Program Supervisor - Caswell

The Phoenix Residence, Inc.; White Bear Lake (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

The Phoenix Residence, Inc. in White Bear Lake, MN is seeking a dedicated Program Supervisor to supervise Direct Support Professional staff and manage the overall operations of one ICF-DD. Responsibilities include coordinating Individual Program Plans and ensuring compliance with policies.

The ideal candidate should have a High School Diploma or a related Bachelor's degree, with at least 2 years of supervisory experience. Flexibility in schedule is essential, including 24-hour on-call coverage and the ability to engage in direct care activities.

Qualifications

• Minimum of 2 years of supervisory or management experience.
• Ability to assist with QIDP duties; QIDP preferred.
• CPR and First Aid certifications within sixty days of employment.
• Valid driver’s license with a safe driving record.
• Flexibility in schedule, including 24-hour on-call coverage.

Responsibilities

• Supervise Direct Support Professional staff.
• Coordinate and implement Individual Program Plans.
• Manage overall operations of the ICF-DD.
• Ensure compliance with policies and regulations.
• Participate in fundraising efforts for fiscal integrity.

Skills

Supervisory skills

Problem-solving

Communication

Organizational skills

Flexibility

Education

High School Diploma

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Position Purpose

The Program Supervisor directly supervises Direct Support Professional staff; assures proper implementation of The Phoenix Residence policies and procedures; supervises and assists in the coordination and implementation of Coordinated Service and Support Plans/Individual Program Plans, which include programs in activities of daily living, community integration, socialization, health management, etc. Completes functions as the program's Designated Coordinator and/or works in conjunction with the designated QIDP in the implementation and monitoring of individual program plans. This is an hourly position.

This person will spend 40-50 hours each pay period working the floor, consisting of filling in shifts when open and then completing the manager duties for the remaining 30-40 hours left in the pay period.

Responsibilities

The Program Manager is responsible for the overall operation of one ICF‑DD.

Management

• Is responsible for the training, supervision, evaluation and management of the House Supervisor and Direct Support Professional staff.
• Assures 24‑hour coverage of the home and monitors services across multiple shifts, maintaining staffing levels according to budgetary and safety guidelines and policies.
• Assures that the appearance of the house and grounds is always well maintained and meets standards for sanitation and infection control.
• Completes audits as required to oversee and monitor services.

Individual Services

• Performs, oversees and trains direct care duties for individuals living in the home.
• Develops, implements and monitors individualized Program Plans, trains staff on their implementation and facilitates individual meetings.
• Completes QIDP duties according to regulatory requirements.
• Advocates for the needs of the individuals residing within the home.
• Manages individuals' finances per established procedures.
• Completes household operations, including cooking, cleaning, laundry, ordering groceries and supplies as necessary.
• Identifies and responds to individual needs in emotional and social areas; intervention does not constitute psychotherapy.
• Performs tasks that fall within Category II of infection control, which may include exposure to blood, body fluids or tissue.

Safety

• Adheres to all safety policies and procedures, fostering awareness and actions that promote a safe living and working environment.
• Follows established lifting and transfer guidelines and trains others in proper lifting techniques and body mechanics.

Regulation Compliance

• Understands, implements, and complies with all policies, procedures and philosophy of PRI and all rules and regulations of licensing agencies.
• Has working knowledge of rules and regulations including but not limited to Rule 245D, Rule 10, 185, Positive Support Rule, Supervised Living Facility Regulations, Life Safety Code, Food and Beverage, funding rules and employment laws.

Fiscal Integrity

• Participates in fundraising efforts to assure fiscal integrity of the organization, including annual fundraising events, mass mailings, capital campaigns, planned giving and grant writing.

Development Of Position

• Attends all mandatory in‑services and meets annual training requirements.
• Takes on extra projects and participates on at least one committee, and other committees as necessary.

Customer/Human Relations

• Communicates effectively with individuals, staff, supervisors, families, interdisciplinary team members and other customers verbally and in writing.
• Displays cooperative, supportive and positive conduct and presents self as an effective role model in representing The Phoenix Residence.

Qualifications

• High School Diploma required.
• Minimum of 2 years supervisory or management experience, or a four‑year BA or BS degree in a related field (sociology, psychology, social services, etc.).
• Ability to assist with completing Qualified Intellectual Disabilities Professional (QIDP) duties as needed; QIDP preferred.
• CPR, First Aid and Trained Medication Passer certified within sixty days of employment.
• Holds a valid driver’s license and maintains a safe driving record to operate company vehicles; trained to drive Phoenix owned vehicles within sixty days.
• Maintains a flexible schedule. This position includes 44 hours of direct support care per pay period and may include weekends and holidays.
• Responsible for 24‑hour on‑call coverage and responds to issues as necessary.
• Excellent problem‑solving, decision‑making and organizational skills.
• Ability to read, write and speak English adequately to respond to individual needs.
• Communicates effectively both verbally and in writing; listens accurately and responsively; reviews e‑mail daily.
• Ability to see and hear to make assessments.
• Ability to frequently lift up to 75 pounds, including lifting objects and/or transferring individuals.
• Ability to sit, stand, stoop, bend, reach and push/pull wheelchairs.
• Ability to respond to emergencies in accordance with procedures and guidelines.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.) and uses a computer for required documentation, communication, time‑keeping and other assessments.
• Ability to operate and maintain household, office and facility equipment.
• Eligible to be employed full time.