Program Quality Specialist – Testing Experience

The Midtown Group; United States; On-site; USD 40,000 - 50,000; Part time

Job summary

A leading educational services provider is seeking a Program Quality Specialist to enhance service quality for examinees. This entry-level position requires investigating testing concerns and analyzing data to propose enhancements. The candidate will monitor vendor performance and address examinee feedback, ensuring high quality during examination processes. Strong analytical and communication skills are essential for effectively resolving testing issues and improving applicant experiences. A contract engagement in a non-profit organization setting is offered.

Qualifications

• Ability to analyze data and identify patterns.
• Experience in customer service or related fields.
• Strong written and verbal communication skills.

Responsibilities

• Improve quality of services for examinees.
• Investigate and resolve testing concerns reported by examinees.
• Evaluate vendor performance related to test delivery.
• Review post-exam surveys for testing experience issues.

Skills

Data analysis

Communication

Problem-solving

Client interaction

Job description

A leading educational services provider is seeking a Program Quality Specialist to enhance service quality for examinees. This entry-level position requires investigating testing concerns and analyzing data to propose enhancements. The candidate will monitor vendor performance and address examinee feedback, ensuring high quality during examination processes. Strong analytical and communication skills are essential for effectively resolving testing issues and improving applicant experiences. A contract engagement in a non-profit organization setting is offered.