Program Supervisor

UCLA; Los Angeles (CA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

UCLA Extension, part of the University of California, Los Angeles, seeks a Program Supervisor to manage a defined portfolio of academic programs. You will ensure quality, efficiency, and responsiveness to workforce and community needs, working under a Director and coordinating with Teaching & Learning, Marketing, and Enrollment Management.

Responsibilities include program administration, reporting, and ensuring excellent instructor and student experiences, with a minimum on-site presence of

Qualifications

• 5+ years minimum experience in managing academic or professional education programs.
• Strong customer service, professionalism, dignity, and respect.
• Strong verbal and written communication; ability to produce reports and marketing copy.
• Knowledge of curriculum development, adult learning theory, and educational operations.
• Advanced project and time management abilities with shifting deadlines.
• Experience with marketing principles to support program promotion.
• Ability to work independently and collaboratively with minimal supervision.
• Project leadership and coordination, onboarding instructors, cross-functional collaboration.
• Proficiency with Microsoft Office, Adobe Acrobat; Windows apps.
• Knowledge of accounting principles and university business policies (Preferred)

Responsibilities

• Support strategic, academic, and operational management of a defined portfolio.
• Collaborate with Teaching & Learning, Marketing, Academic Advising, Enrollment Management.
• Ensure academic excellence and operational efficiency.
• Serve as the Director's operational designee when delegated.
• Coordinate with cross-functional teams to ensure quality of instructor and student experience.

Skills

Academic program management

Customer service

Verbal and written communication

Curriculum development

Adult learning theory

Analytical

Time management

Cross-functional collaboration

Budget and financial analysis

Data interpretation/presentation

Independent work

Cross-functional coordination

Education

Bachelor's Degree in related field

Master's Degree

Tools

Microsoft Office

Adobe Acrobat

Publisher

Windows

Job description

Special Instructions to Applicants

This position is not remote. On-site presence will be required at a minimum of 3 days per week, depending on departmental and organizational needs. For more information, please consult the hiring manager.

Department Summary

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

Position Summary

The Program Supervisor supports the strategic, academic, and operational management of a defined portfolio of academic programs and certificates. Working under the direction of a Director, the Program Supervisor ensures academic excellence, operational efficiency, and responsiveness to workforce and community needs. The role serves as the Director's operational designee when delegated and collaborates with Teaching & Learning, Marketing and Communications, Academic Advising and Student Success, and Enrollment Management to ensure consistent quality and execution across the instructor and student experience.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 5+ years Minimum experience in managing academic or professional education programs. (Required)
• Demonstrated commitment to excellent internal and external customer service, with professionalism, fairness, dignity, and respect. (Required)
• Strong verbal and written communication skills, including the ability to produce clear, well crafted reports, course descriptions, marketing copy, and correspondence. (Required)
• Knowledge of curriculum development, adult learning theory, and educational operations. (Required)
• Strong analytical, organizational, and interpersonal skills, with the ability to work effectively with diverse stakeholders. (Required)
• Advanced project and time management abilities, including planning, prioritizing, and managing multiple tasks under shifting deadlines. (Required)
• Experience with basic marketing and market research principles to support program promotion and audience targeting; proficiently use digital content creation tools to create promotional materials. (Required)
• Ability to work independently and collaboratively, follow through on projects with minimal supervision, and maintain accountability for results. (Required)
• Demonstrated project leadership and coordination skills, including workflow organization, cross functional collaboration, onboarding support for instructors, and fostering a supportive, high performance team environment without formal supervisory authority. (Required)
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher), Adobe Acrobat, and general Windows-based applications; savvy in learning and using technology efficiently. (Required)
• Strong quantitative and financial analysis skills, including budget preparation, trend analysis, and interpretation of financial data; ability to collect, interpret, and present data to inform the Director's decision-making. (Required)
• Demonstrated ability to collaborate across academic and administrative units and represent the portfolio in cross functional initiatives. (Required)
• Knowledge of accounting principles and university business policies. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree Bachelor's degree in a related area and/or equivalent experience/training (Required) And
• Master's Degree Master’s/terminal degree and/or equivalent experience and educational training (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Ability to work occasional evenings and weekends. (Required)
• Position is hybrid, and incumbent is required to work a minimum of 3-days per week on site. (Required)

Schedule

Mon-Fri 8AM - 5PM

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Public%20Education%20Supervisor%201%20(40040377)