Program Specialist

TEKsystems; Fort Mill (SC); Remote; USD 60,000 - 80,000; Full time

Job summary

A prominent IT staffing firm is looking for a remote customer support agent. Candidates should have a minimum of two years in high volume call center experience, particularly in healthcare. This role involves managing 60-100 inbound calls daily, addressing customer inquiries and needs with empathy and accuracy. The position offers competitive pay and a fully remote working environment.

Benefits

Medical, dental & vision benefits

401(k)

PTO/vacation/sick leave

Qualifications

• At least 2 years of high volume call center experience.
• Minimum 2 years of experience in healthcare customer service.
• Proven ability to work effectively in a remote setting.

Responsibilities

• Serve as the customer’s primary point of contact providing operational support.
• Handle a high-volume of customer-facing tasks and perform data entry.
• Collaborate with appropriate parties to eliminate obstacles for customers.

Skills

Call Center Experience

Customer Service

Remote Work Experience

Computer/Technology Proficiency

Strong Communication Skills

Empathy and Patience

Attention to Detail

Independent Work

Job description

Overview

Description: Contract length: 4 months. Start date: 12/1/2025. End date: 3/31/2026. Training period: 8 weeks (December 1 – February 1). Candidates can be sourced nationally and will be 100% remote. Agents will support high inbound calls; inbound experience with familiarity with medical terminology is a plus.
Agents will be handling 60-100 inbound calls per day. High volume call experience is required. Average handle time per call is 6 minutes. Calls will include enrollment status, medication shipment status, general patient inquiries, and outreach for missing information. Safety/adverse event experience is preferred. Customer service and empathy skills are a must. Agents could be handling a high volume of complaints initially. Agents are expected to maintain 100% call quality. Heavy call volume is expected from February to March.

Responsibilities

• Serve as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Neovance. Own issues and remove obstacles that prevent patients or providers from accessing the therapies requested.
• Be a self-starter who takes initiative, identifies barriers, and collaborates with appropriate parties to eliminate obstacles for the customer.
• Handle a high-volume of customer-facing tasks daily and perform data entry quickly and accurately in the program’s tracking system.
• Maintain discipline and the ability to speak with customers for long periods.

Qualifications & Skills

• Call Center Experience: High volume; at least 2 years of experience.
• Customer Service: Minimum 2 years of experience in healthcare required.
• Remote Work Experience: Proven ability to work effectively in a remote setting.
• Computer/Technology Proficiency: Comfortable with various software and technology tools.
• Strong Communication Skills: Excellent verbal and written communication.
• Empathy and Patience: Ability to understand and address customer needs with compassion.
• Attention to Detail: Focus on accuracy and thoroughness.
• Independent Work: Ability to work independently with minimal supervision.
• Preferred experience in major medical, buy-and-bill, acquisition channel, or insurance benefits verification.

Additional Details

• Experience Level: Intermediate
• Pay and Benefits: Pay range $21.00/hr. Eligibility requirements apply to some benefits; benefits subject to change and plan terms. Benefits may include medical, dental & vision; 401(k); life insurance; disability; HSA; transportation benefits; employee assistance; PTO/vacation/sick leave.
• Workplace Type: Fully remote
• Application Deadline: Anticipated close on Oct 13, 2025

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and is an equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.