Program Specialist, SCO Operations

Genesys-; Tennessee; Hybrid; USD 73,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) matching

Open Time Off

Adoption Assistance

Fertility treatments

Flexible work arrangements

Job summary

Genesys in the United States is seeking a highly organized Program Specialist, SCO Operations to support operational programs, reporting, and initiatives across Solution Consulting. You will coordinate cross-functional workstreams, manage KPI tracking, dashboards, and leadership updates, while ensuring data accuracy and timely delivery in a fast-paced, global environment.

This role offers a hybrid work model, competitive compensation, and benefits in a culture that emphasizes AI-powered customer

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Experience supporting operational programs, reporting, and cross-functional initiatives.
• Comfortable working in a fast-paced, global environment with multiple stakeholders.

Responsibilities

• Coordinate operational programs and initiatives across Solution Consulting.
• Support planning, execution, and tracking of enablement programs and cross-functional workstreams.
• Maintain project plans, timelines, action trackers, and centralized repositories.
• Prepare leadership updates, operational updates, and KPI reports.

Skills

Organizational skills

Analytical thinking

Problem-solving

Written & verbal communication

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in Business/Operations/Management/Communications or related field

Tools

Microsoft 365 (Excel, PowerPoint, Word, Teams)

Job description

locationsTennessee, USAFlexible Office | Durham, NC, USAIndianapolis, IN, USADurham, NC, USAMenlo Park (Flexible)View All 7 Locationstime typeFull timeposted onPosted Todayjob requisition idJR112074Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.OverviewGenesys is seeking a highly organized and analytical Program Specialist, SCO Operations to support operational programs, business processes, reporting, and organizational initiatives across the Solution Consulting organization.As a member of the Solution Consulting Operations team, you will coordinate operational programs, maintain reporting and KPI processes, support organizational initiatives, and contribute to improving operational consistency across regional and global teams. This role partners closely with cross-functional stakeholders to ensure initiatives are executed effectively, operational data is accurate, and business priorities are supported through scalable processes and reporting.The ideal candidate combines strong organizational skills with analytical thinking, enjoys improving how work gets done, and is comfortable managing multiple priorities in a collaborative, fast-paced environment.Key ResponsibilitiesProgram & Operational SupportCoordinate operational programs, organizational initiatives, and recurring business activities across the Solution Consulting organizationSupport planning, execution, and tracking of operational initiatives, enablement programs, partner activities, and cross-functional workstreamsMaintain project plans, timelines, action trackers, documentation, and centralized repositories to support program executionCoordinate meetings, follow-up actions, communications, and deliverables across multiple stakeholders and teamReporting & Business OperationsSupport recurring KPI tracking, operational reporting, dashboards, scorecards, and business review activitiesCollect, validate, organize, and maintain operational data from multiple stakeholders and business systemsPrepare leadership presentations, operational updates, and reporting materials that provide visibility into organizational performanceSupport ad hoc reporting requests and operational initiatives while ensuring accuracy and consistencySuccess Measures / Key Performance IndicatorsTimely completion of assigned operational programs, projects, and deliverableAccuracy and timeliness of recurring reports, dashboards, and operational updatesQuality, consistency, and organization of maintained documentation and operational assetsResponsiveness to stakeholder requests and effectiveness of cross-functional coordinationConsistent execution of reporting, program management, and operational processesRequired QualificationsBachelor's degree in Business, Operations, Management, Communications, or a related field, or equivalent work experience2–4 years of experience supporting business operations, program coordination, project management, or operational initiatives in a fast-paced environmentStrong organizational, analytical, and problem-solving skillsExperience working with cross-functional stakeholders and coordinating multiple priorities simultaneouslyStrong written and verbal communication skills with the ability to present information clearly to technical and non-technical audiencesDemonstrated attention to detail and commitment to accuracy and consistencyProficiency in Microsoft 365 applications, including Excel, PowerPoint, Word, and TeamsPreferred QualificationsExperience supporting sales, presales, customer success, or other customer-facing organizationsExperience supporting KPI reporting, dashboards, scorecards, or operational reporting activitiesExperience working within global organizations and coordinating across multiple time zonesCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$73,400.00 - $129,200.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail] can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.