Program Specialist IV-PCS Level 1 System Support

Texas Health and Human Services; Austin (TX); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission in Austin seeks a Program Specialist IV to oversee DocuSign administration for Procurement and Contracting Services. The role focuses on routing contracts, ensuring compliance, and providing troubleshooting support under limited supervision.

You will train staff, generate reports, and collaborate with CAPPS/SCOR teams to ensure system functionality. This full-time position offers a comprehensive benefits package and opportunities for growth within the

Qualifications

• Experience with procurement and contracting in a government or large organization.
• Graduation from a four-year college with relevant major preferred.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide DocuSign customer support and manage contract workflows.
• Administer DocuSign configurations, routing, and reminders.
• Perform QA on contracts and supporting docs for execution.
• Troubleshoot DocuSign issues and routing or authentication problems.
• Support CAPPS/SCOR related testing and issue resolution.
• Develop and maintain documentation and training materials.

Skills

DocuSign administration

Contract workflows

CAPPS/SCOR testing

Technical troubleshooting

Regulatory/compliance knowledge

Education

Bachelor's degree in Computer Science / Information Systems

Tools

DocuSign

CAPPS

SCOR

Job description

Date: Aug 28, 2026
Location: AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Program Specialist IV-PCS Level 1 System SupportJob Title: Program Specialist IVAgency: Health & Human Services CommDepartment: Purchasing - Consolidated 2Posting Number: 20808Closing Date: 09/11/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $4,263.16 - $5,250.00Pay Frequency: Monthly
Salary Group: TEXAS-B-20Shift: DayAdditional Shift: Days (First)
TeleworkTravel: Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt
Facility Location:Job Location City: AUSTIN
Job Location Address: 1100 W 49TH ST (DHSB)
Other Locations:MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS
Job DescriptionProcurement and Contracting Services (PCS) Program Specialist will provide DocuSign Customer Support and assistance to purchasers, program staff, and governmental agencies specific to Health and Human Services Procurement and Contracting with a primary focus on routing of contracts. The role ensures timely processing, maintains regulatory compliance, and provides troubleshooting support while working under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job FunctionsEssential Job Functions: Provides DocuSign assistance to PCS staff and programs. Administers and manages contract workflows within DocuSign, including envelop creation, routing configuration templates, and automated reminders. Performs quality assurance assessments of all contracts and supporting documentation for contract requests received for contract execution utilizing DocuSign. Ensures proper review to include approval and sequencing. Troubleshoots DocuSign workflow issues, routing errors, authentication concerns, and document discrepancies. Processes requests for contract routing to vendors and HHS Signature Authorities for contract execution. Assists agency with PCS procurement-related issues associated with DocuSign. Assesses, analyzes and disseminates statistic reports. (50%)
Provides technical assistance to internal and external stakeholders; identifies areas of needed change and makes recommendations to improve operations. Responds to internal and external requests for information, regarding policy, procedures and standards. Provides executive staff with training, policy interpretation and recommendations. (20%)
Responsible for administering all facets of DocuSign administration for the HHS System. This includes developing agency policy and procedures for the use of DocuSign, organizing, creating and facilitating training and managing the DocuSign Application. (10) %.
Provides backup support to PCS Level 1 with CAPPS/SCOR technical assistance to staff on requisition, purchase order (PO) and contract processing. This includes but is not limited to testing solutions to issues in CAPPS/SCOR sandbox, providing detailed guidance to PCS staff regarding how to resolve a system issue, and developing and submitting any Change Service Request (CSR) as necessary to resolve issues. (10%)
Assists in the testing of CAPPS/SCOR as it relates to PCS. Works closely with the technical team to determine if the system is providing the required functionality. Provides technical team with detailed descriptions of system inconsistencies, systemic data issues, testing scenarios issues, and other problems that prevent the system from functioning properly or meeting the requirements of PCS. Maintains documentation that tracks the issues with testing. Performs other duties as assigned. (10%)
Registrations, Licensure Requirements Or CertificationsNone
Knowledge, Skills, And Abilities

• Knowledge of computer systems architecture, including hardware, operating systems, enterprise software, and system integration environments.
• Knowledge of understanding system capabilities and limitations, including troubleshooting methodologies.
• Knowledge of system administration principles, including user account management, access controls, and configuration management.
• Knowledge of state and federal procurement laws, regulations, and purchasing statutes and administrative requirements within the State of Texas.
• Knowledge of understanding public-sector purchasing principles, competitive bidding processes, contract compliance, and open-market sourcing.
• Knowledge of commodity classification structures, vendor sourcing strategies, and supply chain fundamentals.
• Skills in strong organizational skills with the ability to manage multiple high-priority assignments in a deadline-driven environment.
• Skills in the ability to maintain compliant and audit-ready records in accordance with regulatory standards.
• Skilled in diagnosing and resolving technical/system issues.
• Skilled in strong analytical and problem-solving skills with the ability to gather and evaluate complex information.
• Skill in providing clear and effective written and verbal communication skills, including the ability to translate technical information for non-technical stakeholders.
• Skilled in providing responsive, professional customer service to technical and non-technical users.
• Ability to exercise sound judgment and proactive decision-making grounded in policy, technical knowledge, and risk assessment.
• Ability to provide strong analytical and system-thinking skills with the ability to evaluate technical and operational requirements.
• Ability to gather, validate, and interpret complex information to support data-informed decisions.
• Ability to demonstrate and troubleshoot system or process issues and implement corrective solutions.
• Ability to be proficient in enterprise software applications, database systems, and reporting tools.
• Ability to work independently with minimal supervision while contributing effectively to cross-functional teams.
• Ability to maintain compliance, accurate, and audit-ready documentation.

Initial Screening CriteriaExperience in systems analysis and design work. Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.
Additional InformationN/A
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Active Duty, Military, Reservists, Guardsmen, And VeteransMilitary occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA AccommodationsIn compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work EligibilityDepending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
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