Program Specialist

TEKsystems; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading staffing solutions company is seeking a Program Specialist for a fully remote position. The role involves managing inbound calls, providing operational support, and ensuring customer satisfaction in a healthcare environment. Candidates should have at least 2 years of high-volume call center and healthcare customer service experience, alongside strong communication skills. Compensation is $21.00/hr with benefits including medical, dental, and retirement plans.

Benefits

Medical, dental, and vision insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Qualifications

• Minimum 2 years of high-volume call center experience.
• At least 2 years of customer service in healthcare.
• Proven remote work proficiency.

Responsibilities

• Primary contact providing operational and reimbursement support.
• Own issues preventing access to therapies.
• Manage high-volume customer tasks daily.

Skills

Call Center Experience

Customer Service Knowledge

Communication Skills

Empathy

Attention to Detail

Tools

Various Software

Job description

Description

Contract length: 4 months

Agents will be handling 60-100 inbound calls per day. High volume call experience is required. Average handle time per call is 6 minutes. Calls will include enrollment status, medication shipment status, general patient inquiries, outreach for missing information. Safety/adverse event experience is preferred. Customer service and empathy skills are a must. Agents could be handling a high volume of complaints initially. Agents will be expected to have 100% call quality.

Heavy call volume expected from February to March.

Job Responsibilities

The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Neovance. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested.

The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program's tracking system.

Requirements

Required experience:

• Call Center Experience: (High Volume) At least 2 years of previous experience.
• Customer Service: Minimum 2 years of experience in healthcare required.
• Remote Work Experience: Proven ability to work effectively in a remote setting.
• Computer/Technology Proficiency: Comfortable with using various software and technology tools.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• Empathy and Patience: Ability to understand and address customer needs with compassion.
• Attention to Detail: Strong focus on accuracy and thoroughness.
• Independent Work: Capable of working independently with minimal supervision.

Preferred experience in any of these areas:

• Major medical experience
• Buy and bill experience
• Acquisition channel experience
• Insurance benefits verification support

Benefits and Compensation

The pay range for this position is $21.00 - $21.00/hr. Benefits may include medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, and Time Off/Leave (PTO, Vacation or Sick Leave).

Work Environment

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.