Program Supervisor

Volunteers of America Los Angeles; Fullerton (CA); On-site; USD 60,000 - 63,000; Full time

Job summary

VOALA is seeking a Program Supervisor I to provide experienced administrative support and lead program staff to meet contracted goals and daily KPIs. You will supervise service delivery, oversee intake, service plans, and client outcomes on-site.

The role emphasizes documentation, data quality, and collaboration with the Director and community partners. A strong background in human services and associate degree is preferred.

Qualifications

• Must pass fingerprint clearance and background check.
• Associate’s degree or equivalent education/experience (2 years).
• Minimum 6 months supervisory experience in a social services setting.
• Ability to work with diverse clients, including homeless populations.

Responsibilities

• Supervise program staff and monitor service delivery to meet goals.
• Coordinate day-to-day operations, intake, service plans, and client services.
• Conduct weekly case conferences and monthly record audits.
• Ensure compliance with VOALA policies and procedures.
• Train and mentor staff; collaborate with community partners.
• Support outreach and collaboration with funders and stakeholders.
• Adjust operations to improve efficiency.

Skills

Supervisory experience

Grant objectives tracking

Program operations

Records management

Stakeholder collaboration

Education

Associate degree or equivalent

Tools

HMIS

Job description

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

About Us:

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE:

$28.82- $30.33 Per Hour

BENEFITS:

VOALA offers competitive medical, dental, vision and retirement benefits

Job Summary And Purpose

The Program Supervisor I provides experience‑based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers, data quality input, note taking, exits indicators and services provided.

Duties And Responsibilities

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
• Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
• Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
• Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high‑quality services – train and mentor staff;
• Coordinate outreach and collaboration efforts with community partners and stakeholders
• Other duties as assigned

Essential Ability Acknowledgement

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental‑illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL FUNCTIONS:

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• PROGRAM OPERATIONS: Responsible for day‑to‑day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
• RECORD AND TRACK SERVICES: Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements.
• TRAINING AND MENTORING: Responsible for team’s development through: training, policy and procedure, structured supervision, and learning collaboratives
• CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the program goals and objectives.
• Community Outreach.
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION

• Associate’s degree or a combination of relevant education and experience (2 years).

EXPERIENCE

• 6 Months of supervisory experience in a social services organization (leading programs, projects, or staff)

PREFERRED QUALIFICATIONS

• Master of Social Work or discipline related to Program services
• Experience connecting clients to community and government resources;
• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.