Program/Portfolio Manager – IT Hardware, Datacenter Infrastructure

Jobtailor; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor seeks an experienced Portfolio/Program/Project Manager to lead a multi‑discipline services portfolio within IT Professional Services. You will align sales strategy with delivery, govern a growing portfolio, and drive value for customers through disciplined governance and reporting.

Responsibilities include pre‑sales collaboration, solution costing, and executive stakeholder updates, while leading cross‑functional teams toward strategic outcomes and customer satisfaction in a dynamic

Qualifications

• PMP certification or equivalent demonstrated experience required.
• Experience leading portfolio governance across multiple IT services projects.
• Strong ability to translate strategy into actionable service solutions.

Responsibilities

• Lead portfolio governance and reporting to stakeholders for delivery health and financial performance.
• Collaborate with Sales, Solutions, and delivery leadership to align portfolio with strategy.
• Coordinate resources and manage dependencies to optimize project outcomes and value.

Skills

Leadership

Interpersonal Skills

Communication Skills

Collaboration

Professionalism

Education

PMP Certification

Tools

Microsoft Project

Smartsheets

Microsoft Office

Job description

Responsibilities

• Play a critical role within a dedicated sales team that generates and supports the assigned customer portfolio, partnering with the Sales Director, Account Managers, Sales Operations, Solutions, and delivery leadership.
• Oversee ongoing and planned opportunities, demand generation, and customer consumption of Computacenter’s Professional Services, Managed Services, and Technical Services solutions portfolio.
• Serve as the services and solutions leader for the assigned portfolio, support solution costing, participate in pre‑sales activities, and ensure portfolio, program, and project objectives align with strategic goals and are executed efficiently.
• Manage dependencies across active and planned projects, support optimal resource allocation and prioritization, provide governance reporting to the Internal Governance Board and Internal Senior Stakeholders, and act as an initial point of escalation for project‑related risks, issues, and customer concerns.
• Oversee centralized management of the project portfolio, ensuring alignment with the dedicated sales team’s customer strategy and Computacenter’s strategic objectives.
• Identify, prioritize, authorize, manage and control projects within the portfolio.
• Develop and maintain a comprehensive portfolio roadmap and delivery vision for the assigned customer portfolio, including updated PPM reporting, key performance metrics, and capacity management across bookings, backlog, customer satisfaction, and utilization.
• Establish and maintain portfolio, program, and project governance practices that provide visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
• Prepare and present portfolio‑level updates for the Internal Governance Board and Internal Senior Stakeholder reviews, ensuring reporting is accurate, action‑oriented, and aligned to executive decision‑making needs.
• Collaborate with the Sales Director, Account Managers, Solutions teams, and customers to understand strategic goals and translate them into an actionable services portfolio strategy.
• Facilitate formal criteria for opportunity pursuit leadership and participate in pre‑sales activities alongside Sales and Solutions teams to evaluate, prioritize, and shape service solution engagements.
• Coordinate internal and external/partner resources to optimize project outcomes and value for customers.

Requirements

• 5–10 years of experience in portfolio, program, or project management within IT Professional Services, Managed Services, Technical Services, or a similar technology services environment.
• Experience supporting pre‑sales activities, solution costing, statement of work development, resource planning, delivery assumptions, and customer‑facing services engagements.
• Experience partnering with Sales Directors, Account Managers, Sales Operations, Solutions, delivery leadership, project managers, customers, and cross‑functional teams to translate business goals into actionable portfolio strategies.
• Experience managing escalations, delivery risks, customer concerns, financial performance, dependencies, and prioritization across multiple concurrent projects or programs.
• PMP certification or equivalent demonstrated job experience in project, program, or portfolio management is required.
• Demonstrated ability to oversee a customer‑focused portfolio of projects, programs, and operational engagements aligned to sales strategy, customer priorities, and Computacenter strategic objectives.
• Experience identifying, prioritizing, managing, and controlling projects within a portfolio, including active opportunities, planned demand, bookings, backlog, customer satisfaction, utilization, and delivery capacity.
• Ability to establish and maintain portfolio, program, and project governance practices that provide clear visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
• Proven capability to prepare and present portfolio‑level updates for internal governance boards, senior stakeholders, sales leadership, and delivery leadership in an accurate, concise, and action‑oriented manner.
• Legally eligible to work in the United States.
• Must provide strong leadership including vision and promoting/leading change.
• Strong interpersonal and communication skills (both verbal and written).
• Professional self‑starter, with ability to work collaboratively with others.
• Ability to collaborate with customers, Sr. Executives, Project Managers, technical teammates and sales Account Executives effortlessly.
• Ability to work with a cross‑functional team that includes all levels of the organization.
• Project a professional image and strong business acumen during customer interactions.
• Ability to create and maintain processes and ensure they are followed.
• Strong portfolio governance, prioritization, and decision‑support skills, with the ability to manage competing demands across customers, sales teams, delivery teams, and internal stakeholders.
• Ability to build and maintain trusted customer relationships and serve as a services advisor who understands customer priorities, delivery expectations, escalation needs, and long‑term portfolio opportunities.
• Demonstrated financial acumen, including the ability to monitor project budgets, understand solution costing, identify financial risks, and communicate financial performance to internal stakeholders.
• Ability to coordinate internal, external, and partner resources to support successful project delivery, capacity planning, resource prioritization, and customer value realization.
• Ability to track, report, and communicate portfolio performance, including project status, risks, issues, dependencies, actions, decisions, customer outcomes, and lessons learned.
• Continuous improvement mindset with the ability to incorporate governance outcomes, customer feedback, escalation trends, and lessons learned into repeatable delivery practices.
• Some travel required within the Atlanta area. Rare travel outside the Atlanta area may be required.
• Familiarity with the technical concepts, terms and practices used in the assessment and implementation of IT Professional Services.
• Excellent computer skills including Microsoft Office.
• Proficient with Microsoft Project, Smartsheets, or other project management tools required.

Core Competencies

Demonstrates expertise in portfolio, program, and project management within IT Professional Services, with a strong focus on governance, financial performance, and customer engagement. Proven ability to lead cross‑functional teams and translate strategic goals into actionable service solutions.

Hard Skills

• Project Management
• Solution Costing
• Resource Planning
• Customer Engagement
• Risk Management
• Performance Metrics
• Capacity Management
• Demand Generation
• Project Status Reporting
• Escalation Management

Soft Skills

• Leadership
• Interpersonal Skills
• Communication Skills
• Collaboration
• Professionalism

Certifications & Qualifications

• PMP Certification

Industry Keywords

• IT Professional Services
• Managed Services
• Technical Services
• Sales Strategy
• Customer Satisfaction

Tools & Technologies

• Microsoft Project
• Smartsheets
• Microsoft Office