PROGRAM SPECIALIST I-DOE - 48001330

State of Florida; Tallahassee (FL); On-site; USD 36,000 - 39,000; Full time

Job summary

A state educational agency in Tallahassee is seeking a Program Specialist I to manage communications and ensure data quality within the Bureau of Educator Certification. The position offers a salary range of $36,317.26 - $38,133.12 and benefits including health insurance, retirement plans, and support for professional development. Candidates should be organized, communicative, and capable of working under pressure.

Benefits

State Group Insurance options

Retirement plan options

Paid holidays and personal holiday

Annual and sick leave benefits

Student Loan Forgiveness Program

Flexible Spending Accounts

Ongoing training and career growth

Qualifications

• Knowledge of Florida State Board of Education Rules and procedures.
• Ability to exercise mature judgment and work independently.
• Proficiency in Microsoft Office.

Responsibilities

• Organize and manage the unit shared email box.
• Perform quality control of information in the database.
• Respond to emails and technical inquiries promptly.

Skills

Knowledge of Florida State Board of Education Rules

Ability to organize work activities

Effective communication skills

Ability to manage multi-user Outlook accounts

Tools

Microsoft Office

Job description

Requisition No:862841

Agency: Department of Education

Working Title: PROGRAM SPECIALIST I-DOE - 48001330

Overview

Location: Tallahassee, Turlington Building

Position Title: Program Specialist I (CS)

Salary Range: $36,317.26 - $38,133.12

Pay Plan: Career Service • Position Number: 48001330

Posting Closing Date: 10/13/2025

Anticipated Vacancy: CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY

Agency: Florida Department of Education • Bureau of Educator Certification

Job Description: This position performs intermediate level work under the supervision of the Program Specialist Supervisor II of the Operations Section in the Bureau of Educator Certification. This role is responsible for organization and management of a unit shared email box to ensure proper and timely response to online account technical questions from applicants and existing educators, and for quality control and accuracy of information entered into the database system.

Responsibilities

• Organize and manage the unit shared email box to ensure proper and timely response to online account technical questions from applicants and existing educators.
• Perform quality control and quality assurance of information entered into the database system to ensure documents are accurately entered.
• Respond daily to emails and technical inquiries to maintain agency processing timelines.
• Collaborate with team members to process and record correspondence into the Bureau of Educator Certification database and imaging systems.
• Research applicant files and online accounts to determine status and recommend resolutions of online technical issues for electronic submission of applications.
• Provide documented guidance and training materials for applicants and bureau staff on online application issues.
• Collect and analyze online processing data and recommend strategies for improved efficiency and effectiveness.
• Prepare reports and other documentation in accordance with Bureau policies and procedures.
• Perform other duties as necessary.

Knowledge, Skills and Abilities

• Knowledge of Florida State Board of Education Rules and procedures governing issuance of Florida Educator Certificates.
• Ability to organize work activities and communicate effectively, both verbally and in writing.
• Ability to exercise mature judgment and work independently.
• Ability to establish and maintain effective working relationships with others.
• Ability to prepare forms and spreadsheets for computer entry and analysis.
• Ability to manage multi-user Outlook accounts including categorization and assignment.

Qualifications & Experience

Preferred qualifications include Microsoft Office experience.

Who We’re Looking For

The ideal incumbent must be productive under tight timeframes, balance multiple priorities, and maintain goal-directed behavior, sometimes under stress. Attendance is an essential function. Interact courteously with others and consider workload concerns of colleagues.

Benefits and Work Environment

Working for the State of Florida offers benefits, including:

• State Group Insurance options (health, life, dental, vision, and other options).
• Retirement plan options with employer contributions (www.myfrs.com).
• Nine paid holidays and a Personal Holiday each year.
• Annual and Sick Leave Benefits.
• Student Loan Forgiveness Program (eligibility required).
• Flexible Spending Accounts and Tuition Fee Waivers.
• Ongoing training and career growth.
• Supportive, professional environment.

For a complete list of benefits, visit www.mybenefits.myflorida.com.

Equal Opportunity and Compliance

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer. Reasonable accommodations are available to applicants with disabilities. The State supports a Drug-Free workplace and conducts drug testing as required. Veterans’ Preference applies to eligible candidates and requires documentation at submission. For more information, refer to the Selective Service requirements and applicable links.

Background screening: Level 2 background screening is required for employment or volunteering, including fingerprinting and checks as specified by law.