Program Specialist

Resource Innovations; San Diego (CA); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Healthcare coverage

Paid vacation

Paid sick time

Paid holidays

Parental leave

Commuter benefits

Employee assistance program

Job summary

Resource Innovations in San Diego is seeking a Program Specialist for Communications and Employer Engagement to lead outreach and program communications. This full-time role supports employer partnerships, participant recruitment, and content development across newsletters, websites, and marketing collateral.

The position emphasizes event strategy, cross-team collaboration, and continuous improvement of participant experience, with travel within San Diego and a funding-guarded term through

Qualifications

• 5+ years in marketing or customer service/sales in energy efficiency or the trades (HVAC, plumbing, electrical services, refrigeration).
• Travel within San Diego County is required (2-5 times per month).
• Strong time, task, and relationship management skills.
• Demonstrated proficiency in writing and editing marketing content and collateral."
• High attention to detail and ability to learn complex topics quickly.

Responsibilities

• Perform direct outreach with employers and participants to secure partnerships and enrollment.
• Lead trade show and outreach event strategy; coordinate participation and budgeting.
• Develop and manage email campaigns; coordinate cross-marketing efforts with other programs.
• Create and update monthly content for participants and employers; work with marketing on newsletters.
• Update marketing collateral and align materials with changing program services.
• Coordinate user experience improvements across the program, website content, and enrollment processes.
• Support social media strategies and internal marketing meetings.
• Expand course offerings and update the course catalog; liaise with training partners.
• Perform additional programmatic and administrative tasks as needed.
• All other duties assigned.

Skills

Marketing experience

Customer service

Time management

Relationship management

Content writing

Tools

Salesforce

EventBrite

Google Workspace

Microsoft Office

Job description

Job Description

We are hiring for a Program Specialist for Communications and Employer Engagement that will lead the development, refinement, and implementation of the program communications and outreach strategy including outreach with San Diego employers, employee participants (professionals in the trades and clean energy fields), and industry partners. They will be performing a critical role in securing employer partnerships and recruiting participants to the program.

This position is envisioned as a full-time role through October 2027 with the possibility of extension based on the availability of program funding.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Working in close collaboration with RI’s program and marketing teams, duties include but are not limited to the following:

Duties And Responsibilities

• Perform direct outreach with employers and employee participants: Secure employer partnerships through participation at trade shows, industry events, one-on-one outreach; conduct regular follow up with employers to convert leads into program enrollment and participation.
• Lead strategy for trade shows and outreach event participation: Identify major trade shows and events (roughly 1-2 per month) for enhanced employer outreach; coordinate with team members to ensure adequate event participation; execute a timeline for event preparation; review event details and recommend who should be at the event and in what capacity, recommend the event package for purchase (attendance, sponsorship, tabling, breakout session); handle all purchases of relevant sponsorships/tickets/registrations, update the client events tracking system on a regular basis, coordinate with the client to ensure approval of event expenses; lead pre- and post-event marketing efforts; enter all contacts into Salesforce and other event tracking systems following each event.
• Execute the programs email campaign: Develop and continually update the email campaign calendar, in coordination with the client; develop content for emails to prospective participants; work with other relevant programs to execute cross-marketing campaigns; ensure timely approval of emails by the client; ensure timely release of emails in accordance with the campaign calendar.
• Develop and roll out content: Design and prepare content for monthly communications with program participants (jobseekers and employers), including research on and summary of the latest relevant job openings and latest program job candidates; work with marketing team to design and launch newsletters or other content on a regular basis.
• Prepare and update marketing collateral: Ensure marketing collateral is updated to reflect changing program services and requirements; Identify additional marketing collateral needs and produce content for new collateral, as needed; Develop content for marketing materials;
• Communicate collateral design needs to the client in a timely fashion, and ensure timely approval of collateral by the client.
• Coordinate the execution of an improved user experience: Ensure coordination between the Program Manager, marketing team, program partners, and the client to improve the participant user experience; ensure website enhancements are relevant to the intended audience and being executed in a timely manner; write, review, and edit website content, as needed; provide course-related content for website, as needed; coordinate with program partners to adapt the participant application processes and automate communications with participants; coordinate team members to recommend and execute integrated user-friendly course enrollment process.
• Ensure coordinated social media strategy: As appropriate, work with the marketing team and the client to support the development and execution of a social media strategy.
• Lead internal marketing team meetings: Coordinate with the Program Manager and other team members to develop the draft agenda, take meeting notes, articulate clear action items/ next steps, and ensure necessary follow-up by team members following the meeting.
• Expand in-person and online course offerings and update course catalog: As needed, work with other team members to identify and conduct outreach to new potential training partners and course offerings; Coordinate with the client to update the course catalog to reflect upcoming live events and new on-demand and eLearning courses.
• Perform other duties as assigned: Support other programmatic and administrative tasks as needed, including community outreach, employer engagement, data and quality assurance, program performance reporting, administrative support, and meeting scheduling.
• All other duties assigned

Requirements

• 5+ years of experience in marketing, customer service/sales in energy efficiency or the trades (HVAC, plumbing, electrical services, refrigeration), energy efficiency program operations.
• Travel within San Diego is required (estimated 2-5 times per month), candidates must live and work in San Diego County.
• Strong time, task, and relationship management skills, with proven ability to contribute positively both independently and as a team member.
• Demonstrated proficiency in writing and editing marketing content and ensuring accurate, timely, and high-quality marketing collateral.
• High attention to detail.
• Able to quickly learn complex topics and produce, revise, and update deliverables tailored to the different needs of technical, managerial, and lay audiences.
• Able to give and receive productive feedback to/from colleagues, partners, and clients.
• Able to adhere to ethical, cybersecurity, and privacy guidelines.

Preferred Qualifications

• Experience in the San Diego construction trades, energy efficiency, and/or energy markets.
• Sales or customer service experience with trades companies and/or integrated demand-side management (IDSM) industry partners.
• Proficiency with Google/Microsoft Office Suite, Zoom, Salesforce, EventBrite, and other productivity, CRM, and marketing tools.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is:$44,800.00-$64,480.00.

In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes paid vacation, paid sick time, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.