessity,
  documentation timelines, treatment planning, required training, and program deliverables. Ensures staff
  maintain required licensure, registration, certifications, training, and compliance requirements.
• 9. PRODUCTIVITY AND PROGRAM PERFORMANCE: Monitors productivity, caseload distribution,
  access to care, service utilization, and program performance indicators. Works collaboratively with the
  Clinical Program Manager to address barriers to service delivery, staffing concerns, workflow
  improvements, and program performance. Supports achievement of agency and contractual
  performance goals while maintaining high standards of clinical quality and client-centered care.
• 10. ORIENTATION, TRAINING, AND STAFF DEVELOPMENT: Participates in recruitment, interviewing,
  onboarding, orientation, and training of new employees. Identifies training needs and supports clinical
  competency, leadership development, agency practices, and effective use of required platforms.
  Promotes continuous learning, professional development, and effective use of supervision.
• 11. EVALUATIONS AND PERFORMANCE MANAGEMENT: Completes employee evaluations, provides
  routine performance coaching, and supports performance improvement and corrective action
  processes in collaboration with the Clinical Program Manager and Human Resources. Promotes
  accountability while maintaining fairness, professionalism, respect, and a focus on employee
  development.
• 12. CRISIS RESPONSE AND LPS RESPONSIBILITIES: Maintains an active Los Angeles County
  Lanterman-Petris-Short (LPS) Designation as a condition of employment and exercises that authority
  in accordance with agency policy and county requirements. Provides clinical leadership during
  psychiatric emergencies, behavioral health crises, high-risk situations, and other urgent clinical events.
  Supports staff with crisis assessment, involving detention evaluations, safety planning, hospitalization,
  mandatory reporting, risk management, and coordination with emergency responders. Participates in
  program-specific crisis coverage and after-hours responsibilities as assigned.
• 13. COMMUNICATION AND REPRESENTATION: Promotes effective communication among staff, peer
  Clinical Supervisors, program leadership, Quality Improvement, Medical Services, and executive
  leadership. Communicates operational changes, clinical expectations, policy updates, and regulatory
  requirements to assigned staff. Represents the agency professionally in internal and external meetings
  as assigned.
• 14. ETHICS AND EMPLOYEE RELATIONS: Performs all responsibilities within professional scope and
  applicable ethical, legal, confidentiality, and regulatory standards. Fosters an inclusive, respectful,
  collaborative work environment that values diversity, teamwork, accountability, professional growth,
  and employee engagement. Maintains professional boundaries and positive working relationships
  throughout the organization.
• 15. PROGRAM DEVELOPMENT AND OTHER DUTIES: Participates in operational improvements, new
  clinical practices, and agency initiatives. Provides recommendations to improve service delivery,
  access to care, client outcomes, staff effectiveness, and operational efficiency. Performs other duties
  as assigned by the Clinical Program Manager, Director, or executive leadership.
• 16. SAFETY RESPONSIBILITIES: Must ensure a hazard-free workplace, enforce Company safety compliance and OSHA safety regulations, conduct employee worker's compensation investigations and foster a proactive safety culture across the Company. Ensure that employees follow established safety protocols, procedures and guidelines at all times. Maintaining a safe work
  environment includes promptly reporting injuries, illnesses, hazards, or unsafe conditions to their supervisor or designated representative. All EMPLOYEE related injuries or illnesses must be
  reported immediately to HR and Nurse First Response (NFR) should be notified for an assessment. Nurse First Response is available 24/7/365 days, [phone].

Position Requirements:

• Master's Degree in Social Work, Marriage and Family Therapy, Professional Clinical Counseling, Psychology, or another related behavioral health field from an accredited institution.
• Valid professional license from the California Board of Behavioral Sciences (BBS) as an LCSW, LMFT, Clinical Psychologist, PsyD, or other appropriate clinical licensure.
• Valid California Driver's License, proof of automobile insurance, good driving record, and ability to travel to fulfill the duties of the position.
• Minimum of four (4) years of full-time clinical experience in a comparable behavioral health or community mental health setting, including at least two (2) years of post-licensure experience.
• Two (2) years of supervisory, lead, or clinical leadership experience preferred.
• Knowledge of LACDMH requirements, Medi-Cal documentation standards, Specialty Mental Health Services regulations, quality improvement and quality assurance processes, and behavioral health compliance requirements.
• Awareness and working knowledge of the Integrated Practice - Child and Adolescent Needs and Strengths (IP-CANS) tool and other agency-designated level-of-care and outcome measurement tools.
• Working knowledge of California High Fidelity Wraparound Standards and the ability to apply program-specific service requirements when assigned.
• Demonstrates cultural humility and respectfulness, including awareness of Tribal Sovereignty, the Indian Child Welfare Act (ICWA), diversity, equity, inclusion, and culturally responsive practices.

Work Environment:

The work environment is primarily an office and clinical setting with a moderate noise level. The position may require flexibility in work schedule based on operational needs, including occasional early or late meetings, or participate in crisis and after-hours coverage based on program and operational needs. This is a hybrid position requiring in-office attendance a minimum of three (3) days per week, with the ability to work remotely up to two (2) days per week based on operational needs and approval from executive leadership.