Program Service Representative

Wurth Industry US; Red River (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k)

Paid Time Off

Paid holidays

Maternity/Paternity leave

Short-term disability

Long-term disability

Annual incentive bonus

Job summary

Wurth Industry North America seeks a Vendor-Managed Inventory Representative to manage on-site CPS programs at customer facilities. You will stock, deliver, and maintain inventory levels, interact with customers, and escalate issues to ensure program performance.

Based at our Rock Hill, SC site, you will work Mon-Fri 7:00am–4:00pm with travel to customer locations; pay is $19/hour, plus potential annual incentive bonus.

Qualifications

• High School Diploma or GED required.
• 1-2 years of material handling or warehouse experience preferred.
• Minimum of 2 years' experience in driving or customer management.
• Valid driver's license and DOT Medical Certificate (or ability to obtain) required.
• Must be at least 21 years old to drive a company vehicle.
• Lift 30–50 pounds and stand up to 8 hours daily.
• 100% nearby daily travel to customer sites.
• Basic computer skills including MS Office and clear communication.

Responsibilities

• Stock product for multiple customer programs by filling or swapping bins, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Set up new customer programs and expand existing ones.
• Monitor inventory levels using VMI platforms and place orders; review open orders.
• Maintain knowledge of program systems and operations.
• Maintain a clean, organized workspace and professional customer interaction.
• Communicate with internal and external stakeholders; resolve issues impacting programs or service levels.
• Comply with safety policies and procedures.
• All other duties as assigned.

Skills

Customer interaction

Communication

Problem solving

Microsoft Office

Relationship building

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Vendor-Managed Inventory Representative [Program Service Representative] is responsible for setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Rep, you are responsible for the management of onsite CPS Program operations, including maintaining established inventory levels, direct customer interaction, adherence to established safety standards, internal communication and issue escalation.

Schedule: Monday-Friday, 7:00am - 4:00pm
Pay: $19.00 per hour
This role is based out of our Rock Hill, SC facility.
*Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
• Maintain expert knowledge of program systems and operations
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES

• High School Diploma/GED required.
• 1-2 years of material handling or warehouse experience preferred.
• Minimum of 2 years' experience in driving or customer management.
• Must have a valid driver's license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
• The employee is regularly required to lift 30 to 50 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties.
• 100% nearby daily travel.
• Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions.
• Basic computer knowledge including Microsoft Office.
• Ability to communicate effectively with both verbal and written communications with all departments within an organization.
• Ability to solve practical problems.
• Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations.

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Qualifications

Education: GED (required), High School (required)

Licenses & Certifications: Drivers License non CDL (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.