Program Supervisor - CFS

YAI; New York (NY); On-site; USD 59,670 - 72,930; Full time

Job summary

YAI is seeking a qualified bilingual Program Supervisor in New York City to lead and support an interdisciplinary team focused on crisis interventions in Brooklyn and Manhattan. The ideal candidate will ensure the health and safety of individuals supported while maintaining compliance with agency standards.

Responsibilities include overseeing program operations, facilitating team meetings, and fostering professional development among staff. The position requires strong interpersonal skills, flexibility, and significant experience in supervisory roles. A compensation of $66,300 annually is offered.

Qualifications

• BA/BS is strongly preferred; MA/MS is ideal.
• Bilingual in English and Spanish is required.
• Prior supervisory and Direct Support Professional experience is required.
• Experience working with individuals with disabilities or mental health challenges is preferred.

Responsibilities

• Lead and support a team of professionals overseeing health and safety.
• Ensure compliance with agency standards and policies.
• Facilitate communication and collaboration among team members.
• Maintain oversight of financial operations within budget.
• Document and manage treatment records and incident reports.

Skills

Interpersonal skills

Problem-solving skills

Bilingual (English/Spanish)

Writing skills

Flexibility

Initiative

Education

BA/BS, MA/MS

Tools

Microsoft Office

Job description

YAI is seeking a qualified bilingual Program Supervisor to effectively lead and support an interdisciplinary team of clinical, medical, and Direct Support Professionals (DSPs) in our Brooklyn and Manhattan crisis intervention locations.

Key Responsibilities

• Ensuring health, safety, and habilitation of the people we support consistent with agency philosophy and department practices.
• Ensuring the appropriate, therapeutically documented level of supervision in the residence, day program or community to ensure and protect the health and/or safety of the people we support.
• Providing program/floor coverage, when necessary.
• Promoting and maintaining the excellence of the programs.
• Developing professional, empathic relationships with family members ensuring they are included in the team process.
• Leading and facilitating interdisciplinary team meetings and staff meetings to ensure effective communication. Attend regional and agency supervisor meeting or as directed by your supervisor. Attending and actively participating in the planning meeting for the people we support.
• Fostering interagency collaboration.
• Bringing the organizational culture to life.
• Ensuring a work environment that is free from harassment and discrimination.
• Playing an active role in the hiring process; interviewing and selecting appropriate staff based on program needs.
• Maintaining direct relationship with staff.
• Building staff morale.
• Fostering professional development through regular supervision, training, and evaluations.
• Supervising staff to ensure they are meeting the needs of the people we support and agency standards.
• Utilizing participatory management.
• Fostering the Open‑Door Policy.
• Maintaining oversight and compliance of systems specific to role and responsibilities.
• Fostering communication and maintaining professional relationships between relevant supports including those within the program, within the agency, and supports outside the agency.
• Overseeing all financial systems, maintaining records for the people we support and program expenditures.
• Operating the program within budgetary guidelines.
• Maintaining a safe environment for staff and the people we support and reporting any hazardous conditions.
• Ensuring the completion and maintenance of all paperwork and written records related to individual treatment. This includes but is not limited to medical records, treatment records, progress reports, data collection, behavior reports, incident reports, billing records, and all written communication systems.
• Reporting and monitoring incidents, as well as assisting with the investigative process.
• Required to perform your responsibilities as they currently exist or may change in meeting the needs of the department, under the supervision of your supervisor/manager.

Education and Experience

• BA/BS, MA/MS strongly preferred.
• Bilingual English/Spanish.
• Prior supervisory experience required.
• Prior Direct Support Professional experience preferred.
• Background in supporting people with intellectual/developmental disabilities or mental health preferred.

Additional Knowledge, Skills and Abilities

• Strong interpersonal and problem‑solving skills.
• Well-developed writing skills.
• Takes initiative.
• Highly flexible personality type.
• Valid Driver’s License preferred depending on location.
• Flexibility to respond to calls and programmatic needs beyond regular work hours.
• Proficient in Microsoft Office.
• Ability to learn/use Workforce Management software to effectively carry out essential business processes.
• MA/MS required for certain roles, based on job duties.

Compensation: $66,300 annually

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.