Program Specialist- Community Care Hub Data Systems

Ageoptions, Inc.; Oak Park (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

AgeOptions in Oak Park, IL seeks a Program Specialist- Data Systems to manage the Community Care Hub's data platforms, dashboards, and digital tools. You will oversee data integration, database administration, and contract compliance.

The role includes supporting delivery partners, training facilitators, website content management, and developing forms to streamline workflows. Travel across Chicagoland is required.

Qualifications

• 2+ years in data collection and analysis, database management, and website management.
• 2+ years in research or program planning in social services and developing program evaluation tools.
• Strong communication skills and ability to convey information clearly to diverse audiences.
• Proven project management experience and attention to detail.
• Advanced Excel skills; experience with Power BI, Cumulus, and Wix Studio is a plus.

Responsibilities

• Data management and reporting, maintaining dashboards and metrics.
• Contract management and HIPAA compliance tracking.
• Partner support and relationship management; training facilitators and partners.
• Digital systems, tools and website administration; content updates and form development.

Skills

Project management

Communication skills

Multitasking

Adaptability

Team collaboration

Education

Associate's degree (relevant field)

Tools

Word

PowerPoint

Excel

Power BI

Cumulus

WIX Studio

Job description

Job Description

Are you committed to improving the quality of life and maintaining the dignity of older adults and those who care for them? Then, this position might be perfect for you! AgeOptions is recognized nationally as a leader in developing and helping to deliver innovative community-based resources and options to older populations in transition and through our network of community agencies we serve approximately 200,000 people annually.

Our offices are conveniently located in downtown Oak Park, Illinois, near the Green Line ‘L’ and Metra train station. We offer a welcoming work environment with competitive salaries and a strong benefit package. To learn more about what we do, please visit our website at: AgeOptions

Here's An Overview Of The Role

Our Community Care Hub connects individuals seeking to improve their health and well-being with programs proven to achieve those goals and this role is at the heartbeat of those efforts. The Program Specialist- Data Systems is responsible for managing and coordinating the data systems, digital tools and operation processes that support the Community Care Hub. This position will look after data integration, database administration, contract administration and compliance activities.

What are the Specifics (or at least some of them):

• Data Management and Reporting
  • Maintain the database platform, integrating data from delivery partners, ensuring data integrity and resolving system issues
  • Design and develop dashboards, reports and metrics to support the program
• Contract Management and Compliance
  • Use your strong organizational skills and attention to detail to manage delivery partner contracts and developing tracking systems and tools to monitor compliance
  • Track and monitor HIPAA compliance and safeguard information and maintain program integrity
• Partner Support and Relationship Management
  • Provide technical support and guidance to delivery and referral partners
  • Train new facilitators and partners on program standards and expectations
• Digital Systems, Tools and Website Administration
  • Design, update and troubleshoot content on the program's website to ensure accuracy and usability
  • Create, review and maintain digital forms to support data collection and workflow processes

This position may work from the field and having access to reliable transportation daily to travel throughout the greater Chicagoland area (city, suburbs and collar suburbs) is required.

Experience And Skills

Who are we Looking for-- Someone with:

• At least 2 years of experience in data collection and analysis, database management, and website management.
• At least 2 years of experience in research or program planning in social services as well as developing program evaluation tools.
• Associate's degree in social sciences, human services, public health, data systems, business admin or related area if no job experience
• Demonstrated communication skills, both verbal and written with the ability to convey information clearly to diverse audiences.
• Strong, demonstrated project management skills and experience
• Demonstrated proficiency in the use of Microsoft Office Suite including Word and PowerPoint with advanced Excel skills required. Experience with Power BI, Cumulus, WIX Studio, a plus.

Competencies For Success

• Proven ability to prioritize tasks, meet deadlines and maintain a high level of detail while considering diverse perspectives.
• Flexibility to adapt to changing priorities and deadlines.
• Accountable, Self-starter with a passion for our Mission, Vision and Values
• Actively seeks to understand others’ perspectives, foster open dialogue, adapts communication style for audiences and is approachable and respectful
• Experience working in team environments that value and leverage diverse viewpoints.
• Capacity to manage multiple tasks simultaneously, effectively working both independently and as part of an inclusive team.

Must be willing and able to travel within the greater Chicagoland area (primarily suburban cook county) regularly

AgeOptions is an Equal Opportunity Employer where diversity is celebrated and we are committed to creating an inclusive environment for all