Program Specialist

City and County of San Francisco - Human Services Agency; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The City and County of San Francisco - Human Services Agency is seeking a Program Specialist to perform specialized technical duties across IHSS, CAAP, CalWORKs, WDD, FCS, Investigations, SF Benefits Net and more. Under general supervision, you will review, evaluate, and coordinate program activities to ensure compliance with laws and policies.

You will research regulations, prepare reports, develop training materials, and support program management systems while guiding clerical and eligibility

Qualifications

• Three years of experience in social services related to eligibility, case management, data management, or employment services.
• Experience with large data sets and reporting is preferred.

Responsibilities

• Review, advise, monitor, and update policies for compliance with regulations.
• Research program regulations and prepare reports tracking metrics for stakeholders.
• Compose memos, manuals, and presentation materials.
• Facilitate projects and workgroups; provide tech support for program systems.
• Supervise clerical or senior eligibility staff as needed.
• Perform related duties as assigned.
• QUALITY CONTROL, INVESTIGATIONS, OVERPAYMENTS, AND/OR APPEALS SPECIALIST duties as assigned.
• TRAINING AND POLICY DEVELOPMENT SPECIALIST duties as assigned.
• TECHNICAL PROGRAM SPECIALIST duties as assigned.
• WORKFORCE MANAGEMENT SPECIALIST duties as assigned.
• PREVENTION AND PROBLEM SOLVING SPECIALIST duties as assigned.

Skills

Policy interpretation

Project coordination

Stakeholder communication

Tools

Microsoft Forms

Job description

The 2913 Program Specialist is used by In Home Supportive Services (IHSS), County Adult Assistance Program (CAAP), CalWORKs, Workforce Development (WDD), Family and Children’s Services (FCS), Investigations, SF Benefits Net, Program Support Operations, Alignment & Guidance as well as the Department of Homelessness and Supportive Housing. Under general supervision, the Program Specialist performs a variety of specialized technical duties that may include investigating, reviewing, evaluating, training, screening and coordinating the activities of various programs of the Human Services Agency and the Department of Homelessness and Supportive Housing. Positions in this job code are responsible for carrying out specialized functions for an assigned program and performing specialized duties, which require a comprehensive knowledge of Federal, State, Local, and departmental policies, procedures, rules, and regulations. The Program Specialist may direct the work of clerical staff and/or senior eligibility staff and manage the skill development of new employees.

ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

• Reviews, advises, monitors, and updates Department policies, processes, and procedures for compliance with County, Federal, and State regulations and provides policy interpretation as it relates to the assigned program.
• Researches program and quality control regulations and procedures to prepare reports that track metrics and presents summary findings and recommendations to stakeholders by implementing data collection tools, such as Microsoft Forms.
• Composes written material, such as hard copy memos, manuals, reports, interactive online resources, and presentation media.
• Facilitates and contributes to short and long-term projects and workgroups.
• Provides technical support for assigned program management systems to ensure smooth functionality and responsiveness to stakeholders.
• May supervise and guide clerical and/or senior eligibility staff to support staff development and growth.
• Performs related duties as assigned.

In addition to the duties above, for the unique assignments below, incumbents may perform the following duties (see full role descriptions on the linked job description):

• QUALITY CONTROL, INVESTIGATIONS, OVERPAYMENTS, AND/OR APPEALS SPECIALIST
• TRAINING AND POLICY DEVELOPMENT SPECIALIST
• TECHNICAL PROGRAM SPECIALIST
• WORKFORCE MANAGEMENT SPECIALIST
• PREVENTION AND PROBLEM SOLVING SPECIALIST

How to Qualify

Experience:

• Three (3) years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training (data management experience includes experience with high-level and large scale data management activities using software programs dealing with large data sets. Administrative record-keeping experience is not considered qualifying).