Program Supervisor

Rise Incorporated; Minneapolis (MN); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Life & AD&D insurance

Disability insurance

Flexible Spending Account

Tuition reimbursement

PTO & holidays

Employee resource groups

PSLF eligibility

Job summary

Rise Incorporated is seeking a program leader to guide a team of employment consultants and support the day-to-day operations of community supported employment programs. The role covers Anoka and Hennepin County locations in a hybrid/remote setup and requires meetings with clients, staff, and partners in the community.

The successful candidate will supervise, train, and assess staff performance while ensuring program documentation and licensing standards are met.

Qualifications

• Ability to work with diverse groups including team members, the people we serve, community partners and internal management.
• Excellent time management and multi-tasking skills with strong ability to problem solve.
• Proficient with Microsoft Office software (Outlook, Word, etc.) and interest to learn and become proficient in case management software system.
• Current, valid driver’s license and driving record that demonstrates safe, legal driving habits.
• Compliance with Rule 11 and MVR background check required.
• 1 year of related work experience preferred.
• Bachelor degree in human services or a related field preferred.
• Knowledge of various supported employment service delivery models and job development and job retention skills preferred.
• Previous experience practicing person-centered practices with people with disabilities or other barriers to employment.

Responsibilities

• Communicate clearly, listen, write effectively, and build trust with stakeholders.
• Supervise and support team members doing competitive community job placements for people served by the CSE team.
• Train new employment consultants when hired; supervise case management and documentation accuracy in the case management system.
• Assign cases to team members with input from the Program Manager and Program Director; assist with program management and oversight.
• Build relationships with community partners and address issues raised by partners or the people served.
• Conduct hiring processes for team members, set performance expectations, and follow Rise’s interviewing procedures.
• Facilitate new intakes and ensure documentation meets licensing standards.
• Troubleshoot service authorization/funding issues with Rise staff and outside entities.

Skills

Time management

Multi-tasking

Microsoft Office

Case management software

Driver's license

Background check

Related work experience

Communication

Disability services

Education

Bachelor degree in human services or related field

Tools

Case management software

Job description

Description

At Rise, we believe that everyone deserves opportunities to live a life filled with purpose and pride. In our employment, housing, and life-enrichment services, we support people to set and achieve their personal goals. As a nonprofit, every Rise team member is driven by our mission. That shared commitment is the foundation of a workplace that embraces a culture of learning and growth by offering extensive training, competitive salaries, and a fun work environment. We are an inspiring leader in disability services that wants to make a real difference in people’s lives!

Position Summary

The purpose of this position is to lead a team of employment consultants and assist in the day-to-day operations of the community supported employment programs. This position will cover our Anoka and Hennepin County locations.

This position offers a hybrid work schedule with the ability to work remotely. A successful candidate will need to meet with the people we serve in the community as well as the Employment Consultants they supervise.

Responsibilities

• Communication – Speak clearly; listen to others; write effectively; establish relationships; act with integrity; establish trust.
• Build and maintain effective working relationships with stake holders both internally and externally
• Train new employment consultants when hired
• Supervise and support team members doing competitive community job placements for people served by the CSE team
• Assign cases to team members with input from the Program Manager and Program Director
• Assist Program Manager with program management and oversight
• Build and maintain effective working relationships with community partners and address issues and concerns raised by partners or the people we serve
• Conduct hiring process for team members including updating job postings, setting performance expectations, and following Rise’s interviewing and selection process
• Ensure team members provide case management services including the efficient, timely and accurate use of documentation in our case management software system
• Facilitate new intakes into the program, ensuring that all the necessary documentation is accurate and up to licensing standards
• Troubleshoot and problem solve service authorization/funding issues with Rise staff and outside entities

Requirements

• Ability to work with diverse groups including team members, the people we serve, community partners and internal management
• Excellent time management and multi-tasking skills with strong ability to problem solve
• Proficient with Microsoft Office software (Outlook, Word, etc.) and interest to learn and become proficient in case management software system
• Current, valid driver’s license and driving record that demonstrates safe, legal driving habits
• Compliance with Rule 11 and MVR background check required
• 1 year of related work experience preferred
• Bachelor degree in human services or a related field preferred
• Knowledge of various supported employment service delivery models and job development and job retention skills preferred
• Previous experience practicing person-centered practices with people with disabilities or other barriers to employment

Benefits

Wage: $48,068.80 - $51,896.00 annually depending on qualifications

• Medical insurance - single employee coverage less than $90/month
• Dental insurance less than $17/month
• Vision insurance
• 401(k) with a 100% vested employer match
• Rise sponsored Basic Life & AD &D insurance
• Voluntary Life, Short Term, and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Tuition reimbursement and Rise sponsored trainings (i.e., CPR, First Aide, and more) to help you be successful in your role
• Employee Assistance Program
• Paid Time Off (PTO) starts at 16 days during your first year, plus 2 floating holidays, and 48 hours of ESST time per year
• Employee resource groups (i.e., DEI, LGBTQ+, recognition and more).
• A fun team environment that supports your professional development and opportunities for career advancement.
• Rise is a PSLF-eligible employer. Your qualified student loan balance may be forgiven after 120 covered payments.

Rise values being a person-centered organization. This impacts how we carry out services for the people we support and our organizational culture. We encourage people’s unique individual differences and celebrate the ways our team members contribute to our community. We believe in a workplace informed by differing viewpoints and perspectives created from a diverse team and welcome people of all races, genders, ages, nationalities, religions, sexual orientations, and backgrounds to apply. Our goal is that those we serve, and our team members always feel valued and respected.