Program Services Specialist (U) (4774)

SIU Medicine; Springfield (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide essential services to vulnerable populations. This role focuses on direct patient interaction, advocating for social needs, and collaborating with various health agencies to improve outcomes. You will engage with community resources, assist patients in achieving personal goals, and help reduce health disparities exacerbated by recent crises. This position is perfect for someone passionate about making a difference in the lives of others while working in a supportive and mission-driven environment.

Qualifications

• 3 years of relevant coursework or experience in social services.
• Ability to assess individual needs through interviews.

Responsibilities

• Provide direct patient interaction and support.
• Connect patients to community resources and assist with transportation.

Skills

Human Nature Understanding

Interviewing Skills

Record Organization

Resource Acquisition

Relationship Building

Education

Coursework in Social Work or Behavioral Sciences

Paraprofessional Experience in Social Services

Job description

Description

This position involves providing direct services to individuals. The program is funded to care for patients/clients who do not fit well within the standard medical model. The role requires collaboration with medical providers, primary care teams, and other agencies to improve patient outcomes and care. It aims to reduce health disparities caused by COVID-19 or other health emergencies and to advocate for social and environmental needs. The position works closely with the health center site, PCPs, Local Health Departments, and Community-Based Organizations to provide wrap-around services and build trust with socially vulnerable populations.

Examples of Duties

1. Support - Direct Patient Interaction 100%
2. Explain program requirements and guidelines to the general public.
3. Develop community resource materials reflective of the local community.
4. Conduct interviews and intake assessments to determine individual needs.
5. Assist patients in setting and achieving personal goals via various communication methods.
6. Support skill-building interventions to help patients utilize resources, manage symptoms, and develop independence.
7. Connect patients to community resources such as housing, medical care, education, and vocational training.
8. Assist with transportation to appointments.
9. Maintain written records as required by the program.
10. Participate in administrative and training meetings to adhere to policies and protocols.
11. Complete other duties as assigned.

Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Any combination totaling three years (36 months) from the following categories:
1. Coursework in social work or behavioral sciences, or a related field, with conversion details provided.
2. Progressively responsible work experience in social service/counseling at a paraprofessional level under qualified supervision.

Knowledge, Skills and Abilities (KSAs)

1. Understanding of human nature.
2. Ability to interview individuals to assess needs.
3. Skill in organizing and maintaining records.
4. Ability to obtain necessary services for participants.
5. Ability to establish effective relationships with participants and staff.

Additional Information

If assistance is needed, contact the Office of Human Resources at [e-mail] or call 217-545-0223, Monday through Friday, 8:00 am to 4:30 pm.

The mission of SIU School of Medicine is to enhance health in central and southern Illinois through education, patient care, research, and community service.

The annual security report is available online at https://www.siumed.edu/police-security, containing policy statements and crime statistics, published in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act.

SIU School of Medicine is an Affirmative Action/Equal Opportunity employer, providing equal employment and educational opportunities regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, or marital status, in accordance with applicable laws.

Pre-employment background screening is required.