Program Specialist I

SmartRecruiters, Inc.; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health plan

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA & DCFSA

Employee Assistance Program

Tuition Assistance

Paid time off

Job summary

Allegis Global Solutions (AGS) is hiring a Program Specialist I to build and maintain relationships with Hiring Managers and manage the full lifecycle of requisitions—from intake to onboarding and reporting. You will support talent delivery and ensure timely, high-quality hires for client teams.

You will work with vendors and client staff, monitor SLAs, document issues, and use CRM tools to drive satisfaction and process excellence across assignments.

Qualifications

• University degree preferred or applicable experience.
• Experience in high volume coordination activities.
• At least 1 year of customer service experience.
• Client hiring manager/supplier facing.
• Excellent verbal and written communications.
• Ability to work in a dynamic environment that changes daily.
• Strong analytical and problem solving skills.
• Strong documentation and follow up skills.
• Strong time management.
• Strong organization skills and attention to detail.
• Knowledge of MS Office (Excel, Word, PPT).
• Able to work independently with some direction.
• Customer Focused.

Responsibilities

• Assist client managers during all stages of contract labor acquisition: requisition intake, sourcing, candidate shortlisting and interviewing.
• Prepare insightful questions for requirement intake sessions with hiring managers to gather detailed job descriptions.
• Document requirement intake conversations in the appropriate database (VMS, AGS360).
• Use reports to manage open requirements and advise managers on status and sourcing strategies.
• Agree on expectations, timeframes, and roles with hiring managers for requisition fulfilment.
• Coach and oversee performance of participating staffing suppliers.
• Document client/supplier issues and track resolution in CRM.
• Monitor contract SLA's, requisition aging, invoicing, time/expense entry and vendor compliance.
• Maintain and update monthly activity and performance reports.
• Interact with clients, vendors, contract personnel and partners via face-to-face, email and phone.
• Assist with worker assignment management to improve data integrity.
• Liaise with managers, vendors and security to complete paperwork.
• Close work orders with accurate finish reasons and notify departments.
• Assist with collection of company assets from vendors.
• Monitor time and expense entry to ensure approvals.
• Coordinate onboarding to avoid delays and log inquiries in Salesforce.

Skills

Customer service

Communication

Time management

Organizational skills

MS Office

Problem solving

Independent work

Attention to detail

Education

University degree preferred

Tools

Salesforce

MS Office

VMS systems

Job description

Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that is designed to harness human enterprise, you design a workforce that is built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.

We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it's like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities:

• Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
• Document requirement intake conversations in appropriate database (VMS, AGS360)
• Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
• Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process
• Coach, manage and oversee performance of participating staffing suppliers
• Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
• Monito performance against contract SLA's , requisition aging, invoicing, time and expense entry and vendor compliance tracking
• Maintain and update monthly activity and performance reports
• Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners
• Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity
• Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)
• Assist with the collection of company assets from vendors (laptop, badges, etc.)
• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
• Log all client and vendor inquiries into Salesforce.com

Qualifications

• University degree preferred or applicable experience
• Experience in high volume coordination activities
• At least 1year of any customer service industry experience
• Client hiring manager/supplier facing
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Strong analytical and problem solving skills
• Strong documentation and follow up skills
• Strong time management
• Strong organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with some direction
• Customer Focused

Additional Information

Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Hospital plans
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for accommodation options.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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