Program Ready Trainer- Licensed Insurance

Concentrix; Ohio; Remote; USD 10,000 - 60,000; Full time

Job summary

Concentrix is seeking a Program Ready Trainer for Licensed Insurance, a role designed to introduce new agents to training through effective sessions. Ideal candidates will have strong customer service experience, a P&C insurance license, and be passionate about teaching and nurturing a diverse team. This remote position offers growth opportunities within a supportive culture that invests in employee development.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training

Employee referral bonus opportunities

Qualifications

• 1+ years of customer service experience.
• Active resident license for P&C insurance required.
• Strong computer navigation skills.

Responsibilities

• Facilitate training for new hires.
• Evaluate performance and provide feedback.
• Support trainees during the transition to production.

Skills

Problem-Solving

Communication

Multi-tasking

Education

High School Diploma or GED (preferred Bachelor's Degree)

Tools

Microsoft Office

Job description

Job Title:

Program Ready Trainer- Licensed Insurance

Job Description

The Program Ready Trainer II (PRT) is a temporary training role that is designed to introduce agents to the training organization by supporting the delivery of client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs. This position requires attaining and maintaining certification in the Associate Trainer Certification Program. Successful PRTs may career path into the Training Organization.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth "awards every year? Then a remote Licensed Property & Casualty Insurance Sales Agent position at Concentrix is just the right place for you!

As a Remote Licensed P&C Insurance Sales Program Ready Trainer II, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES

• Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer II will facilitate the training of classes as required
• Apply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
• Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager
• Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
• Responsible for achieving individual training performance metrics
• Support the transition of trainees from training to production environment, ensuring competency levels meet business needs
• Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
• Participate in Concentrix and client training sessions as required
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Licensed Property & Casualty Insurance Sales Program Ready Trainer II (Remote) role include:

• 1 + years of customer service and 6 months sales experience
• Active resident license to sell P&C insurance
• Verifiable High school diploma or GED (Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred)
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking with strong problem-solving skills
• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail

MUST RESIDE IN THE UNITED STATES OR HAVE A VALID U.S. ADDRESS FOR RESIDENCE

CAREER FRAMEWORK ROLE

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

o The base salary for this position is $19/hr., plus $1/hr. while training classes (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. The deadline to apply for this position is 7/21/2025.

o Paid training (Classroom: 6 Weeks and Transition: 7 Weeks)

o Lucrative employee referral bonus opportunities

o DailyPay enrollment option to access pay "early," when you want it

o Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

o Health and wellness programs with trained partners to help promote a healthy you

o Mentorship programs that support your rewarding career journey

o Work-from-home convenience with company-supplied technologies

o Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

o Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

o A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.