Program Supervisor

YAI; Hillcrest (IL); On-site; USD 56,000 - 76,000; Full time

Job summary

YAI in Hillcrest, IL is seeking a Program Manager to lead the Helen Court IRA program, ensuring high-quality health, safety, and habilitation for the people we support, and alignment with agency philosophy.

This role oversees staff, budgeting, documentation, and interdisciplinary team meetings, while fostering collaborative relationships with families and external partners.

Qualifications

• BA/BS strongly preferred.
• Prior supervisory experience required.
• Prior Direct Support Professional experience preferred.
• Background in supporting people with intellectual/developmental disabilities or mental health preferred.

Responsibilities

• Ensuring health, safety, and habilitation of the people we support consistent with agency philosophy and department practices.
• Providing appropriate, therapeutically documented level of supervision for health and safety.
• Providing program/floor coverage when necessary.
• Promoting and maintaining the excellence of the programs.
• Developing professional, empathic relationships with family members and ensuring they are included in the team process.
• Leading and facilitating interdisciplinary team meetings and staff meetings to ensure effective communication; attending supervisor meetings and planning meetings for the people we support.
• Fostering interagency collaboration and bringing the organizational culture to life.
• Maintaining a harassment-free and discrimination-free work environment.
• Participating in the hiring process; interviewing and selecting staff based on program needs.
• Maintaining direct relationships with staff and building staff morale.
• Fostering professional development through supervision, training, and evaluations.
• Supervising staff to ensure needs are met and agency standards.
• Utilizing participatory management and Open-Door policy.
• Maintaining oversight and compliance of role-specific systems.
• Ensuring effective communication with supports inside and outside the agency.
• Overseeing all financial systems and program expenditures; operating within budget.
• Maintaining a safe environment and reporting hazards.
• Completing and maintaining all paperwork related to individual treatment; including medical and progress notes, data, behavior and incident reports, and billing records.

Skills

Interpersonal skills

Problem solving

Writing skills

Initiative

MS Office

Workforce software

Education

BA/BS strongly preferred

Supervisory experience required

Direct Support Professional experience preferred

Background in IDD or mental health preferred

Job description

Program

• Helen Court IRA

Location

• Hillcrest - 14 Helen Court

Schedule (Full-time)

• Monday through Friday; 10am-6pm

Key responsibilities

• Ensuring health, safety, and habilitation of the people we support consistent with agency philosophy and department practices.
• Ensuring the appropriate, therapeutically documented level of supervision in the residence, day program or community to ensure and protect the health and/or safety of the people we support.
• Providing program/floor coverage, when necessary.
• Promoting and maintaining the excellence of the programs
• Developing professional, empathic relationships with family members ensuring they are included in the team process.
• Leading and facilitating interdisciplinary team meetings and staff meetings to ensure effective communication. Attend regional and agency supervisor meeting or as directed by your supervisor. Attending and actively participating in the planning meeting for the people we support.
• Fostering interagency collaboration
• Bringing the organizational culture to life
• Ensuring a work environment that is free from harassment and discrimination
• Playing an active role in the hiring process; interviewing and selecting appropriate staff based on program needs
• Maintaining direct relationship with staff
• Building staff morale
• Fostering professional development through regular supervision, training, and evaluations.
• Supervising staff to ensure they are meeting the needs of the people we support and agency standards.
• Utilizing participatory management
• Fostering the Open-Door Policy
• Maintaining oversight and compliance of systems specific to role and responsibilities
• Fostering communication and maintaining professional between relevant supports including those within the program, within the agency, and supports outside the agency
• Overseeing all financial systems, maintaining records for the people we support and program expenditures.
• Operating the program within budgetary guidelines.
• Maintaining a safe environment for staff and the people we support and reporting any hazardous conditions.
• Ensuring the completion and maintenance of all paperwork and written records related to individual treatment. This includes but is not limited to medical records, treatment records, progress reports, data collection, behavior reports, incident reports, billing records, and all written communication systems.
• Reporting and monitoring incidents, as well as assist with the investigative process.
• Required to perform your responsibilities as they currently exist or may change in meeting the needs of the department, under the supervision of your supervisor/manager.

Education and Experience

• BA/BS strongly preferred
• Prior supervisory experience required
• Prior Direct Support Professional experience preferred
• Background in supporting people with intellectual/developmental disabilities or mental health preferred

Additional Knowledge, Skills and Abilities

• Strong interpersonal and problem‑solving skills
• Well‑developed writing skills
• Takes initiative
• Highly flexible personality type
• Valid Driver’s License preferred depending on location
• Flexibility to respond to calls and programmatic needs beyond regular work hours
• Proficient in Microsoft Office
• Ability to learn/use Workforce Management software to effectively carry out essential business processes

Compensation

$66,300.00 (Annual Salary)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.