Program Specialist, Treatment, Rehab and Care Coordination

NYC Department of Social Services; All (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established public health agency is seeking a dedicated professional to oversee behavioral health programs. This role involves monitoring compliance, providing technical assistance, and enhancing service delivery through data analysis and program management. Join a diverse team committed to addressing public health challenges and making a meaningful impact on community health. If you're passionate about improving health outcomes and have a strong background in public health, this opportunity is perfect for you.

Qualifications

• Strong background in public health and program management.
• Experience with data collection and regulatory compliance.

Responsibilities

• Monitor adherence to service scopes and budgets through site visits.
• Provide technical assistance to behavioral health providers.

Skills

Data Analysis

Program Management

Regulatory Compliance

Consultation Skills

Education

Bachelor's Degree in Public Health or related field

Job description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE SPECIAL CONSULTANT (MHSS) CIVIL SERVICE LIST/ EXAM NO.1177 ARE ELIGIBLE TO APPLY.

AGENCY DESCRIPTION
Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822 to the COVID-19 pandemic, we are a hub for public health innovation, expertise, and programs and services. We serve as the population health strategist, and policy and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently completed strategic planning process emerging from the COVID-19 emergency, are:

1. To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems.
2. Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods.
3. Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness.
4. Reduce black maternal mortality and make New York a model city for women’s health.
5. Mobilize against and combat the health impacts of climate change.

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity, and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

Duties will include but not be limited to:

1. Monitor adherence to scopes of service, budgets, relevant regulations, and policies through frequent site visits/program reviews, data collection, and analysis.
2. Provide consultation and technical assistance to contracted behavioral health treatment and care coordination providers to promote quality of care, adherence to contractual, regulatory, and policy requirements. Technical assistance will also focus on care for persons at high risk of violence, including potential disconnections from care.
3. Negotiate scopes of service and budgets for behavioral health treatment and care coordination services with other public and voluntary agencies.
4. Demonstrate a comprehensive understanding of assigned contracted programs/program types and best practices. Based on this understanding, identify and recommend opportunities for programmatic improvements and contract renewals.
5. Address questions, concerns, and complaints from programs and consumers. Review and discuss programmatic audits and fiscal issues as necessary.
6. Refer, provide and/or coordinate meetings and trainings to address program needs.
7. Conduct and facilitate provider meetings.
8. Develop and implement surveys, questionnaires, or other surveillance methods, identify potential data sources, and analyze new and existing data sets to inform program planning and evaluation activities.
9. Liaise with personnel from State Regulatory bodies and community groups.
10. Liaise with DOHMH's Single Point of Access to monitor and promote access to and continuity of care with special attention to those with high-risk histories.
11. Represent DOHMH professionally at meetings, conferences, and workgroups.
12. Conduct proposal review and evaluation of PARs and RFPs.
13. Assist with the preparation of reports on agency functioning and service delivery as requested.
14. Undertake and/or participate in special projects to improve service delivery operations.
15. Participate in data gathering for Quarterly Program Review and other management reports.

ADDITIONAL INFORMATION IMPORTANT NOTES TO ALL CANDIDATES
Please note: If you are called for an interview, you will be required to bring copies of original documentation, such as:

• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
• Proof of Education according to the education requirements of the civil service title.
• Current Resume.
• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone).

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be