PROGRAM & PROJECT SPECIALIST 1

State of Arizona; Phoenix (AZ); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A government agency in Arizona is seeking a PROGRAM & PROJECT SPECIALIST 1 in the Claims Division. This role focuses on improving industry compliance and includes developing outreach training programs, modernizing compliance, and preparing Salesforce reports. Ideal candidates have strong communication skills and knowledge of workers’ compensation laws. Benefits include health insurance, paid leave, and retirement plans.

Benefits

Sick leave and vacation

Paid Parental Leave

Health and dental insurance

Retirement plan and life insurance

Optional disability insurance

Qualifications

• Excellent communication and analytical skills.
• Ability to work effectively in a team environment.
• Self-motivated with strong focus on customer service.

Responsibilities

• Develop and implement carrier/adjuster outreach training programs.
• Modernize compliance programs based on recommendations.
• Prepare Salesforce reports and dashboards.
• Conduct audits to identify compliance issues.
• Lead divisional training and employee development.

Skills

Knowledge of Arizona Claims Division Operations

Working knowledge of workers’ compensation laws

Claims adjusting practices

Microsoft Office

Google Suite

Salesforce

Basic English and mathematics

Job description

The Industrial Commission of Arizona (ICA) is seeking a PROGRAM & PROJECT SPECIALIST 1 to work in the Claims Division. The successful candidate will work with other divisional resources to create and implement continuing education, modernization, and improved efficiency efforts.

The position may offer the ability to work remotely within Arizona, based on the department's business needs and performance measures. The role will involve working closely with various teams, including Compliance, Awards/Wages, Insurance, and Admin Teams.

Job Summary

The project specialist will focus on improving industry compliance and internal training. The position will be responsible for developing and implementing carrier/adjuster outreach training programs, modernizing compliance programs, and preparing Salesforce reports and dashboards.

Job Duties

• Participate in and develop carrier/adjuster outreach training programs and strategic expansion.
• Modernize compliance programs by gathering information and making recommendations for improvement.
• Prepare and provide Salesforce reports and dashboards to drive improvement.
• Contribute to and prepare monthly webinars and monitor expiring Out of State Authorizations.
• Conduct audits to proactively identify internal and external compliance issues.
• Work closely with teams and management to troubleshoot and problem-solve training and customer issues.
• Assist with the operations side of the Annual Claims Seminar, including contributing as a speaker and handling day-to-day public inquiries.
• Develop and maintain internal processes related to sales, distribution, and inventory of manuals and law/rule books.
• Lead divisional team member training and employee development as directed.
• Prepare and publish standard work and lead AMS in word and action.

Knowledge, Skills & Abilities

• Knowledge of the Industrial Commission's Arizona Claims Division Operations.
• Working knowledge of workers’ compensation laws and statutes.
• Claims adjusting practices.
• Microsoft Office, Google Suite, and Salesforce.
• Basic English and mathematics.
• Internet-based searching and research.

The ideal candidate will have excellent communication and analytical skills, with the ability to work effectively in a team environment. They will be self-motivated, with a strong focus on customer service and attention to detail.

Benefits

• Sick leave, vacation, and 10 paid holidays per year.
• Paid Parental Leave (up to 12 weeks per year).
• Health and dental insurance.
• Retirement plan and life insurance.
• Optional employee benefits, including short-term disability insurance and deferred compensation plans.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. If you have any questions, please contact us at 602-542-5559 or [e-mail].