Program Service Representative

Wurth Industry US; Ida Grove (IA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

10 paid holidays

Maternity/Paternal leave

Tuition reimbursement

Job summary

The Vendor-Managed Inventory Program Service Representative position at Wurth Industry US involves setting, stocking and delivering products, and maintaining the overall program presentation at customer facilities. You will manage onsite/remote CPS program operations and provide best-in-class service by maintaining inventory levels and following safety standards.

Responsibilities include stocking, transportation, program growth, and coordination with internal teams to resolve issues while

Qualifications

• Requires high school diploma or GED.
• 1-2 years material handling or warehouse experience.
• Minimum of 2 years of experience in customer management.
• Valid Driver's License and clean driving record.
• Ability to pass and maintain DOT certification.
• Regularly lift 30 to 60 pounds; may be on feet up to 8 hours a day.
• Work at customer locations with varying conditions.
• Basic computer knowledge including Microsoft Office.
• Effective verbal and written communication skills.
• Ability to solve practical problems.
• Ability to establish, build and maintain positive relationships with customers.

Responsibilities

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
• Maintain expert knowledge of program systems and operations.
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

Skills

Material handling/warehouse

Customer management

Driver's license

DOT certification

Lifting 30-60 lb

MS Office

Communication skills

Problem solving

Relationship building

Education

High school diploma or GED

Tools

MS Office

Job description

The Vendor-Managed Inventory [Program Service] Representative job involves setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Representative, you are responsible for the management of onsite/remote CPS Program operations and providing best in class service standards by maintaining established inventory levels, while adhering to established safety standards, consistent communication, and issue escalation.

Location: Sioux Falls, SD.

Schedule: Monday - Friday, 7:00am - 3:30pm.

Responsibilities

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
• Maintain expert knowledge of program systems and operations.
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

Qualifications

• High school diploma or GED required.
• 1-2 years of material handling or warehouse experience.
• Minimum of 2 years of experience in customer management.
• Valid Driver's License and clean driving record.
• Ability to pass and maintain DOT certification.
• Regularly lift 30 to 60 pounds; may be on feet up to 8 hours a day.
• Work performed in customer's facilities with varying conditions, including summer and winter driving.
• Basic computer knowledge including Microsoft Office.
• Effective verbal and written communication skills.
• Ability to solve practical problems.
• Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit feedback, and manage difficult customer situations.

Compensation and Benefits

Pay: $20.00 per hour. Pay is based on several factors including position, labor markets, education, skills, work experience and certifications. Eligible for an annual incentive bonus based on organizational performance.

• Proactive supply chain solutions customized to your business, industry.
• Industrial products and services delivered with prompt, personal attention.
• Inventory management solutions that keep your production line moving smoothly.
• Complete program support from initial design to implementation, training, and ongoing analysis.
• Maternity/Paternal leave after 1 year of service.
• Tuition reimbursement eligible after 1 year of service.
• Health benefits and programs – medical, vision, dental, life insurance and more.
• Additional benefits: 401(k), short-term disability, long-term disability.
• Paid time off, accrued per pay period, additional day earned per year of service.
• 10 paid holidays.

Equal Opportunity Employment (EEOC Statement)

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.