Program Secretary - Crisis Response

Carle Health; Peoria (IL); On-site; USD 22,000 - 36,000; Full time

Job summary

Carle Health is seeking a front desk receptionist/unit secretary in Peoria, IL to manage patient flow, answer inquiries, and protect patient privacy. You will support clerical tasks and coordinate with physicians and staff to ensure efficient operations.

The role emphasizes professional communication, basic computer skills, and the ability to handle sensitive information in a healthcare setting.

Qualifications

• Office experience (1+ years)
• Knowledge of medical terminology (1+ years)
• Completion of Unit Secretary course (1+ years)

Responsibilities

• Greet visitors and patients, and route inquiries to the appropriate resource
• Maintain patient privacy and HIPAA compliance in daily tasks
• Enter and verify patient data into the EMR system and support clerical processes
• Answer phones professionally and document calls with unit, name, and title
• Coordinate with hospital departments to ensure smooth information flow and safety procedures

Skills

Office experience

Medical Terminology

Education

Unit Secretary course

Tools

EMR system

Microsoft Word

Microsoft Excel

Email

Windows OS

Job description

Overview

To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.

Qualifications

Certification & Licensure Requirements

• Must have control over personal use of all mood-altering chemicals and behaviors. Upon Hire
• Use of usual and customary equipment used to perform essential functions of the position. Upon Hire

Experience Requirements

• Office 1+ years
• Medical Terminology 1+years
• Completion of Unit Secretary course 1+ years

Other Requirements

Basic reading, writing and oral skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding

Responsibilities

Acts as the front door and receptionist for the unit/facility, promoting positive relationships

• Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner
• Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility
• Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.
• Displays warmth, concern and respect for those seeking assistance
• Answers telephone timely, professionally, identifying unit, name, and title
• Establishes positive working relationships with other hospital departments and personnel
• Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care
• Communication with others is professional and respectful
• Alerts staff to walk-in assessments in a discreet and expedient manner
• Keeps reception area organized and neat
• Prioritizes and accurately channels incoming and outgoing information

Utilizes Technology accurately and efficiently

• Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly
• Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies Enters and scans patient documents into EMR system Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports Understands and is knowledgeable of computer downtime procedures Enters, modifies, and corrects patient changes as appropriate Prints/copies materials for office staff as requested Proficiently operates and is able to trouble-shoot fax machine and printer

Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit

• Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible
• Responds appropriately to unit emergencies and alerts
• File/scans reports from printer/fax
• Maintains flexibility and is able to adapt to rapidly changing environment and work volume
• Attends and participates in daily safety huddles
• Attends and participates in unit committees, staff meetings
• Submits work orders for repairs or cleaning of unit/facility as needed
• Adheres to Infection Prevention & Safety policies
• Performs extra duties as requested

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $15.91per hour - $25.77per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.