Program Specialist (Remote)

TEKsystems; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology services provider is seeking a Program Specialist to serve as the primary contact for operational and reimbursement support. This role involves managing a high volume of customer inquiries, requiring strong customer service and communication skills. Candidates must have at least 2 years of healthcare customer service experience and the ability to work remotely. Competitive pay at $21/hr, with extensive benefits offered.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Time Off

Qualifications

• Minimum 2 years of experience in customer service within healthcare.
• At least 2 years of call center experience.
• Proven ability to work effectively in a remote setting.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary point of contact for customers.
• Handle 60-100 inbound calls per day regarding various patient inquiries.
• Maintain high-quality service with 100% call quality expectations.

Skills

Customer Service

Call Center Experience

Remote Work Experience

Strong Communication Skills

Attention to Detail

Empathy and Patience

Job description

Overview

Program Specialist - REMOTE | Pay Rate: $21/hr | Schedule: M-F 8am-8:30pm EST | Anticipated Start Date: 12/1/2025 | End Date: 3/31/2026 | Contract length: 4 months | Training period: 8 weeks (December 1 - February 1)

Description

The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. If you are selected for a Program Specialist will have the opportunity to work in an energetic, fast paced environment. Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program\'s tracking system. The Program Specialist must be disciplined with the ability to speak with customers, sit and talk for long stretches. Agents will be handling 60-100 inbound calls per day. High volume call experience is required. Average handle time per call is 6 minutes. Calls will include enrollment status, medication shipment status, general patient inquiries, outreach for missing information. Safety/adverse event experience is preferred. Customer service and empathy skills are a must. Agents could be handling a high volume of complaints initially. Agents will be be expected to have 100% call quality.

Responsibilities

• Serve as the customer\'s primary point of contact, providing operational and reimbursement support to complex programs.
• Own issues and remove obstacles that prevent patients or providers from accessing therapies requested.
• Manage a high-volume of customer-facing tasks daily and/or perform data entry in the program\'s tracking system with accuracy.
• Engage with customers via inbound calls (60-100 per day), addressing enrollment status, medication shipment status, general patient inquiries, and missing information outreach.
• Maintain high-quality service with 100% call quality expectations; prior safety/adverse event experience is preferred.

Skills & Qualifications

• Required experience:
• Customer Service: Minimum 2 years of experience in healthcare.
• Call Center Experience: At least 2 years.
• Remote Work Experience: Proven ability to work effectively in a remote setting.
• Computer/Technology Proficiency: Comfortable with using various software and technology tools.
• Strong Communication Skills: Excellent verbal and written abilities.
• Empathy and Patience: Ability to understand and address customer needs with compassion.
• Attention to Detail: Strong focus on accuracy and thoroughness.
• Independent Work: Capable of working independently with minimal supervision.

Preferred experience

• Major medical experience
• Buy and bill experience
• Acquisition channel experience
• Insurance benefits verification support

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to plan terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 14, 2025.

About TEKsystems

We\'re partners in transformation. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.