Program Specialist

Index Analytics LLC; Milford Mill (MD); Remote; USD 50,000 - 70,000; Full time

Job summary

A growing consultancy in Maryland is seeking a Project Specialist to provide technical support for government contracts. This remote role involves managing inquiries from organizations, meeting facilitation, and Salesforce CRM updates. The ideal candidate has a bachelor's degree, strong communication skills, and at least 2 years of relevant experience in a supportive environment.

Qualifications

• US citizen or Authorized to work in the US for 3 of the last 5 years.
• 2 or more years of post-collegiate work experience.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for organizations throughout the application process.
• Facilitate meetings and technical assistance conference calls.
• Update Salesforce CRM at least twice weekly.

Skills

Organization skills

Communication skills

MS Office proficiency

Ability to work independently

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Index Analytics, LLC, is a rapidly growing Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities.

Index Analytics is seeking a dedicated Project Specialist to join our remote team in support of Government contracts, with a primary focus on technical support. This role is ideal for someone who thrives at multi-tasking and is passionate about delivering exceptional technical assistance to a portfolio of organizations.

As the first line of contact for users and stakeholders, you will provide support across multiple channels, ensuring timely and professional resolution of inquiries and issues. Stakeholders include nonprofit organizations, hospitals, and national health care organizations.

Responsibilities

• Serve as the primary point of contact for organizations throughout the 4 phases of the application process, as well as ongoing program administration.
• Prepare draft responses to questions based on existing resources and in collaboration with project leadership.
• Facilitate meetings and technical assistance conference calls between project team and stakeholder meetings (e.g., develop agenda, host, and lead discussion)
• Validate information submitted by entities as part of their application.
• After reviewing the applications, generate and send validation findings email to entities after review by project leadership, if needed.
• Provide project leadership with updates prior to scheduled meetings and update relevant documents and systems.
• Update the Salesforce CRM at least twice weekly for their entities.

Qualifications

Required:

• US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust.
• Bachelor’s degree
• 2 or more years of post-collegiate work experience
• Proficiency in MS Office suites including Word, Excel, and PowerPoint
• Must be highly organized
• Strong verbal and written communication skills
• Ability to work independently and in a team environment
• Ability and confidence to learn new skills and acquire content knowledge quickly and independently

Preferred but not required:

• Bachelor's in a health or public policy-related field
• Experience as a Salesforce CRM or other CRM user
• One or more of the following skills and/or experience
• Project coordination and general administrative support (e.g., Meeting Notes and Action Items)
• Basic qualitative research: gray literature / environmental scanning and abstracting
• Marketing communications, editing, graphic design
• Basic or advanced knowledge of health care policy and experience in regulatory analysis
• Experience working with medical claims data

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal.

If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.