Program Quality Manager, Bureau of Hepatitis, HIV, and STI

DEPT OF HEALTH/MENTAL HYGIENE; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Loan forgiveness

City employee benefits

Work from home up to two days

Job summary

The New York City Department of Health and Mental Hygiene seeks a City Research Scientist to lead viral hepatitis linkage to care initiatives, analyze program data, and supervise staff. You will partner with clinicians, program managers, and community organizations to improve outcomes and apply evidence-based strategies.

Responsibilities include monitoring contracts, coordinating with contractors, and contributing to equity and capacity-building activities while staying current on hepatitis

Qualifications

• Master’s degree in public health, health management, or related field.
• Experience collecting, managing, cleaning, and reporting data.
• Strong written and oral communication skills.

Responsibilities

• Monitor contracts and budgets; ensure invoicing compliance.
• Plan and coordinate linkage to care initiatives with contractors.
• Analyze program data and conduct quality assurance.
• Engage with stakeholders to address service delivery needs.
• Develop and evaluate quality improvement projects to increase screening and treatment rates.
• Supervise one or two staff and contribute to capacity building.

Skills

Public health knowledge

Data management

Project management

Stakeholder engagement

Communication skills

Teamwork

Adaptability

Initiative

Prioritization

Professionalism

Education

Master’s degree in public health or related field

Tools

Salesforce

REDCap

SAS

Tableau

Excel

MS Office

Job description

The NYC Health Department’s Bureau of Hepatitis, HIV, and Sexually Transmitted Infections (BHHS) falls within the Division of Disease Control, oversees the City's response to viral hepatitis, HIV, and sexually transmitted infections (STIs). Its mission is to improve the lives of New Yorkers by ending transmission, illness, stigma, and inequities related to viral hepatitis, HIV, and STIs. BHHS does this through testing initiatives; prevention, care, and treatment programming; epidemiology and surveillance; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives. BHHS’s over 500 staff members work across eight programs: Administration, HIV Care and Treatment, HIV Epidemiology, HIV Prevention, Policy and External Affairs, Racial Equity and Social Justice Initiatives, STI, and Viral Hepatitis. The Viral Hepatitis Program conducts surveillance, and develops and implements programs and projects to prevent, manage and treat hepatitis B and C in New York City. Reporting to the Project Director and working with the Capacity Building unit, you will be assigned specific viral hepatitis linkage to care initiatives and strategies addressing the Plan to Eliminate Viral Hepatitis in New York City by 2030. Under direction of the Project Director and Director of Capacity Building, you will develop, implement, and evaluate program activities; meeting with external organization staff (such as program managers, clinicians, and service providers) to understand their program implementation and service delivery needs; and provide tailored technical assistance to support effective program outcomes.

• Monitor contracts and budgets ensuring timely and accurate invoicing in compliance with agency policies and procedures.
• Plan and coordinate with contractors the implementation of linkage to care initiatives program model and evidence-based practices (using Salesforce, MS Teams and Planner.
• Analyze program data and conduct quality assurance (using REDCap, SAS, Tableau, MS Forms).
• Engage collaboratively with internal and external stakeholders to address service delivery needs and improve program outcomes.
• Develop, implement and evaluate quality improvement projects to increase viral hepatitis screening, linkage to care, and treatment rates.
• Conduct comprehensive literature reviews and critically evaluate health research studies to support implementation of evidence-based strategies and interventions.
• Stay up to date on the latest trends, developments and innovations related to viral hepatitis screening, linkage to care, treatment and relevant topics such as immigration and substance use to enhance overall effectiveness of the program.
• Contribute to the development and dissemination of program protocols, resources and tools to support program outcomes.
• Maintain accurate records and prepare reports.
• Support the dissemination of program findings, including for presentations and manuscripts.
• Supervise one or two staff.
• Contribute to Capacity Building and Viral Hepatitis Program activities.
• Contribute to the Bureau’s racial justice and health equity activities.
• Complete other tasks as assigned.

Preferred Skills

• Master’s degree from an accredited college or university with a specialization in public health, health management, or a related field
• Strong working knowledge of Salesforce, REDCap SAS, Tableau, Excel and other MS Office software
• Experience and expertise in collecting, managing, cleaning, and reporting data
• Experience in project management, including planning, implementation, and evaluation activities
• Ability to coordinate, engage, and foster collaboration among diverse stakeholders, including community organizations, and health care providers
• Knowledge of implementation science and public health interventions
• Strong written and oral communication skills
• Ability to work both independently and within a team
• Adaptability and willingness to learn
• Ability to prioritize and manage multiple tasks
• Professionalism and reliability
• Initiative and proactive approach to work
• Knowledge of hepatitis B and C, including prevention, control strategies, and current epidemiological trends, as well as broader infectious disease expertise (preferred but not required).

Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
  • o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
  • o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
  • o a public sector defined benefit pension plan with steady monthly payments in retirement.
  • o a tax-deferred savings program and
  • o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

CITY RESEARCH SCIENTIST - 21744