Program Specialist (Remote)

TEKsystems; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services company is looking for a Program Specialist responsible for customer contact and support in healthcare operations. The role involves managing customer inquiries and resolving issues regarding therapy access in a remote, full-time capacity. Ideal candidates should have at least 2 years of healthcare customer service experience and be proficient in remote work. The position offers competitive benefits and a dynamic environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Life Insurance (Voluntary Life & AD&D)

Qualifications

• Minimum 2 years of experience in healthcare required.
• At least 2 years of previous experience in a call center.
• Proven ability to work effectively in a remote setting.
• Comfortable with using various software and technology tools.
• Excellent verbal and written communication abilities.
• Ability to understand and address customer needs with compassion.
• Strong focus on accuracy and thoroughness.
• Capable of working independently with minimal supervision.

Responsibilities

• Manage a high volume of customer-facing tasks daily.
• Interact with customers by phone to address inquiries.
• Handle 60–100 inbound calls per day with an average handle time of 6 minutes.
• Provide safety/adverse event experience as preferred.
• Identify barriers and collaborate to remove obstacles to access therapies.

Skills

Customer Service

Call Center Experience

Remote Work Experience

Computer/Technology Proficiency

Strong Communication Skills

Empathy and Patience

Attention to Detail

Independent Work

Job description

Overview

The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs. The focus is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. This role offers the opportunity to work in an energetic, fast-paced environment.

Remote, full-time role with a pay rate of $21/hr. Schedule: Monday–Friday, 8:00 am–8:30 pm EST. Anticipated Start Date: 12/1/2025. End Date: 3/31/2026. Contract length: 4 months. Training period: 8 weeks (December 1 – February 1).

Responsibilities

• Manage a high volume of customer-facing tasks daily and perform data entry in the program's tracking system with accuracy.
• Interact with customers by phone to address enrollment status, medication shipment status, general patient inquiries, and missing information outreach.
• Handle 60–100 inbound calls per day; average handle time per call is approximately 6 minutes. Monitor call quality and maintain 100% call quality expectations.
• Provide safety/adverse event experience as preferred and demonstrate empathy and strong customer service skills.
• Identify barriers, initiate resolution, and collaborate with the appropriate parties to remove obstacles to access therapies.

Qualifications

• Customer Service: Minimum 2 years of experience in healthcare required.
• Call Center Experience: At least 2 years of previous experience.
• Remote Work Experience: Proven ability to work effectively in a remote setting.
• Computer/Technology Proficiency: Comfortable with using various software and technology tools.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• Empathy and Patience: Ability to understand and address customer needs with compassion.
• Attention to Detail: Strong focus on accuracy and thoroughness.
• Independent Work: Capable of working independently with minimal supervision.

Preferred Experience

• Major medical experience
• Buy and bill experience
• Acquisition channel experience
• Insurance benefits verification support

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD& priorities for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.