Program Specialist I - Court Coordinator

Montgomery County (PA); Norristown (Montgomery County); On-site; USD 50,000 - 70,000; Full time

Job summary

A public agency for children and family services in Norristown is seeking a Program Specialist to oversee dependency proceedings and collaborate with external partners. The ideal candidate will have a Bachelor’s degree in social work and advanced knowledge of child welfare systems. Responsibilities include monitoring service compliance and analyzing community service trends to ensure effective support for children and families.

Qualifications

• Must have advanced knowledge of Child Welfare systems, laws, and regulations.
• Experience in grant fund application and community agency consultation is preferred.
• Ability to analyze data to evaluate ongoing programs is required.

Responsibilities

• Provide oversight and coordination of dependency proceedings.
• Monitor service authorization and track compliance.
• Engage with community partners to enhance service provisions.

Skills

Child Welfare systems knowledge

Effective communication

Data analysis

Collaboration with HHS departments

Service monitoring

Education

Bachelor’s degree in social work or related field

Job description

Overview

The Program Specialist is responsible for providing oversight and coordination of dependency proceedings that support the direct service staff functions. The Program Specialist will directly work with external partners on court related initiatives/projects to ensure participation and alignment with the agency’s mission, as well as working internally with staff, solicitors and paralegals on court related practices.

Responsibilities

• Analysis of service trends, preparation of statistical reports and promotion of collaborative interventions. Accurate and complete reporting of service trends and preparation of reports. Demonstrates continuing understanding of interagency services, client needs and integrates with child welfare philosophy.
• Service authorization and monitoring. Prompt and appropriate processing of paperwork. Prompt and thorough response to questions and/or problems regarding billing and authorization periods; as well as tracking of receipt of mandated reports and services from providers and monitoring compliance with contractual stipulations.
• Case consultation and information. Compliance with established in-house and referral directives, programs, client eligibility, policy and procedure and legal mandates and is able to effectively communicate same. Utilization of new ideas and strategies for service provision and acquisition of resources to meet placement needs. Provision of accurate and comprehensive information to social services staff regarding available resources.
• Agency liaison to contracted services provider agencies, vendors, schools or others as assigned. Promotes positive working relationships evidenced through feedback, attendance at meetings, on-site visits conducted and contributions to problem solving and conflict resolution. Provides analysis of service delivery patterns by vendor agencies to maximize efficiency and effectiveness.
• Service/case review and auditing. Assures review of applicable services at stated intervals – schedules accurate and complete. Attendance and participation at reviews and contributions to efficient and effective service delivery.
• Effective community and external partner engagement to maximize child safety and family service provisions.
• Program and policy development. Participation and involvement in program and policy development to assure optimal delivery of child welfare services.
• Agency representative to special committees and consortiums. Positive representation of agency and strengthening of relationships with a professional community.
• Grants and special funds program implementation, management and tracking of outcomes. Coordination of grant funds maintained through accurate and complete data compilation. Applications processed are accurate and complete. Outcomes are monitored. Maintains relationship with funding source and grant awardees regarding compliance.
• Contribution to overall agency function by maintaining a supportive teamwork role with agency staff. Maintains supportive team role with coworkers. Accepts professional responsibilities of positions. Willingness to accept new, additional or unfamiliar responsibilities.

Qualifications

• Advanced knowledge of Child Welfare systems, related laws and regulations.
• Ability to communicate Child Welfare policy as well as OCY policy and procedure, provide case consultation and referral as related to service coordination for children and families. Ability to communicate effectively both verbally and in writing.
• Ability to collaborate with other HHS departments, vendors and professionals and communicate OCY practice.
• Ability to communicate service and contractual requirements related to cross systems partners to staff and other professionals.
• Knowledge and ability to secure services and appropriate funding for children and families.
• Ability to analyze data to evaluate effectiveness related to ongoing and new programs or programs that may require grant application or special funding.
• Ability to monitor outcomes, budget and use of programs communicated to vendors as well as agency administration.
• Ability to resolve service and funding issues with staff, vendors and other HHS partners.
• Ability to develop written agency policy as directed.
• Ability to conduct service review and audit as necessary.

Minimum Experience and Training

• Bachelor’s degree in social work or related field, with a minimum of two years’ experience in child welfare. Experience in applying for grant funds, consultation with community agencies providing services to children and families, and program management, preferred.
• This position is subject to mandates requiring Child Abuse, Criminal History, and FBI Clearances for employment.
• Pennsylvania residency is a requirement for this position.

Equipment Needed

Must have automobile in good working condition with Pennsylvania driver’s license and adequate insurance coverage.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

If you need help to fill out this application form or during any phase of the application, interview or employment process, please contact Human Resources or the Hiring Manager of the department.

EQUAL OPPORTUNITY EMPLOYER