Program Supervisor

Paycom - ATS; West Homestead (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401k

Dental and vision plans

Wellness program

Job summary

Youth Guidance Greater Pittsburgh invites applications for a Program Supervisor to oversee a team of 5–7 direct service staff and coordinate youth programs across multiple sites. You will supervise, coach, and evaluate staff while ensuring delivery of contract obligations and high-quality outcomes.

The role requires a Bachelor’s degree in social work or related field, five years’ experience in youth services, and supervisory experience.

Qualifications

• Bachelor’s Degree in social work, human services, or related field.
• Minimum five years of work experience in education, human service, youth development, or social service field.
• Minimum of one-year supervisory experience required; two years preferred.
• Youth Engagement experience preferred.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, etc.).
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills for culturally sensitive teams.

Responsibilities

• Collaborates with program staff to coordinate, implement, and evaluate all program activities and outcomes.
• Recommends hiring, transfers, promotions, disciplinary actions, terminations, and other performance management decisions for direct service staff.
• Manages performance by evaluating and developing staff to support curriculum implementation and professional growth.
• Recruit youth and build relationships with school administrators and community groups; manage annual program budget and promote curriculum activities.
• Ensure program documentation and stakeholder reports are completed on time.
• Provide weekly supervision and guidance on responsibilities, prioritization, and resource allocation.
• Occasional travel may be required.
• Oversee quality and quantity of work to meet contract deliverables.

Skills

MS Office

Supervisory skills

HR administration

Communication

Interpersonal skills

Data-driven decisions

Project coordination

Leadership

Education

Bachelor’s degree in social work / human services / related field

Master’s degree preferred

Job description

Position Summary:Under general direction from the Executive Director of Youth Guidance Greater Pittsburgh, the Program Supervisor is responsible for providing direct supervision, feedback, and support to 5-7 Direct Service Program Staff.Essential Duties/Responsibilities:Collaborates with the Program Replication Specialists to coordinate, implement, and evaluate all program activities and outcomes.Recommends hiring, transfers, promotions, disciplinary actions, terminations, and other performance management decisions for direct service program staff.Manages performance by evaluating and developing direct service program staff to support effective curriculum implementation and professional growth.Collaborates with direct service program staff and the Executive Director to recruit youth, build relationships with school administrators, and administration, manage the annual program budget, and more.Collaborates with Executive Director to promote all supplementary curriculum activities to program participants.Maintains focus on the achievement of key program outcomes and ensures all programs are on track for desired metrics, including goals for student performance, retention, and satisfaction.Administers the program by assessing needs, making assignments, and managing programs at multiple sites where the program operates.Accountable for meeting specific deliverables for all contracts related to identified program areas.Responsible for quality and quantity of work to ensure contract deliverables.Serves as the primary contact for ongoing communication with school personnel, social service agencies, community groups, and public officials about program goals and objectives. Ensures that all program documentation, records, and required stakeholder reports are completed on time.Provides or arranges ongoing weekly supervision to provide specific guidance in the areas of professional responsibilities, prioritization, time and resource allocationOccasional travel may be required.Other duties as needed.Education/Experience/TrainingBachelor’s Degree in social work, human services, or a related field from an accredited college or university; Master’s degree preferred;Minimum of five years of work experience in the education, human service, youth development, or social service field.Minimum of one-year supervisory experience is required; two years preferred.Youth Engagement experience preferred.Skills/AbilitiesProficient in the use of Microsoft Office products (Outlook, Word, PowerPoint, etc.)Demonstrated ability to work both independently and as part of a team.Proven ability to be an energetic, innovative, and motivated self-starter.Ability to commit to working in at-risk-environments with the ability to handle emergencies and take on unforeseen tasks.Demonstration of strong interpersonal and communication skills that excel in culturally sensitive teams with respect for differences.Ability to lead in a changing and ambiguous environment.Demonstrated experience in employee supervision and HR administration required.Ability to understand and commit to the continuous improvement of service quality and the organization’s mission required.Ability to maintain positive relationships with various stakeholders required.BenefitsYouth Guidance offers a competitive benefit package for eligible full-time employees including the option to participate in medical, dental, and vision plans as well as short-term disability, life insurance, flex spending accounts, pet insurance, 401k, a wellness program and more. You may also quality for Public Service Loan Forgiveness (PSLF).Core CompetenciesCommunication: Uses effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listeningClient orientation: Recognizes needs of diverse stakeholders and approaches relationships with a service orientation, to ultimately maximize the impactEquity mindset: Understands and is committed to goals of equity, consistently brings an equity mindset to the organization’s work and workplaceGrowth mindset: Views growth as important for personal and professional development; seeks out opportunities to expand skills, even if the change is required, demonstrates curiosity and eagerness to learnOwnership and quality of work: Effectively manages own work, and work of the team to ensure delivery of high-quality workSupervisory skills: Effectively manages and develops othersMission drive: Demonstrates commitment to the missing of the organization as a whole and alignment with organization valuesLeadership Core CompetenciesContinuous improvement-minded: Takes initiative to identify and execute strategies and processes to continuously improve one’s leadership to strengthen organization’s overall impact.Develops and motivates others: Motivates others and supports their development through strong coaching and mentoring. Effectively stewards self and others through both small and large scale change.External representation and relationship building: Represents the organization among external stakeholders, and builds strong, trusting relationships with stakeholdersLeads with vision: Has an inspiring vision for the future of the organization, beyond the status quo, and communicates it effectively; leads with courage and willingness to take risks in service of impactManages with data: Understands data; analyzes data and identifies insights and implicationsStrategic thinking and resource management: Considers the future of the organization proactively and responsively; weighs diverse inputs to inform strategies; identifies innovative opportunities when relevant; makes and communicates decisions that effectively balance tradeoffs between financial sustainability and impactTeam building: Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactionsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, and viewing a computer terminal.The employee may occasionally lift and/or move up to 25 pounds.Work EnvironmentThe work environments described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions:Able to spend extended time on a computer.Able to travel to citywide program and stakeholder locations for meetings several times per week.The duties performed are primarily in a school setting.Occasional national and local travel.Our ValuesAt Youth Guidance, we believe that creating a welcoming and supportive environment where everyone feels valued and respected is fundamental to realizing our vision of bright and successful futures for all young people. We acknowledge that many systems and institutions intended to support youth do not provide fair treatment or access for everyone. We strive to celebrate the unique qualities of youth and recognize them as empowered leaders, problem-solvers, and experts of their own experiences.Youth Guidance is an equal opportunity employer. Youth Guidance does not discriminate based on race, color, religion, sex, national origin, disability, veteran status, marital status, sexual orientation, or any other characteristic protected by applicable law and is committed to fostering a welcoming and supportive environment where everyone feels valued and respected. People of all backgrounds are encouraged to apply.